to Full_Text_Search_Portlet
might make this a little faster.
It is currently fine in testing with about 30,000 tickets;
v. slow for resolved tickets as expected, but fine at the moment
for open/stalled/new tickets.
RT: 4.0.6
MySql: mysql-5.0.95-1.el5_7.1
no sphinx (for another day)
Regards,
Jason Doran
National
Hi,
I am testing an upgrade from 3.8.8 to latest 4.0.2 (mysql-5.0.x/
httpd-2.2.x)
I found it easier to set up a new rt4 folder and database and to
manually migrate my few updates/config changes across.
To do this I first dropped all newly created rt4 tables and then
imported my rt3
,
Jason Doran
Computer Centre
NUI, Maynooth
On 29 Jun 2010, at 14:09, Justin Hayes wrote:
Hi everyone,
I've raised this before, but we've had another look at it and still
can't see how to improve things.
We put a lot of comments/replies in our tickets. Often there can be
50-100 entries
Hi,
We are currently escalating priorities for all queues each night with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues-Next) {
my $queuename = $queue-Name;
system($crontool --search RT::Search::ActiveTicketsInQueue .
--search-arg \$queuename\ .
--action
Hi Kenn,
We have Remedy Helpdesk and I would be interested in your
Perl program to test conversion to RT.
Regards,
Jason
On 5 Mar 2009, at 22:50, Kenneth Crocker wrote:
Also, for those who have been looking for ways to convert from one
ticketing system to RT, we have written a program
telling me that this is not
supported at all would be good.
Regards,
Jason Doran
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's
Hi,
I am using RT-Authen-ExternalAuth-0.05 and all is generally good.
Our users are in OpenLDAP which looks something like the following.
dc=ourdomain,dc=ie
ou=Users
ou=Students
ou=50
uid=501..
uid=502...
If the error is something like:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
Then maybe you haven't given CreateTicket permissions to Everyone
on the particular queue.
Jasin
On 2 Oct 2008, at 13:25, Filipe José Silva
Regards,
Jason Doran
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy
Hi Paul,
From memory on my CentOS machine I had to make sure that I
had following:
rpm -qa|grep graphviz
graphviz-devel-2.20.2-1.el5
graphviz-perl-2.20.2-1.el5
graphviz-2.20.2-1.el5
I then configured RT with:
--enable-graphviz Turns on support for RT's GraphViz
dependency charts
an
Autoreply setup for all other queues. Any help or just some pointers
would be great.
I am still getting my head around how RT works and I don't want to
make silly workflow decisions before rolling this out.
Regards,
Jason Doran,
National University of Ireland, Maynooth
smime.p7s
Description
+0100, Jason Doran wrote:
Hi,
I have just installed RT 3.8.0 and RT-Authen-ExternalAuth-0.05.
*Before* I post a more detailed report, I just would like to know if
this
is known to work with the new RT.
___
http://lists.bestpractical.com/cgi-bin/mailman
is a different path [I think] to previous versions of RT.
Regards,
Jason Doran
National University of Ireland, Maynooth
smime.p7s
Description: S/MIME cryptographic signature
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community
13 matches
Mail list logo
