I think what you want to do is add a rule like this right below your
pipe to rt-mailgate rule. This tells procmail to trap the error from the
failed rt-mailgate delivery and retry later:
# If RT delivery failed, return it to the mail queue, the MTA
# will retry delivery later (75 is the value
We use this RT Scrip:
http://requesttracker.wikia.com/wiki/AddWatchersOnCorrespond
~Jason
On 10/31/2012 02:52 PM, Jason Marshall wrote:
Hi all, I guess I should start by asking if this is a good idea AT ALL.
I believe I want to get the people cc:ed or added to the to: line in
email responses
On 09/19/2012 10:00 PM, Mister Guru wrote:
On 20 September 2012 01:46, Thomas Sibley t...@bestpractical.com wrote:
On 09/19/2012 04:59 PM, Mister Guru wrote:
So far we have the basic packages required to install RT, now I'm going
to begin working on configuration of the install. I'm open to
On 11/22/2011 05:26 PM, Ling, Frank wrote:
Hello,
I am very new to RT, and am in the process of testing the RT. Hopefully,
we can put this great ticketing system into our production.
I have a question about RT ticket priority. The default setting for
priority is a field that the numerical
Are you referring to this:
https://github.com/gitpan/RT-Extension-ResetPassword
Got it from the rt wiki:
http://requesttracker.wikia.com/wiki/PasswordReminder
~Jason
On 07/28/2011 10:27 AM, Ruslan Zakirov wrote:
Hi,
Do you mean web ui forgot your password? thing? If so then there is no
In addition to the new config settings to display a logo, we have to use
the attached style sheet patch for it to actually work for us. This was
also reported in this ticket:
http://issues.bestpractical.com/Ticket/Display.html?id=14882
From your message below, it looks like you still have
On 04/07/2011 09:09 AM, john s. wrote:
In addition to the new config settings to display a logo, we have to use
the attached style sheet patch for it to actually work for us. This was
also reported in this ticket:
http://issues.bestpractical.com/Ticket/Display.html?id=14882
From your
On 04/07/2011 09:48 AM, john s. wrote:
Okay i tried to patch the file with the following command :
sudo patch rt-3.8.8-web2-style-sheet-logo.patch
it comes an error: Hunk #1 FAILED at 171.
so what's wrong?
Don't know. If you are trying to apply it to the file that you already
On 02/23/2011 06:57 PM, Jesse Vincent wrote:
Can you try 3.8.9 without your small patches?
Okay, my fault. It wasn't any of the patches, but one local
modification that I forgot to convert to a patch. I am using patches
when building my rpm so I can more easily keep our customizations
On 02/24/2011 01:11 PM, Kevin Falcone wrote:
I found a modified Transaction_Overlay.pm file (based on 3.8.8) in
rt's local directory that I forgot to convert to a patch in my rpm,
which was causing my problem. The modification was reported a while
ago:
If you're going to put a file in
I recently tried to update our RT server to 3.8.9, but had a problem
that I suspect may have something to do with this item from the changelog:
* Include Rules with Scrips when previewing recipients
When using the web interface and clicking on the reply or comment links,
I just get a single
On 02/23/2011 06:29 PM, Jesse Vincent wrote:
On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote:
I recently tried to update our RT server to 3.8.9, but had a problem
that I suspect may have something to do with this item from the
changelog:
* Include Rules with Scrips when
On 02/01/2011 06:31 AM, Mark Blackman wrote:
Hi,
We're using RT 3.6.7 in one setting and in particular, we'd like to be
able to
1. submit a ticket via email with a single HTML attachment (already
supported)
2. view the HTML attachment inline as HTML by default (nice, but not
critial) for that
I have never had any problem with RHEL5 perl updates breaking
Scalar::Util, but I do keep a separate File::Temp package installed
outside of the perl package:
# locate File/Temp.pm
/usr/lib/perl5/5.8.8/File/Temp.pm
/usr/lib/perl5/vendor_perl/5.8.8/File/Temp.pm
# rpm -qf
The attached patch makes the default action Respond instead of Comment,
which now agrees with the link text that says Reply. With Action
defaulting to undef, the template was assuming Comment.
~Jason
On 12/02/2010 11:28 AM, Jason A. Smith wrote:
On the ticket display of the mobile
On the ticket display of the mobile interface, at the top, there are
three links for Basics, History Reply. I used the reply link without
looking closely and it actually made a comment instead of a reply. Can
this default action be changed easily? Also, since it does not default
to a
On 11/19/2010 04:54 PM, John Arends wrote:
This solves the problem I was having with the non-mobile browser link.
Works for me too, thanks Jesse.
~Jason
On 11/19/10 12:13 PM, Jesse Vincent wrote:
I've just pushed 1.00 to CPAN. tell me if it deals right.
On Tue, Nov 16, 2010 at
I asked the same thing last week, but updating to version 0.99 from CPAN
fixed it for me, the mobile browser is automatically redirected to the
mobile ticket show URL.
I am seeing the same problem that John Arends reported though, the link
to switch to the full interface does not work for me.
Our ticket emails contain URLs to display the ticket link, like this:
$RT::WebURL/Ticket/Display.html?id=$Id
This works with a normal web browser, but with the Mobile UI extension
installed which autodetects the client browser and redirects to the
mobile area, I get the following error:
On 11/09/2010 10:44 AM, Thomas Sibley wrote:
On 09 Nov 2010 10:23, Jason A. Smith wrote:
This works with a normal web browser, but with the Mobile UI extension
installed which autodetects the client browser and redirects to the
mobile area, I get the following error:
Can't call method id
On 09/10/2010 11:55 AM, John Alberts wrote:
I'm trying to change the bp logo that is in the lower right corner of
every page. I followed the instruction at:
You should probably leave the logo at the bottom right of the page
alone, as this just indicates the software tool being used and gives
On 09/09/2010 02:40 PM, Dennis Ordanov wrote:
On Wed, Sep 1, 2010 at 12:11 PM, Dennis Ordanovdaoden...@gmail.com wrote:
Hi,
I am using 3.8.7 on CentOS with a MySQL db.
I have four custom fields placed on the basics tab of a ticket, they
work great, but I would like to reverse their placement
On 09/08/2010 10:16 AM, Peter Barton wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
great for
opening tickets via the web interface. However, my company opens at
least
90% of its tickets via email. Is there anything out that can enforce
mandatory subjects on
On 09/08/2010 10:48 AM, Kenneth Marshall wrote:
In principle, an informative bounce is okay. Unfortunately, it can
be taken advantage of by unscrupulous mailers to send SPAM messages
to other E-mail addresses with the consequent impact to your mail
reputation and ability to send E-mail from
On 09/08/2010 03:33 PM, Christian Loos wrote:
For example this:
{ $Transaction-CreatorObj-RealName }
Although this may work in this and most other cases, I don't think it
will work in every case. For example, I wanted to add something like it
to our Forward template, but when doing the
Hi Tim,
You might want to send your patch to the RT devel list. I would be
interested to see what others, including the BP people have to say about it.
~Jason
On 09/07/2010 07:24 AM, Tim Cutts wrote:
On 6 Sep 2010, at 5:54 pm, rt-users-requ...@lists.bestpractical.com wrote:
So far
On 08/05/2010 05:08 PM, Jesse Vincent wrote:
We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
tested this on a recent RT 3.8, but it _should_ work on older versions
of RT. Reports of failures on 3.6.x or
.
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A
stuff.
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility
, see the RT wiki:
http://wiki.bestpractical.com/view/AddWatchersOnCorrespond
~Jason
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226
in a future release.
~Jason
--
Troy Knabe
kn...@4j.lane.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith
On May 28, 2010, at 1:13 PM, Jason A. Smith wrote:
On Fri, 2010-05-28 at 12:56 -0700, Troy Knabe wrote:
So I am following this doc:
http://wiki.bestpractical.com/view/ChangeLogo
But I cannot seem to get the new logo to display. I am running
3.8.8.
I am running under
me to enable this ??
Apply the documentation in docs/templates.pod to your Correspondence
templates
-kevin
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510M
On Tue, 2010-03-09 at 15:59 -0500, Jason A. Smith wrote:
On Mon, 2010-03-08 at 14:29 -0500, Jason A. Smith wrote:
I am trying to get the scrip to not notify anyone when the ticket is
automatically moved to a different queue, which is easy, but if the
ticket is not moved, it should notify
://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton
On Mon, 2010-03-08 at 14:29 -0500, Jason A. Smith wrote:
I am trying to get the scrip to not notify anyone when the ticket is
automatically moved to a different queue, which is easy, but if the
ticket is not moved, it should notify the AdminCcs, just like normal.
What code in a Scrip
On Tue, 2010-03-02 at 20:12 -0500, Jason A. Smith wrote:
It's possible, but is more complicated. Can you describe why moving
ticket between queues doesn't work for you?
The ticket would end up in the correct queue, but it generates some
unnecessary email in the process when the admin
it was created. Is what I want to do even possible with rt-3.8.7
without hacking the core RT code? Any help to point me in the right
direction would be greatly appreciated.
Thanks,
~Jason
--
/--\
| Jason A. Smith
/Ticket_Overlay.pm, examine the
contents of MIMEObj and change the Queue parameter before SUPER::Create
is called.
Thanks,
~Jason
On Wed, Mar 3, 2010 at 2:06 AM, Jason A. Smith smit...@bnl.gov wrote:
I need to be able to change the Queue that a ticket is going to before
it is created. Is this even possible
On Wed, 2010-03-03 at 03:46 +0300, Ruslan Zakirov wrote:
On Wed, Mar 3, 2010 at 2:53 AM, Jason A. Smith smit...@bnl.gov wrote:
On Wed, 2010-03-03 at 02:16 +0300, Ruslan Zakirov wrote:
Jason, scrips can not change what already happened.
That's what I thought, by the time the scrip is run
with a Scrip in RT?
~Jason
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344
://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith
On 12/15/2009 11:57 AM, Shawn M Moore wrote:
On 09/12/15 11:51, Nicolas GUIOT wrote:
Hi,
On a brand new setup( 3.8.4, DB migrated from 3.6.1), I was hoping to have
email sent in HTML format, but it's not the case.
I do have Set($PreferRichText, 1); in RT_SiteConfig.pm, but that doesn't
?
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A
similar problems? I
tried looking through the Interface::Email::Gateway code, but quickly
became overwhelmed. For now, I guess I will just resort to separate
procmail rules.
~Jason
--
/--\
| Jason A. Smith
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510M
a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith
On Tue, 2009-10-13 at 19:00 -0400, Kevin Falcone wrote:
On Tue, Oct 13, 2009 at 06:17:45PM -0400, Jason A. Smith wrote:
Unfortunately, there is one more step, since now when going to my Home
page, I see this error message:
Predefined search My Requests not found
So, logged
secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226
upgrade. Anyone know what could be wrong?
~Jason
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box
On Fri, 2009-10-09 at 11:46 -0400, Jesse Vincent wrote:
On Fri, Oct 09, 2009 at 11:44:44AM -0400, Jason A. Smith wrote:
I am in the process of preparing a new upgraded RT server and after
dumping our current DB, loading it into the new test RT server and
following the DB upgrade
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A
in place. :-)
\\||/
Rod
--
/--\
| Jason A. Smith Email: smit...@bnl.gov |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344
to the comment address to prevent reopening tickets.
Otherwise the resolved email RT sends would reopen the ticket when the
other ticketing system echos that email back to us.
~Jason
--
/--\
| Jason A. Smith
secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: [EMAIL PROTECTED] |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: [EMAIL
from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: [EMAIL PROTECTED] |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven
Hi Tom,
We have a Scrip which needs to look at some of the original email
headers, here is the portion which does the header extraction:
my $Transaction = $self-TransactionObj;
my $header = $Transaction-Attachments-First-GetHeader('To');
my @addr = Mail::Address-parse($header);
foreach my
We have some custom scrips running on our RT server which are already
logging some useful information with the Logger, but I would also like
to record some of the things that the scrip does in the actual ticket
transaction history if possible. Is it possible to create your own
custom transactions
?
--
/--\
| Jason A. Smith Email: [EMAIL PROTECTED] |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A
://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
/--\
| Jason A. Smith Email: [EMAIL
--
/--\
| Jason A. Smith Email: [EMAIL PROTECTED] |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A
:18:32 2007
Told: Thu Aug 30 12:18:32 2007
TimeEstimated: 0
TimeWorked: 0
TimeLeft: 0
Anyone have any ideas? Is this a bug? We are still using version
3.4.5.
~Jason
--
/--\
| Jason A. Smith Email: [EMAIL
--
/--\
| Jason A. Smith Email: [EMAIL PROTECTED] |
| Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226 |
| Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 |
| Upton, NY 11973-5000, U.S.A
Hi,
I put my patch on the RT Wiki here:
http://wiki.bestpractical.com/index.cgi?ParseFollowupMessageForTicketCcs
Which also includes a newer version that solves a few more minor
problems that we were having. It checks that the email address is not
already a watcher for the ticket or queue
On Wed, 2006-10-11 at 16:21, Steve Finkelstein wrote:
Is it possible at all to debug the code somehow? It's tough to debug
as I'm not able to get any output back from RT. If there is somewhere
I can enable logs for this, that'd be great. Here's my latest revision
with Stephen's suggestions.
On Wed, 2006-08-02 at 22:59, Dan Levine wrote:
Hello Everyone,
We have a plain Vanilla RT installation running perfectly right now.
What we are trying to accomplish is this.
When a ticket is created it sends the auto response to the requestor
and a notification to all the watchers on
On Wed, 2006-08-02 at 21:51, Mathew Snyder wrote:
I've just got word from one of my users that we have issues with the Cc
on tickets.
One issue is that when a ticket is sent in, anyone listed in the
original email as a Cc is not added to the ticket as a Cc.
This can be solved by setting
. Are there any other RT users that would
find this useful? Maybe something similar to this patch can be added to
the main RT distribution.
~Jason
--
/--\
| Jason A. Smith Email: [EMAIL PROTECTED
70 matches
Mail list logo
