> Could you try adding this as well?
>
> Set( $ExternalAuth, 1 );
>
>> I'd be grateful for any ideas or pointers!
>
> Please let us know if that gets you back up and running. We’ll do a better
> job about this in 4.4.1.
We're the same here. Running RT with upgrading since 2003. Very few
gotchas
Hi,
Is it possible for me as an admin on RT4 to have to emails for my
account? For example, I may reply to a ticket from my phone which
doesn't have the the current email address that is set on RT so my
replies get sent to my main address.
If I create a new user then I'll get double emails. What
On 1 July 2011 17:21, Kevin Falcone falc...@bestpractical.com wrote:
On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote:
Yeah I can't recreate the issue there, perhaps I haven't created a large
enough
ticket. More likely though it is my configuration or data migration - I
had
Hi,
Can this be done?
Thanks.
Hi,
We're using 1b from http://wiki.bestpractical.com/view/SpamFiltering
and have also installed the disable global scrips extension to switch
of emails for this Spam queue.
The problem is as a ticket hits my support or sales queue etc. first,
an email is still being sent out. How can we
Hi,
We're using 1b from http://wiki.bestpractical.com/view/SpamFiltering
and have also installed the disable global scrips extension to switch
of emails for this Spam queue.
The problem is as a ticket hits my support or sales queue etc. first,
an email is still being sent out. How can we disable
Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
saying that group something id already exists.
Thanks.
On 01/06/2009, Jesse Vincent je...@bestpractical.com wrote:
Second, I just wanted to point out to folks that use WebExternalAuth, and
potentially the companion
Will do, thanks.
On 03/06/2009, Kevin Falcone falc...@bestpractical.com wrote:
On Jun 3, 2009, at 6:43 AM, Gavin Henry wrote:
Is a database upgrade needed? When we went from 3.8.2 to .3 it failed
saying that group something id already exists.
Yes, there is a database upgrade involved
Yeah, we use Pg.
We got 'relation 'groupmembers1' already exists.
On 03/06/2009, jmose...@corp.xanadoo.com jmose...@corp.xanadoo.com wrote:
I see a database upgrade for postgres, but nothing for mysql going from
3.8.2 to 3.8.3. Perhaps I'm missing something...
James Moseley
Kevin
Great, thanks! Will run that later and report back.
On 03/06/2009, Kevin Falcone falc...@bestpractical.com wrote:
On Jun 3, 2009, at 9:20 AM, Gavin Henry wrote:
Yeah, we use Pg.
We got 'relation 'groupmembers1' already exists.
Oh, thats ok. We added an index that existed on MySQL
2009/6/3 Kevin Falcone falc...@bestpractical.com:
On Jun 3, 2009, at 9:20 AM, Gavin Henry wrote:
Yeah, we use Pg.
We got 'relation 'groupmembers1' already exists.
Oh, thats ok. We added an index that existed on MySQL but not on Pg,
but if you do your own database tuning there is always
Hi,
Should this work on 3.8.3?
I'm trying it with this in the Custom Action:
$RT::Logger-info(AutoCcOwnerScrip);
my $last_id = $self-TransactionObj-NewValue;
my $temp_user = RT::User-new();
$temp_user-Load($last_id);
my $last_email = $temp_user-EmailAddress();
$RT::Logger-info($last_email);
they be more wrapped like:
http://wiki.bestpractical.com/view/OnCreateSetDeptHeadCc
On Sat, May 30, 2009 at 1:59 AM, Gavin Henry gavin.he...@gmail.com wrote:
Hi,
Should this work on 3.8.3?
I'm trying it with this in the Custom Action:
$RT::Logger-info(AutoCcOwnerScrip);
my $last_id = $self
Doh, it was the actually template that had errors. The weird thing was
that it just got ignored with no error until I started trimming it
back. This then uncovered from typos etc. Anyway, the finished working
template (good for other to use) is:
Subject: Task assigned to
2009/5/22 Gavin Henry gavin.he...@gmail.com:
Hi,
I have followed http://wiki.bestpractical.com/view/NotifyOwner and
created a new template:
Subject: Task assigned: {$Ticket-Subject}
{ $Transaction-CreatorObj-Name; } has assigned the following task to you:
{$Ticket-Subject
Hi,
Is ___Approvals like any other queue where you can setup an email
address for users to get things approved?
We on 3.8.2 here.
Thanks.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
I meant the link in the subject ;-)
On 17/01/2009, kem cho kemcho12...@yahoo.com wrote:
I experimented upgrading from 3.8.1, it went without a hitch. Just followed
README file.
I was working on Fedora 9, PERL 5.10, mysql 5.0
Good luck.
--- On Sat, 1/17/09, Gavin Henry gavin.he...@gmail.com
Just wondering how easy?
Thanks.
--
http://www.suretecsystems.com/services/openldap/
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
a should have within some month, I think yes, to stay not to far from
latest release ;)
you can look at the new features here:
http://bestpractical.typepad.com/worst_impractical/2008/07/today-were-rele.html
to see if one could be really usefull for you.
Will do thanks.
Gavin.
--
Hi,
We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new
Pg rt38 db and /opt/rt38 dir. All is installed and working.
What's the best way to get the tickets etc. out of the old DB, as
there's nothing listed in UPGRADING about this and I don't want
to trample on new tables etc.
2009/1/15 Dominic Hargreaves dominic.hargrea...@oucs.ox.ac.uk:
On Thu, Jan 15, 2009 at 10:26:51PM +, Gavin Henry wrote:
We've got an existing 3.6.7 db in rt3 and /opt/rt3. I've create a new
Pg rt38 db and /opt/rt38 dir. All is installed and working.
What's the best way to get the tickets
Hi All,
I'm just wondering if an upgrade from 3.6.7 to 3.8.2 is a must have?
Thanks.
--
http://www.suretecsystems.com/services/openldap/
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Community help:
Hi,
We're on BlackBerry for mobiles here and wondered if there is a mobile
interface for creating tickets logging in etc? For example, something
like:
http://www.readwriteweb.com/archives/zimbra_mobile_for_the_iphone_2_0.php
Thanks,
Gavin.
___
2008/7/1 Kenneth Crocker [EMAIL PROTECTED]:
Gavin,
From a control standpoint, I've always had a real problem with
redundancy unless there was a control to ensure automatic updating of one by
the other. If the method you use now is working, why change it? Are they
gonna use their RT
Dear All,
We have http://support.suretecsystems.com and our partners are about
to install there own RT.
They have accounts on our system and are admins of certain queues when
we do joint support.
The question is how can we get the tickets submitted into our system
into their new one but keep
Dear All,
We have a public site for enquiries with it's own management interface.
Currently all our web enquiries get saved in our DB on the public site.
When a member of staff is about to deal with an enquiry they click a
link on our intranet (which is connected to the public site db) which
Hi All,
When using this, does anyone know how to exclude any of the commands in
the final ticket?
For example, creating a new ticket with the following in it:
AddAdminCc: [EMAIL PROTECTED]
obviously shows in the new ticket.
Thanks,
Gavin.
___
/Elements/Tabs
change loc('RTFM') to loc('your text')
I did that and has worked as nice
I would add copying those two file to /opt/rt3/local first.
Thanks.
--
Kind Regards,
Gavin Henry.
Managing Director.
T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 824887
E [EMAIL PROTECTED
quote who=Jesse Vincent
If, for the sake of argument, Best Practical were to rewrite RT, what
would you want to see in the new product?
Think big.
* Better reporting
* Spam!!!
* PDF Export of Ticket History/Reports
* Full LDAP Auth/Authz
* Asterisk Integration ;-)
* IRC and Jabber ;-)
* Move
Hi All,
Just doing some ticket searches and hit:
Results
Unknown field: Requestor.EmailAddress
This is with 3.6.1
Any ideas?
--
Kind Regards,
Gavin Henry.
Managing Director.
T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 824887
E [EMAIL PROTECTED]
Open Source. Open Solutions
quote who=Ruslan Zakirov
I think it was fixed in 3.6.2, it's not yet released, but you can grab
a patch from svn repository if you need it ASAP.
Ah, thanks.
Will wait for the next release, as it's not that urgent ;-)
Gavin.
On 8/30/06, Gavin Henry [EMAIL PROTECTED] wrote:
Hi All,
Just
yet ;-)
--
Kind Regards,
Gavin Henry.
Managing Director.
T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 824887
E [EMAIL PROTECTED]
Open Source. Open Solutions(tm).
http://www.suretecsystems.com/
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