Yep, did all that.I rolled back to 3.6.5, and still have the same problem. I suspect I may at some point have screwed up the rt3 database somehow. I use rtx-shredder and at one point, last December, after I first began using it, I inadvertently deleted root, but I restored it and was able to login and everything seemed fine--had full superuser functionality. But who knows?
I just now tried the restore-superuser-privileges tip from the Wiki, but that didn't work, either. So, now, I'm thinking I'll recreate the database--start over with a new, pristine db--and suck over values from the current one. Any idea if that's just a big waste of time?
Karl Ruslan Zakirov wrote:
Have you updated deps, cleaned mason cache and restarted apache server? On Feb 19, 2008 8:19 PM, Karl Boyken <[EMAIL PROTECTED]> wrote:I don't see even Preferences in the menu bar. I was expecting to be able to manipulate rights--that's gone. All I see in the menu bar are: * Home * · Simple Search * · Tickets * · Tools * · Approval In other words, root seems to have the same functionality in the GUI as a regular user here. Karl Todd Chapman wrote:What are you expecting to see? On 2/19/08, Karl Boyken <[EMAIL PROTECTED]> wrote:Yesterday, I upgraded RT from 3.6.5 to 3.6.6 and now when I login as root, I don't see any superuser functions available. I don't remember the last time I logged in as root, but it could only have been a month or two ago. We're using MySQL 5.0.22 as the backend on RedHat Enterprise Server Release 5. I've checked the database, and we still have the root user, it still is in the superuser group. I'd appreciate any ideas--thanks. Karl Boyken -- Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com-- Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
--Karl Boyken, system administrator [EMAIL PROTECTED] 303A MLH, Dept. of Comp. Sci. http://www.cs.uiowa.edu/~boyken/ The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice) 319-335-3668 (fax)
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