[rt-users] LDAP ExternalAuth broken after upgrade from 4.0.2 to 4.0.4

', } } } ); -- Karl Boyken, system administrator karl-boy...@uiowa.edu 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax) RT Training Sessions (http

Re: [rt-users] LDAP ExternalAuth broken after upgrade from 4.0.2 to 4.0.4

, Karl Boyken wrote: We run RT on RedHat Enterprise Server 6.1, with Perl 5.14.2. We set up RT::ExternalAuth to authenticate against our OpenLDAP server, and it works fine with RT 4.0.2. But after upgrading to RT 4.0.4, LDAP authentication breaks. I'd appreciate any helpful ideas. Here's

[rt-users] Problem with RTx-Shredder and local hacks post-3.8.10 upgrade

and Auth) no longer are being executed. We're running RT on RedHat Enterprise Server 5.6, Perl 5.12.3 (a stand-alone install, not system-installed Perl), and MySQL 5.0.77. Karl Boyken -- Karl Boyken, system administrator karl-boy...@uiowa.edu 303A MLH, Dept. of Comp. Sci. http

Re: [rt-users] Apache won't start after upgrade to 3.8.4

table tablename, in mysql, do: ALTER TABLE tablename ENGINE=INNODB; After you've done this, your 3.8.4 installation should run. Karl Boyken I've run a couple of test RT upgrades from 3.8.0 to 3.8.4 but I continue to get the following error message when I attempt to start Apache: RT requires

[rt-users] How to add a theme

and overriding LoadConfigs and altering the metadata there, but that didn't work. Thanks. Karl Boyken -- Karl Boyken, system administrator karl-boy...@uiowa.edu 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax

[rt-users] Problem installing RTx-Shredder after upgrade to 3.8.1

/utils.pl. Looking at the rt3 database, I do have a table named Attachments. Any ideas? Thanks in advance. Karl Boyken -- Karl Boyken, system administrator karl-boy...@uiowa.edu 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730

[rt-users] backslash url gives system error

/mason_handler.fcgi:78 raw error Karl Boyken -- Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax) smime.p7s Description: S/MIME Cryptographic Signature

Re: [rt-users] backslash url gives system error

Interesting--it does not work. I tried setting $LogToScreen to undef, 'emergency', and 0, but the error still displays on the screen. (I'm cleaning out the mason cache and restarting httpd.) Karl Boyken Drew Barnes wrote: $LogToScreen in RT_SiteConfig Fix has existed as long as I have

[rt-users] RT 3.8.0 and LDAP hacks

, there no longer is a LoadByEmail subroutine in CurrentUser.pm. So, I'm wondering whether I'll need to continue to use my hacked CurrentUser_Local::LoadByEmail. I also have a hacked LoadByEmail in User_Local.pm. Any thoughts? Thanks. Karl Boyken -- Karl Boyken, system administrator [EMAIL

Re: [rt-users] Upgraded to 3.6.6 and superuser functionality missing

as a regular user here. Karl Todd Chapman wrote: What are you expecting to see? On 2/19/08, Karl Boyken [EMAIL PROTECTED] wrote: Yesterday, I upgraded RT from 3.6.5 to 3.6.6 and now when I login as root, I don't see any superuser functions available. I don't remember the last time I logged

[rt-users] Upgraded to 3.6.6 and superuser functionality missing

Release 5. I've checked the database, and we still have the root user, it still is in the superuser group. I'd appreciate any ideas--thanks. Karl Boyken -- Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa

Re: [rt-users] Upgraded to 3.6.6 and superuser functionality missing

from the current one. Any idea if that's just a big waste of time? Karl Ruslan Zakirov wrote: Have you updated deps, cleaned mason cache and restarted apache server? On Feb 19, 2008 8:19 PM, Karl Boyken [EMAIL PROTECTED] wrote: I don't see even Preferences in the menu bar. I was expecting

Re: [rt-users] Upgraded to 3.6.6 and superuser functionality missing

| ++---+--+--+ | 12 | User | 12 |0 | ++---+--+--+ Karl -- Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319

Re: [rt-users] Upgraded to 3.6.6 and superuser functionality missing

from the GROUPS table? There could be an equivilancy ID for that userID. Kenn LBNL On 2/19/2008 11:30 AM, Karl Boyken wrote: One additional bit of info: When I run the Perl code from Wiki that's supposed to restore superuser, I get Principal 12 not found. root has id 12 in the Users table

[rt-users] Re: Groups and LDAP

It describes a method to use some custom fields in LDAP, but you could as easily use groups. Karl -- Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax

[rt-users] No mail to Owner

/Action/SendEmail.pm:257) Karl Boyken -- Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax) smime.p7s Description: S/MIME Cryptographic Signature

Re: [rt-users] changing the look and feel of RT tickets

the 3.5-default .css files into it, and modified them to my liking, then set $WebDefaultStylesheet to 'Local'--it works. Karl -- Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730

Re: [rt-users] changing the look and feel of RT tickets

Tim Wilson wrote: Karl, Is that last step really necessary? I'm overriding a style sheet in my case simply by placing it in rt_root/local/html/NoAuth/css/ and taking advantage of RT's normal overriding feature. I didn't need to change the RT_SiteConfig. -Tim Karl Boyken [EMAIL PROTECTED] 11