[rt-users] Tickets very slow to come up... if they come from a particular user

be done? RHEL5, RT 4.0.2, Oracle 10.2 Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http

Re: [rt-users] Weird panic error

One way to get farther in situations like these is a quick hack to HTML/Quoted.pm as follows: eval { my $parser = HTML::Quoted::Parser-new( [...] ); }; if ($@) { require Carp; Carp::confess(TOKEN or interesting variable); } Josh Narins Director of Application Development

[rt-users] Is Shredder still the way to delete old tickets?

I'd like to archive all tickets that are older than 1 year in all queues except one, which should never be archived. 3.8.* docs suggest using shredder to get rid of old tickets, but that's not quite the same as an archive. Suggestions? Josh Narins Director of Application Development

Re: [rt-users] Two questions

On Tue, Jan 31, 2012 at 12:54:04PM -0500, Josh Narins wrote: On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote: I got partway along writing a Mail Plugin for RT3.8, but, somewhere along the way, I lost it. Can anyone point me to any documentation on them? My goal

[rt-users] Two questions

people aren't quite clear on who should be assigning tickets to whom, so, I'd like to be able to block that. Is this a transactionbatch step? Can anyone point me to what I'd need to add the code I need to block that? Thanks. Josh Narins Director of Application Development SeniorBridge 845

Re: [rt-users] Two questions

On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote: I got partway along writing a Mail Plugin for RT3.8, but, somewhere along the way, I lost it. Can anyone point me to any documentation on them? My goal is to remove the endlessly duplicating newlines of the quoted

Re: [rt-users] Help installing RT4 on Ubuntu

tables, like users, once connected. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com

[rt-users] Slowness when loading tickets created via a certain FAX to email service

...@mycompany.com From: supp...@easylink.com Content-Length: 0 357362 content-type: text/plain; charset=utf-8 Content-Disposition: inline Content-Transfer-Encoding: 7bit X-RT-Original-Encoding: ascii Content-Length: 135 Josh Narins Director of Application Development SeniorBridge 845 Third Ave

Re: [rt-users] Categories are based on... How to handle the same value for multiple parent categories

? Either way I would appreciate your insight. Thanks, Jim Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp

Re: [rt-users] Categories are based on... How to handle the same value for multiple parent categories

The array of names is get-at-able with keys %seen From: Jim Lesinski [mailto:jim.lesin...@gmail.com] Sent: Monday, November 14, 2011 08:19 PM To: Josh Narins Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Subject: Re: [rt-users] Categories are based on... How to handle

[rt-users] Failure trying to setup fulltext indices with Oracle

in 'begin *ctx_ddl.create_preference(:p1, :p2); end;') [for Statement begin ctx_ddl.create_preference(?, ?); end;] at /home/apps/sbin/rt-setup-fulltext-index line 546. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax

Re: [rt-users] Failure trying to setup fulltext indices with Oracle

On Thu, Sep 29, 2011 at 09:00:16AM -0400, Josh Narins wrote: We are using RT4.0.2, Oracle 10g and RHEL5. RT is running fine. I wanted to add the full text search, and this is what I got... The CTXAPP role is tied to the Oracle Text tool. Do you have Oracle Text installed

[rt-users] Slowness with old browsers

, Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images

Re: [rt-users] Slowness with old browsers

From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Thursday, September 08, 2011 1:34 PM On Thu, Sep 08, 2011 at 01:21:51PM -0400, Josh Narins wrote: My company uses a lot of IE7. Rendering times for pages are much slower with RT4.0.2 than with RT3.8.8, which we were using last

[rt-users] Weekend Update rt3.8.8 - rt4.0.2 gone awry

. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images

Re: [rt-users] New 4.02 install issue-Can't locate I18N/LangTags/List.pm (solved)

The permissions are also affected by the umask of the installing user. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex

[rt-users] RT::Handle

Not a problem. I am using Oracle and I had to override the DSN method of RT::Handle to return 'DBI:Oracle:my_database' I guess earlier developers had set up this machine to connect with DBI using the above string as DSN and the other string, including sid=, wasn't set up to work. Josh

Re: [rt-users] Passing date variables as dates from the CLI

”. But startdate works, and enddate not... Is there some way I need to format the resulting variable differently so that it knows it’s a date and is treated as such? Thanks, Chris Herrmann Far Edge Technology p. 02 84251400 m. 0403 393309 http://www.faredge.com.au Josh Narins Director

Re: [rt-users] cannot display requestor or requestors attributes in rt CLI when specifying fields

http://www.faredge.com.au Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com

Re: [rt-users] Passing date variables as dates from the CLI

 1/1/2011 is unambiguous whether we are in Europe or America. 1/2/2011 is not. -xx-xx is always (everywhere I have ever seen., or hope to see) -mm-dd. From: Chris Herrmann [mailto:chris.herrm...@faredge.com.au] Sent: Wednesday, January 26, 2011 10:18 PM To: Josh Narins Cc: rt-users

Re: [rt-users] Customized Status

not 100% sure that is required. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http

Re: [rt-users] Customized Status

Take, to take, I want the ticket. Taken, having been took, I have the ticket. That said, I have my doubts that there is an answer. Adding extra statii was easy enough, but there is a warning in the config: DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT will break horribly. Josh

[rt-users] JSGantt question

Worked)/Est. Hours) should be pretty easy, and I just have to configure something to send me an email when Hours Worked becomes greater than Hours Estimated. If anyone has made some modifications like this, please let me know before I begin. Thanks in advance, Josh Narins Director

Re: [rt-users] webmux.pl - Insecure dependency in chdir while running with -T switch

then leads you to perldoc perlsec for more about taint mode. That said, I don't know, inside RT, the appropriate way to deal with this. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212

Re: [rt-users] 3.9 release schedule and set owner question

is another way. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge

Re: [rt-users] Help on discouraging migration to Remedy

for the time to read these? Generally, however, if management is set on doing something, you have to make them think it was their idea not to, right? Judo. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260

Re: [rt-users] ExternalAuth help needed

very good with windows, so, I could be way off, here. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com

Re: [rt-users] Resolve w/o emailing user

Display the ticket. Click on The Basics. Change the status there. That's how we do it. Our users seem to _always_ send a Thank you! if we resolve the ticket with a message, which reopens the ticket. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New

[rt-users] Adding recently resolved to MyDay.html

. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images

Re: [rt-users] Notify based on CF

where the To: line is based on the value in the Custom Field But I'm still pretty new at all this RT stuff. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar

Re: [rt-users] RT Task Timer

the times, and uses REST, or some other interface, to update the ticket. If I didn't already have a job... Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar

Re: [rt-users] asset change log field

. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement

Re: [rt-users] ProcessCustomfieldUpdates in a perl shell script

find . -type f | xargs grep sub ProcessCustomFieldUpdates at the top of your RT install tree, should do the trick. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar

Re: [rt-users] User Display List Restriction..

a set of users watchers on the queue at the AdminCC level and the list of assignable users is set up correctly. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar

Re: [rt-users] Users randomly being logged in as other users

option is --disable-module=cache Reading the documentation at http://httpd.apache.org/docs/2.2/mod/mod_cache.html says that you can add this to your httpd.conf to prevent caching of anything: # disables caching of any file under / directory CacheDisable / Josh Narins Director of Application

Re: [rt-users] No permission to create tickets email bounce

to be able to create tickets no longer can. This is not a privileged user, and Everyone has the right to Create Tickets. Coincidentially, the queue is called 'ITHelp'. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194

[rt-users] The new ticket lifecycle state engine... What is it?

-development-release-leading-to-rt-400.html Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http

[rt-users] [Solved]? Problem forwarding message with attachments

. Does anyone think this will have bad, unintended, consequences? [1] - http://www.gossamer-threads.com/lists/rt/users/94461 [2] - http://www.gossamer-threads.com/lists/rt/users/91205 Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel

Re: [rt-users] Can't locate Log/Dispatch.pm in @INC

You also need to see what is in the @INC of your running RT process. print join \n, @INC, ''; Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com

[rt-users] Recovery Assistance

, etc, and don't have any other Postgres applications. [2] It failed 95% of the way through, then I deleted from the source, rather than the target. I was able to copy ~76400 rows back to the table which originally had ~80400. Josh Narins Director of Application Development SeniorBridge 845

Re: [rt-users] Recovery Assistance

Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement

Re: [rt-users] Recovery Assistance

Sorry, wasn't obvious I sent anything last time because of spurious signature insertion. From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Monday, November 15, 2010 4:27 PM On Mon, Nov 15, 2010 at 04:24:22PM -0500, Josh Narins wrote: Through admin error, during a practice migration

Re: [rt-users] Textarea custom field does one update for each line in content

I neglected to mention I'm running RT 3.8.8 on RHEL5 and with perl 5.12 Sent from SeniorBridge BlackBerry Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar

Re: [rt-users] Why I am recommending 3.6 over 3.8 to my boss

. Currently, for RT, I have perl, postgresql, apache, mod_perl and rt installed this way. I get to use perl-5.12.2 as a bonus. This lets me use say, given/when and named captures in regular expressions, all new with 5.10. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th

[rt-users] Textarea custom field does one update for each line in content

are handled at the Global-Groups level. AdminCC has the following CF-related permissions: AdminCustomField, AssignCustomFields, ModifyCustomField, SeeCustomField When I add myself to the group which gives me Super User powers, saving the multiline custom fields (we have 3 of them) works again. Josh

Re: [rt-users] How to automatically route tickets to queues based on sender email address

to the gmail queue, and so on. Thanks Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http

[rt-users] Bug? in Permissions with Custom Fields - Fill in One Text Area

- CustomFieldName line2 changed to line3 Three changes in one second, replacing one line at a time. When I give myself AssignCustomField and try again it works. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260

Re: [rt-users] Bug? in something with Custom Fields - Fill in One Text Area

by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: Josh Narins Sent: Thursday, November 04, 2010 12:35 PM To: 'rt-users@lists.bestpractical.com' Subject: Bug

Re: [rt-users] see others tickets

Configuration-Queues-Select Your-Shared-Queue Choose Group Rights from the top menubar. Give Everyone, or maybe just Privileged, any rights you want all users to have on that queue. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel

Re: [rt-users] see others tickets

I would think you would have to rewrite the query for My Open Tickets for people to see other people's open tickets in the list. add something like or ( Queue is 'user' and status != 'resolved' ) Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York

Re: [rt-users] see others tickets

Sorry, not Queue, but saved-search/dashboard. -Original Message- From: Josh Narins Sent: Wednesday, November 03, 2010 4:42 PM To: 'Josef' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] see others tickets That's what the Newest Unowned Tickets queue

Re: [rt-users] see others tickets

to add Newest Unowned dashboard to them? Dne 11/3/10 9:42 PM, Josh Narins napsal(a): Sorry, not Queue, but saved-search/dashboard. -Original Message- From: Josh Narins Sent: Wednesday, November 03, 2010 4:42 PM To: 'Josef' Cc: rt-users@lists.bestpractical.com Subject: RE: [rt

[rt-users] Users can see too many tickets

ShowTicketComments StealTicket TakeTicket WatchAsAdminCc Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com

Re: [rt-users] General permissions question

it) to the wiki as an example? Thanks, Josh Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http

[rt-users] General permissions question

and ShowComment and a few other minor privileges. Does that sound about right? Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp

Re: [rt-users] RT Workflow and queue management

at that point. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images

Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence

and I see a _ParseMIMEEntity function which calls a handy-sounding _PostProcessNewEntity but I don't see any hooks in there for the casual user, so, either I need to wedge the code I need in there myself or need to be edjumakayted about where I should be looking. Josh Narins Director

Re: [rt-users] memory leak after search

. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images

[rt-users] Contribution: Connecting SVN and RT

{ return @output; } } Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http

Re: [rt-users] Contribution: Connecting SVN and RT

feel, with my basic understanding of your code, that mine can accomplish the same overall amount of work with less effort. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar

Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence

. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images

[rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence

where. I figured it would be rt-mailgate, but I had no luck there. Thanks in advance, Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com

Re: [rt-users] Customizing the left side main menu

Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http://www.seniorbridge.com/images

Re: [rt-users] Customizing the left side main menu

share/html/Elements/Tabs has the nav bar. I found it by checking every file for the string Simple Search Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar

Re: [rt-users] What to exclude from auto-updates

/bin, /opt/lib, /opt/share, etc. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp://www.seniorbridge.com/ [http

Re: [rt-users] RT 3.8.8 segfaults apache 2 on OpenSUSE 11.x

Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement

Re: [rt-users] Have their been changes in any Indexes between 3.8.4 and 3.8.8?

From: Dominic Hargreaves [mailto:dominic.hargrea...@oucs.ox.ac.uk] Sent: Sunday, October 03, 2010 7:34 AM To: Josh Narins Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Have their been changes in any Indexes between 3.8.4 and 3.8.8? On Sun, Oct 03, 2010 at 12:28:41PM +0100

[rt-users] Have their been changes in any Indexes between 3.8.4 and 3.8.8?

(Name); CREATE INDEX Attributes2 on Attributes(ObjectType, ObjectId); [1] - http://bonsai.xs4all.nl/cgi-bin/gitweb.cgi?p=rt-migration.git Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917

[rt-users] Massaging Email Content Before Ticket Creation/Comment/Correspondence

in comment replies something needs to be done if anyone wants to be able to read the ticket through the web interface. Thanks in advance. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile

Re: [rt-users] RT log has Group Error

Um, I think Kevin was saying it was fixed in 3.8.8, so you could use that. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.comhttp

[rt-users] Tickets in Approval queue hard to find

. Any ideas? [1] - http://lists.bestpractical.com/pipermail/rt-users/2010-August/066363.html [2] Description: Add a ticket to the Approval queue when an Application ticket is fixed Condition: On Fixed Action: Create Ticket Template: On Fixed Stage: Transaction Create Josh Narins

Re: [rt-users] Tickets in Approval queue hard to find

On Wed, Sep 01, 2010 at 12:37:20PM -0400, Josh Narins wrote: Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals' by RT_System (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671) If you used the builtin ___Approvals queue, you'd just click on the Approvals tab

[rt-users] Condition + Scrip + ScripConditions

', ExecModule = 'StatusChangeFixed', Argument= 'fixed', ApplicableTransTypes = 'Status' }, ); [4] sbin/rt-setup-database --action insert --datafile local/etc/StatusChangeFixed.install Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor

Re: [rt-users] Condition + Scrip + ScripConditions

Thank you. Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 jnar...@seniorbridge.com SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com-Original Message