Re: [rt-users] share dashboard with a group

for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring

Re: [rt-users] delete user with shredder

On 10/02/2012 04:19 PM, Sandra Wittenbrock wrote: That's the ticket!! Thank you. I must have misunderstood the description for status. Glad to help! :-) Best, --G. -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094

Re: [rt-users] delete user with shredder

. -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] group rights do not work

, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs

Re: [rt-users] group rights do not work

On 09/26/2012 05:28 PM, Tim Dunphy wrote: Hi Glenn, Thanks for your input. However no progress has been made tho I followed your advice to the letter. Silly question.. Can you go to the mmtech *user* and click Memberships? What's the output of that? Best, --Glenn -- Glenn E. Sieb

[rt-users] Articles, Classes and Article Names.

So we have a large setup here. (Well, for me, anyway.) I have 86 queues. 45 of them have Article Classes set up for them. The Classes are *only* for the queues in which they apply to. These Classes have Topics in them. The Topics all were able to have duplicate names. So, say, in the CS-1

Re: [rt-users] RT4.0.6. not receiving any emails or routing them via rt-mailgate

On 07/23/2012 03:24 PM, Hesan Yousif wrote: Anyone able to assist this at all? Can we see your (sanitized) RT_SiteConfig.pm? How about the relevant /etc/aliases entries? Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South

Re: [rt-users] Assistance w/ LDAP Logins

', 'Gecos'= 'sAMAccountName', 'WorkPhone'= 'telephoneNumber', } }, }); Hope this helps you out.. Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958

Re: [rt-users] Assistance w/ LDAP Logins

it... which is strange because it looks like the newest documentation/examples given seem to want to use rt_ldap prefixes for some reason... but all is well, its working perfectly. Thanks again gentlemen w00T! Glad to hear it, Mario! Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958

[rt-users] rt-crontool question..

-). Is it possible to do a TicketSQL that matches any queue that matches CS-% (or CS-* or similar)? I tried playing in the Advanced search tool, with no success. But I am the first to admit my SQL is weak. Thanks in advance, as always! Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809

Re: [rt-users] Some questions, a few oddities, and some must-haves...

), RT is working splendidly, as it always does. It was just the menu and search stuff that was disconcerting. Thanks, again, Kevin! Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094

Re: [rt-users] Some questions, a few oddities, and some must-haves...

(the screenshot with the brown background) is *my* server. My *work* server belongs to the company I work for. They do not replicate with one another. I merely showed them as a comparison as to what seemed weird. Thanks, Kevin! Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958

Re: [rt-users] Some questions, a few oddities, and some must-haves...

again, Kevin! Best, --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094

[rt-users] Some questions, a few oddities, and some must-haves...

in as Add these terms then click Show results in the submenu, I get results. Occasionally, I get the submenu. Oddness. :-/ As always, Thank you in advance! Best, --Glenn (Aside: Jesse--are there going to be any more RT training sessions in the Northeast US in the near future?) -- Glenn E

Re: [rt-users] Newest Unowned Ticket rights?

Glenn Sieb wrote: If there's more information needed, please let me know.. To further the chances of finding what I did wrong.. Queue A is for Groups B C (where B is for admins of said queue, and C are for helpers or people who will be accessing said queue, working tickets/etc.) Global

[rt-users] NIS/automatic user creation question...

So we use NIS here for our cluster of boxes, and I'm setting up RT for our use for my help queues. So, I tied RT into NIS. (We're using 3.4.5 here for now.) Is there a way to have a scrip run that would go Hey, you don't have an email address set! and would bring you to the screen so you