is utf8
(so this seems good)
Any suggestion?
Thanks,
--
Bekény
On Tue, Sep 2, 2008 at 5:28 PM, Emmanuel Lacour [EMAIL PROTECTED]
wrote:
On Tue, Sep 02, 2008 at 08:14:55AM -0700, F350 wrote:
Thanks a lot for your help and time Emmanuel.
I updated all
applying the script.
Thanks
F350 wrote:
Are u sure it is the way to do ? In the Upgrading.mysql help file, they
say that the default charset should not be utf-8. In my database, all my
tables are set as utf-8 but the default charset of the database is latin1.
Gian Luca Gobbi wrote
Hello,
I just upgraded RT from 3.8.0 to 3.8.1 as suggested in the README.
Everything is OK except some charset problems with ticket titles as well as
templates. In fact, characters like é, à ... appear scrambled. However
ticket history, menus and other text is not affected.
Is this a known
I'd like to add that new arriving tickets do not have this problem, only old
ones.
F350 wrote:
Hello,
I just upgraded RT from 3.8.0 to 3.8.1 as suggested in the README.
Everything is OK except some charset problems with ticket titles as well
as templates. In fact, characters like é, à
/upgrade/schema.mysql-4.0-4.1.pl
line 7.
Thanks
Emmanuel Lacour wrote:
On Tue, Sep 02, 2008 at 03:22:40AM -0700, F350 wrote:
Hello,
I just upgraded RT from 3.8.0 to 3.8.1 as suggested in the README.
Everything is OK except some charset problems with ticket titles as well
as
templates
RT's web interface but i still have the same problem: ticket
subjects, custom fields and templates are all scrambled :(
Regards
Emmanuel Lacour wrote:
On Tue, Sep 02, 2008 at 04:41:41AM -0700, F350 wrote:
I'm running Mysql 5
When applying the command:
perl etc/upgrade/schema.mysql-4.0-4.1
Yes i did but that did not fix the problem.
I'm confused.
Regards
Emmanuel Lacour wrote:
On Tue, Sep 02, 2008 at 06:02:25AM -0700, F350 wrote:
I checked back RT's web interface but i still have the same problem:
ticket
subjects, custom fields and templates are all scrambled
Emmanuel Lacour wrote:
On Tue, Sep 02, 2008 at 06:25:01AM -0700, F350 wrote:
Yes i did but that did not fix the problem.
I'm confused.
Me too, maybe I gave wrong ideas, did your RT comes from an upgrade of
3.6.x before 3.8.0 ?
___
http
attributes and
templates can be modified and updated. Is it secure to update everything and
forget about this problem ?
Emmanuel Lacour wrote:
On Tue, Sep 02, 2008 at 07:13:24AM -0700, F350 wrote:
No I installed from scratch 3.8.0.
Somewhere in the UPGRADING.mysql file, they say:
don't use utf8
Thanks a lot for your help and time Emmanuel.
I updated all the tickets, CF and templates that look corrupted.
Next time i'll make sure I do the updates on a test server :)
Thanks again
Emmanuel Lacour wrote:
On Tue, Sep 02, 2008 at 07:39:14AM -0700, F350 wrote:
Exactly.
I run
Can anyone help please ? Just tell me if it is possible or not :)
Thanks
F350 wrote:
Greetings all,
I was wondering if there is a way to oblige users to fill in custom
fields before resolving tickets.
Can we do that in RT 3.8.0 ? I created a custom field of type Select one
value and I
Greetings all,
I was wondering if there is a way to oblige users to fill in custom fields
before resolving tickets.
Can we do that in RT 3.8.0 ? I created a custom field of type Select one
value and I would like the support team to select a value before closing
each ticket. That would help for
Hello,
Congratulations for all the devs and the RT community for their hard work.
I'm happy to use an active product always maintained and updated.
With the announcement of RT 3.8.0, I was eager to install the new version on
our test machine so I can test it using the same environment as the
Thanks Emmanuel for your reply. I will try your packages and report back.
Thanks again
Emmanuel Lacour wrote:
On Thu, Jul 17, 2008 at 08:57:03AM -0700, F350 wrote:
I'm using a Debian 4.0r3 with the latest packages and perl 5.8.8. I also
If needed, I run RT 3.8 here with Debian
It is working perfectly.
Thanks again !
F350 wrote:
Thanks Emmanuel for your reply. I will try your packages and report back.
Thanks again
Emmanuel Lacour wrote:
On Thu, Jul 17, 2008 at 08:57:03AM -0700, F350 wrote:
I'm using a Debian 4.0r3 with the latest packages and perl
for the privileged users:
CreateSavedSearch
DelegateRights
EditSavedSearches
LoadSavedSearch
ModifySelf
And the following for everyone (Globally)
CreateTicket
ReplyToTicket
Thanks again for your help
Marc
Kenneth Crocker wrote:
F350,
Would you mind providing some info? What is the Condition
Greetings,
I set up a group called All queues with some members inside. These members
are supposed to have read and write rights globally on all the queues just
like the members of each queue. The problem is that when a member of the
All queues group resolves a ticket, the scrip Resolved is not
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