Re: [rt-users] RT 4.04 // automatically re-open resolved tickets that are replied to and assign to nobody

It might just be a typo (targetObj? Replace with ticketObj?) Jok On Nov 22, 2012, at 10:57 AM, "vmos" wrote: > Good afternoon, as I'm sure you know RT has a feature wherby if somebody > replies to a ticket that has already been resolved, it gets automatically > re-opened. > That's grand, but I

Re: [rt-users] RT 4.0.8 on Ubuntu 12.04 release config error help

On 11/6/12 7:56 AM, "Dominic Hargreaves" wrote: >On Tue, Nov 06, 2012 at 10:39:18AM -0500, testwreq wreq wrote: >>checking for gcc... no >> checking for cc... no >> checking for cl.exe... no >> configure: error: in `/rt/rt-4.0.8': >> configure: error: no acceptable C compiler found in $PATH >> S

Re: [rt-users] Can RT pull user attributes from LDAP/AD?

RT-Extension-LDAP-Import This will import in bulk not only users, but also groups (if you specify it) Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | On 8/22/12 12:51 PM, "Tom Perrine" wrote: >Can you pull user's True Name or other data f

Re: [rt-users] LDAP-Active Directory external authentification search/authentificate users in a subtree

It searches from the base down (subtree). Sadly, it looks like his "base" are not under a single container. (limit less, correct me if I misunderstood). You might be able to defined more auth services, each one identical, except with different bases, to auth against. Thanks, Jok --

Re: [rt-users] How to automatically disable user account

;> De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users- >> boun...@lists.bestpractical.com] De la part de Joachim Thuau >> Envoyé : lundi, 30. juillet 2012 17:20 >> À : 'ML - rt-users' >> Objet : Re: [rt-users] How to automatically disable user

Re: [rt-users] How to automatically disable user account

gt;From there, you can write a perl script that go over every user in your RT db, >and checks them against this filter via LDAP and updates the users that are >disabled in AD... Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: Kriegers Horst mailto:horst.krieg...@

Re: [rt-users] Getting Notifications & New Mails

On 7/27/12 5:36 AM, "Matthias Henze" wrote: >Hi, > >I've to things I'm unable to find out how to get them: > >1. I want to see in "10 highest priority tickets I own" when there is a >new message waiting for a response. There are setting for that in RT4 (look for "UnRead" in the RT config file h

[rt-users] SelfService link and/or search result in privileged interface?

ound this? I'm a little bit at a loss as to where to go from here. Any suggestions welcome ! :) Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX |

Re: [rt-users] How change favicon.png

Use an alias in your apache config: Alias /favicon.ico /some/place/where/you/have/your/favicon.ico Jok On Jun 26, 2012, at 3:33 AM, "Jonathan Khattir" mailto:jonathan.khat...@mobiquithings.net>> wrote: try your second solution, it's works but i all my images which are in local/html/NoAuth/i

Re: [rt-users] Authentication against LDAP and Authorization against internal db

Coming in late to the party, but wouldn't apache auth do what you are talking about? Combined with ldapimport, you can import users over ldap, but not groups. Then you can define your group for authorization as you wish within rt. At that point you should be able to have both internal and AD gro

Re: [rt-users] Append Data to CustomFields

Oops -- this was intended for Rabin, as a reply to his active directory integration questionŠ Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | On 5/29/12 8:47 AM, "Joachim Thuau" wrote: >I would also strongly recommend you look at the >"rt-extension-ld

Re: [rt-users] Append Data to CustomFields

I would also strongly recommend you look at the "rt-extension-ldapimport", which will allow you to sync groups and users from AD using ldap. Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | From: Kenne

Re: [rt-users] On Create Autoreply To Requestors 2

would need to describe a little more what it is you are trying to accomplish. Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: Arthur Rance mailto:arthur_ra...@hotmail.com>> Date: Tuesday, May 29, 2012 6:52 AM To: "rt-users@lists.bestpractical.com

Re: [rt-users] reduce duplicate emails to ccadmin when owner

You can either A) combine the two scrips into one (you probably have one for owner, and one for cc) This would send only one email Or B) update the template and/or the scrip's condition to not do anything if the owner is in the cc list. Thanks, Jok -- | Joachim Thuau | IT Sy

Re: [rt-users] not ok could not load a valid user

server (apache/whatever) is configured properly for the "NoAuth" bits… Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | From: Evan Soward mailto:esow...@remotedbaexperts.com>> Date: Wednesday, May 23, 2012 9:19 AM To: RT Users mailto:rt-users@lists.bestpra

Re: [rt-users] Un deleting tickets

Chris, You probably should have searched for "status=deleted" and find the ticket you wanted to bring back those (bulk update for example). With the actual DB change underneath, I'm not sure if this would actually workŠ Jok -- | Joachim Thuau | IT Systems Engineer - Linux /

Re: [rt-users] ldap import extension privileged users

Oops -- missed attaching the patch. This is my first real contribution in perl. Code feedback is welcome! :) Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | ldap-import-privileged-filter.diff Description: ldap-import

[rt-users] ldap import extension privileged users

s). Does anyone have any suggestions? Thanks, Jok -- | Joachim Thuau | IT Systems Engineer - Linux / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 |

Re: [rt-users] Again: RT using reply-to field to authenticate sender email

On 11/11/11 8:32 AM, "Lars Reimann" wrote: > >Hi all, > >sorry for sending it again, but so far our issue has not been discussed: > > >on 29.03.2011: > >when sending an email to RT 3.8.8 we have the following problem: > >Situation: > >Queue address: service-...@example.org >Sender address: sen..

Re: [rt-users] LDAP external auth

On 11/8/11 3:55 PM, "Tim Dunphy" wrote: > I have devised an LDAP query that successfully retrieves information >that could be used to log into RT. > > ldapsearch -x -p 389 -h ldap01.example.com -b dc=example,dc=com -D >"uid=dunphy,ou=People,dc=example,dc=com" -w 'secret' >"(&(objectClass=top)

Re: [rt-users] BKM for deployment of RT's perl

rlSwitches -I/opt/rt4/perl5/lib/perl5 I expect you can use something like perlbrew to setup the whole toolchain to do the same... Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpra

Re: [rt-users] RT4 - Auto-close tickets after X days

You should be able to, in the worst case scenario, to use rt-crontool to make it happen. That being said, there are probably better ways to do this. Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | On 10/24/11 2:42 AM, "La

Re: [rt-users] no content editing for articles?

> add the Custom Fields you want to each class. This was the step I missedŠ Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpractical.com/services/training.html) * San Franci

Re: [rt-users] no content editing for articles?

On 10/14/11 6:12 PM, "Kevin Falcone" wrote: >On Sat, Oct 15, 2011 at 12:21:41AM +0000, Joachim Thuau wrote: >>Hello List, >>We have setup RT4.0.2 on a debian host from source, against Pg 8.0.4, >>with >>apache2/mod_perl2 over SSL with kerberos auth in apach

[rt-users] no content editing for articles?

--->8=== Thanks, Jok -- | Joachim Thuau | Linux Systems Administrator / SpaceX | | Cell: 310-890-7937 | Office: 310-363-6153 | RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 *

Re: [rt-users] RT 3.8 and Kerberos SSO

ache config the following directive: "KrbLocalUserMapping On". That will set "REMOTE_USER" to just the username part of the principal (no realm). That should make it match between the two (kern and ldap) I hope this puts you on the right track... Jok -- | Joachim Thuau | Linux Systems

Re: [rt-users] Exchange Email Set-up

Carl, The message below is to tell you that your exchange server is not allowing relaying. it is doing that because it has been abused in the past (not you specifically, but “out there”). There are 2 ways you can solve that problem: · The first is to, like suggested by someone else, al

Re: [rt-users] ExternalAuth help needed

# Does authentication depend on group membership? What group name? 'group' => 'staff', # What is the attribute for the group object that determines membership? 'group_attr'=> 'ou=group,dc=ucsc,dc=edu',

Re: [rt-users] Problems!

Try sudo open me a ticket :) Happy Monday... Jok -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Giuseppe Sollazzo Sent: Monday, December 06, 2010 2:16 AM To: rt-users@lists.bestpractical.com Subject: [rt

Re: [rt-users] Auto Login Link in autoreply with password

Are you suggesting that asking the user to login once (the very first time) is a problem? As long as the user has logged into the system with a valid password once, you can send him/her a link without using credentials in the URL and it will get them directly there (unless they close all their b

Re: [rt-users] Configure Fetchmail to create tickets

rt -url http://localhost/rt3 (adjust the parameters as needed ... same as above) Does this make more sense? Jok From: George Simpson [mailto:simpsongeorg...@gmail.com] Sent: Thursday, July 29, 2010 11:28 AM To: Joachim Thuau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Configure

Re: [rt-users] Configure Fetchmail to create tickets

t's all text. >From there, you can use the following to test: cat /tmp/maildump | rt-mailgate blahblah from the command line to confirm that the rt-mailgate command is working... Thanks, Jok From: George Simpson [mailto:simpsongeorg...@gmail.com] Sent: Thursday, July

Re: [rt-users] Ticket taken twice

nal Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf > Of Joachim Thuau > Sent: Thursday, February 26, 2009 11:35 AM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Ticket taken tw

Re: [rt-users] Ticket taken twice

27;ll give me a starting point... Thanks, Jok > -Original Message- > From: Kenneth Crocker [mailto:kfcroc...@lbl.gov] > Sent: Thursday, February 26, 2009 11:22 AM > To: Joachim Thuau > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Ticket taken twice >

Re: [rt-users] Ticket taken twice

aka.net] > Sent: Wednesday, February 25, 2009 11:30 PM > To: Jesse Vincent > Cc: Joachim Thuau; rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Ticket taken twice > > On Wed, Feb 25, 2009 at 4:11 PM, Jesse Vincent > wrote: > > > > > > >

[rt-users] Ticket taken twice

Hello, I have RT-3.6.1, postgres backend, apache with mod_perl. We just stumbled upon a funny situation. I'm hoping one of you is going to be able to help me sort it out. A few minutes ago, 2 helpdesk techs used the "take" button, at pretty much the same time. Upon closer inspection, here are t

Re: [rt-users] At Mail list info

I believe it has been migrated to a google code/project. At least the code is there, along with a wiki with some docs. Maybe someone with write access to the wiki should update the link on the main rt wiki... :) Jok - Original Message - From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> To: r

Re: [rt-users] Filter on body

Maybe you could look at having procmail handle the rt-mailgate with appropriate parameters... Procmail would have the ability to filter on any part of the message (any header or body). If you are running this on a *nix, it should be fairly straight forward... Jok __

RE: [rt-users] LDAP overlay question

i have a setup like this.   the ldap/AD integration is two fold.   one piece gives you all the "info" part (fill up all the user's details on logon to RT from ldap) one piece takes care of the authentication.   it looks like you have taken care of one of the two pieces, but not the other. t

[rt-users] Create ticket on the web/refresh

Hello, We deployed a RT3.6.0 recently here. Today one user used the web interface to create a ticket. Once he had his ticket created, he left that window open for a while, and came back, wanting to check on his ticket, hit refresh, got prompted about "postdata" by firefox, to which he said "OK",

RE: [rt-users] LDAP working, now the next step

I just went through the step to setup the auth from the wiki, using LDAP. following all the steps (and now that my exchange and AD are sync'ed throught the exchange connector), gave me the ability to logon with my AD password, and have users registered the same way. If a user send an email, their

RE: [rt-users] RT LDAP with OpenLdap and Exchange 5.5

Actually, the directory is available through ldap (maybe not in the default install, but it can be enabled). see, for example, http://www.microsoft.com/technet/prodtechnol/exchange/55/reskit/exc00.mspx   Now, that doesn't actually solve the problem. Ian, i would suggest you get something lik