, Jul 22, 2011 at 08:59:05AM -0400, Jason Brown wrote:
Hello all,
We have a RT escalation script which is run every hour to
increase the priority level of a ticket. In doing so, it creates a
lot of noise within the work order itself, placing "Enoch Root -
Priority changed" eve
Thanks Kevin, that fixed my issue.
On 07/22/2011 09:53 AM, Kevin Falcone wrote:
On Fri, Jul 22, 2011 at 09:15:22AM -0400, Jason Brown wrote:
Here is the code, I believe this was custom written by a previous employee:
Read the docs for EscalatePriority vs LinearEscalate (you can perldoc
ame;
system("$crontool --search RT::Search::ActiveTicketsInQueue " .
"--search-arg \"$queuename\" ".
"--action RT::Action::EscalatePriority");
}
$RT::Handle->Disconnect();
exit 0;
On 07/22/2011 09:04 AM, Kevin Falcone wrote:
Hello all,
We have a RT escalation script which is run every hour to increase
the priority level of a ticket. In doing so, it creates a lot of noise
within the work order itself, placing "Enoch Root - Priority changed"
everytime its increased. I was wondering if its possible to suppress
u checked apache logs? We don't know how logging is configured
> in your RT instance.
>
> On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown
> wrote:
>> I recently had a server crash and I am reinstalling RT from scratch, the
>> version that was installed was 3.6.7. I installed
I recently had a server crash and I am reinstalling RT from scratch, the
version that was installed was 3.6.7. I installed that version on the
new server and reimported the MySQL database, then upgraded RT to 3.8.8.
Everything seems to be working properly, I am able to login, create
and resol
