Re: [rt-users] RT 4.2.8 reply emails go out blank

Is there any work around for now? How would users know their messages went out blank? Any suggestions would be great! Any idea on when 4.2.10 will be released? Thanks, Gilbert. On 1/29/2015 2:49 PM, Alex Vandiver wrote: On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa wrote: On certain email

Re: [rt-users] reduce duplicate emails to ccadmin when owner

Hi Joachim, I'm not very good at scrips, can you or anyone post a scrips that would not send an email if the owner is also on cc? Either a or b would be great if there was a contribution that I can just cut and paste :) Sorry I'm not lazy I just don't like breaking a production system. Thank

Re: [rt-users] reduce duplicate emails to ccadmin when owner

Hi All, I never got anyone's feedback on this situation. I would really appreciate someone else's experience to provide a solution to this user. Thanks in advance, Gilbert. On 10/04/2012 6:58 AM, Gilbert Rebeiro wrote: Hi, We are using RT 4.0.0 all is working well. We have a

[rt-users] reduce duplicate emails to ccadmin when owner

Hi, We are using RT 4.0.0 all is working well. We have a couple of users that are ccadmins to several queues. They are obviously getting bombarded with emails. They can't differentiate the ones they receive because they are cc:admins. They really need to see the ones that there has been a rep

Re: [rt-users] script to notify owner on comment

ork...I have something very similar I previously setup. *From:*rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Izz Abdullah *Sent:* Wednesday, September 14, 2011 11:18 AM *To:* rt-users@lists.bestpractical.com *Cc:* 'Gilbert

[rt-users] script to notify owner on comment

Anyone? Original Message Subject:script to notify owner on comment Date: Mon, 12 Sep 2011 20:13:25 -0400 From: Gilbert Rebeiro To: rt-users@lists.bestpractical.com Hi, When someone else (not the owner) from the support team puts a comment on the ticket we

[rt-users] script to notify owner on comment

Hi, When someone else (not the owner) from the support team puts a comment on the ticket we would like the owner to get an email with the comment. RT4 Thanks, Gilbert RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 *

Re: [rt-users] How to initiate a ticket in request tracker for an external supplier

Sounds like it might do the trick, let me try and let you know. On 26/08/2011 10:22 AM, John Rouillard wrote: On Fri, Aug 26, 2011 at 10:08:21AM -0400, Gilbert Rebeiro wrote: Is this too obvious? The needs are to initiate a ticket (email) that doesn't send an autoreply but is an email

Re: [rt-users] How to initiate a ticket in request tracker for an external supplier

On 26/08/2011 10:19 AM, Thomas Sibley wrote: On 08/26/2011 10:08 AM, Gilbert Rebeiro wrote: Is this too obvious? The needs are to initiate a ticket (email) that doesn't send an autoreply but is an email with the request showing the proper ticket number in subject line. This would th

Re: [rt-users] How to initiate a ticket in request tracker for an external supplier

track the open task. We can have updates populate the ticket when they reply to the email. A RT user would be the requester in this case Is anyone doing this? There must be a way. Gilbert. On 25/08/2011 9:11 AM, Gilbert Rebeiro wrote: Hi, We constantly have to open an order with outside supp

[rt-users] How to initiate a ticket in request tracker for an external supplier

Hi, We constantly have to open an order with outside suppliers, the ideal would be to open a ticket in RT and have it email with a Ticket Number from RT the request. These requests have attachments associated with them. Any ideas on how to do this? My RT user should be the requestor. Is the

Re: [rt-users] Reduce RAM usage of mysql and apache on RT install 1GB Ram vps

Understood, I have upgraded the memory to 2GB. Let's see how it works. On 24/08/2011 9:35 AM, Kevin Falcone wrote: On Wed, Aug 24, 2011 at 08:42:48AM -0400, Gilbert Rebeiro wrote: We have about 20 users and I have access to a virtual server with 1GB ram. I notice we are running out of m

[rt-users] prevent external users to be owners

Hi, Is there anyway to prevent external users from being owners of tickets? Thanks, Gilbert. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA Octobe

[rt-users] Reduce RAM usage of mysql and apache on RT install 1GB Ram vps

Hi, We have about 20 users and I have access to a virtual server with 1GB ram. I notice we are running out of memory. Any suggestions on how to reduce the memory requirements would be appreciated. Here are the packages for apache and mysql also the mods-enabled for apache. please let me know

Re: [rt-users] Help with Scrip to move a ticket into a new queue

ode. Regards, Ruslan. From phone. 23.08.2011 3:16 "Gilbert Rebeiro" mailto:gilb...@dido.ca>> ???: > Hi, > > I a queue called fr > > There is a simple autoreply that is bound to this queue. > > Scrip is setup:

[rt-users] Help with Scrip to move a ticket into a new queue

Hi, I a queue called fr There is a simple autoreply that is bound to this queue. Scrip is setup: Condition: OnCreate Action: User defined Template: Autoreply Stage: TransactionCreate Custom condition: return 1; Custom action preparation code: Custom action cleanup code: # Change queue my $

Re: [rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket

gestions would be great. Thanks, Gilbert. On 17/08/2011 3:23 PM, Ruslan Zakirov wrote: On Wed, Aug 17, 2011 at 10:08 PM, Gilbert Rebeiro wrote: ok so I created a new queue called fr I will do a simple autoreply that is bound to this queue. I used the condition my $Ticket = $self->TicketObj; m

Re: [rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket

eq 'fr' ) ) { return (1); } else {return (undef); } But it doesn't seem to be limited to only this queue called fr What am I doing wrong? Also I would like to have the ticket moved to the general queue after the auto-reply is there a simple way to do this? Thanks, Gilbert. On 17

Re: [rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket

) then having default templates for enabled languages. The language flag on the user would determine the template used to auto-respond. Just my thoughts. On 17/08/2011 1:06 PM, Kevin Falcone wrote: On Wed, Aug 17, 2011 at 12:44:30PM -0400, Gilbert Rebeiro wrote: I think multi-language support in

Re: [rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket

:46PM -0400, Gilbert Rebeiro wrote: Hi, We have 2 email addresses (1 for english speaking clients and 1 for french speaking clients) that receive ticket requests. I was wondering if anyone can help with an example of a scrip that would send a different autoreply (english reply if sent to supp

[rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket

Hi, We have 2 email addresses (1 for english speaking clients and 1 for french speaking clients) that receive ticket requests. I was wondering if anyone can help with an example of a scrip that would send a different autoreply (english reply if sent to supp...@domain.com) (french reply with

[rt-users] custom field position and layout design

Hi, We would like to know if it is possible to control the order and layout of custom fields. Specifically we have 2 different groups of users that should fill out 2 groups of custom fields. It would be nice to group them separately have control over the order and layout. Any suggestions?

Re: [rt-users] RT 4 - install on Debian Squeeze

That's so nice, but too late. I struggled one by one. Oh well, this should be in the wiki or somewhere easier to find. Thanks, debian is great. G. On 25/05/2011 5:41 PM, Vegard Vesterheim wrote: On Wed, 18 May 2011 23:08:59 +0200 Alexander Finger wrote: If you want to keep your install cle

[rt-users] RT4 - Article custom field with Rich Text

Hi, I am just starting to use RT4 and would like to know if anyone has gotten Rich Text to work as a custom field in the articles. Perhaps there is another way. Thanks in advance, Gilbert.

Re: [rt-users] RT 4 - install on Debian Squeeze

edious but works. On Wed, May 18, 2011 at 11:10 PM, Gilbert Rebeiro wrote: Thanks Alex, That's what I would like to do, does anyone have a list of deps that are available under squeeze? Thanks, Gilbert. On 18/05/2011 5:08 PM, Alexander Finger wrote: If you want to keep your instal

Re: [rt-users] RT 4 - install on Debian Squeeze

xdeps. rgds Alex On Wed, May 18, 2011 at 10:38 PM, Gilbert Rebeiro wrote: Hi, Are there any instructions to install RT 4 on Debian Squeeze? Thanks, Gilbert.

[rt-users] RT 4 - install on Debian Squeeze

Hi, Are there any instructions to install RT 4 on Debian Squeeze? Thanks, Gilbert.

[rt-users] Possible to view a ticket with inline graphics wysiwyg

Hi, We do often receive emails with the form 1st Click: Screenshot 1 next click here screenshot 2 next click here screenshot 3 etc.. When this email arrives in RT it shows. 1st Click: next click here next click here etc... --- screenshot 1

Re: [rt-users] assigning permissions to queues

or RT. On 26/02/2011 12:27 PM, Ruslan Zakirov wrote: Rights matrix extension may be. Regards, Ruslan. From phone. 26.02.2011 4:08 пользователь "Gilbert Rebeiro" <mailto:gilb...@dido.ca>> написал: > Hi, > > Is there an easier way to assign permissions to mul

[rt-users] assigning permissions to queues

Hi, Is there an easier way to assign permissions to multiple queues. We have over 10 queues This is tedious. Thanks, Gilbert.

Re: [rt-users] Hide real name in reply of RT

thanks. On 24/02/2011 8:10 PM, Kevin Falcone wrote: On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote: We would like our the users in our support organization to remain anonymous, is there a way to prevent real names to be included in the Reply? It is important to show internally

[rt-users] Hide real name in reply of RT

Hi, We would like our the users in our support organization to remain anonymous, is there a way to prevent real names to be included in the Reply? It is important to show internally, especially for comments. Thanks, Gilbert.

Re: [rt-users] autoreply based on language on user profile

Hi Kevin, Can you suggest an example that would be helpful with a link. I have looked over quite a few and am not sure I understand. Thanks in advance for your help. Gilbert. On 23/02/2011 10:06 PM, Kevin Falcone wrote: On Wed, Feb 23, 2011 at 09:20:49PM -0500, Gilbert Rebeiro wrote: Hi, I

[rt-users] autoreply based on language on user profile

Hi, I would like to know if it is possible (and if so, any help to get working) to autoreply to a new ticket based on the language field in the user profile. Default to English template before user profile is set. Thanks in advance, Gilbert.