Hi,
I'm wondering if there is any place in the code (anyone knows of) where
database selects from the
'Transactions' table might be ordered by "id" instead of the "Created" date
column?
I'm trying to fix "Create" entries in the database by adding a new entry 1
second ahead then
changing the in
Am 03.10.2011 16:07, schrieb Kevin Falcone:
> On Tue, Sep 27, 2011 at 06:37:47PM +0200, Lars Braeuer wrote:
>> Hi,
>>
>> I was wondering if it is possible to allow a priviledged user to start a
>> ticket as type
>> "comment" instead type &qu
Hi,
is there a way to return from a local/html template to the original share/html
template, in case a
certain condition is met? (Please read on for more details).
With the inspiration from Joop concerning 'conditions', I found out about the
html templates in
share/html/.
I want to be able to
;Type =~ /^(Correspond|Create)$/ ) {
$myskip = 0;
}
$$skip=$myskip;
<%args>
$Transaction => undef
$skip
This skips everything but Correspond and the initial Create message.
Also thanks to Thomas about the "return" hint.
Best regards,
Lars
Am 28.09.2011 17:08, sch
Hello,
is there a way in RT 4.x to reduce the information an unprivileged user can see
when he's accessing
his tickets via the RT webinterface?
The only information I want the user to see are the replies concerning his
tickets and no other
information like the change of owner, addition or remov
Hi,
I was wondering if it is possible to allow a priviledged user to start a ticket
as type "comment"
instead type "reply". We are using 4.0.0 and I haven't seen anything like this
in the changelog of
4.0.{1,2}.
We have the following problem:
Sometimes we open a new ticket (i.e. "New ticket in
would like to
include it in the
standard search, without having to use the advanced search feature, which takes
time. It's also not
applicable to setup saved searches, as we want to remain totally dynamic.
Any hints?
Thanks in advance.
Best regards,
Lars Braeuer
RT Training Ses
Hi,
I discovered a minor layout bug in 4.0.0.
When using a custom logo and even though having LogoImageWidth and
LogoImageHeight set in the
config, the logo will be scaled to the full height of the top bar. This is
annoying, if the logo is
smaller than the bar.
This is because of a css setting
Hi,
are you talking about the "More about the requestors" section when viewing a
ticket?
Our RT 4.0.0 test instance runs on https, but all the links (i.e. 10 most
important active tickets)
are https, just as expected.
Lars
Am 04.05.2011 23:06, schrieb Stoned Elipot:
> Hi,
>
> On Wed, May 4,
Hello,
here's another fix we implemented, in order to change the friendly from line
format. I'd be
interessted, if there is a better solution for that?
In RT_SiteConfig.pm we have:
Set($FriendlyFromLineFormat , "\"My Company %s\" <%s>");
When sending a mail from queue "Incidents" this results
Hi Thomas,
thanks a lot. That's it and it's so obvious, I should have stumbled accross it
when setting up the
query. Thanks again.
Lars
Am 04.05.2011 18:05, schrieb Thomas Sibley:
> On 05/04/2011 11:00 AM, Lars Braeuer wrote:
>> The query of the saved search is:
>> Own
Hello,
first of all, thanks for this great piece of software.
We are using RT for quite a while now. We are currently testing RT 4.0.0 and
were wondering, if
there is a work around for what we are doing, without actually having to modify
the code.
We have a saved search that allows us to displ
Hi,
I'm using RT 3.6.6, having three Groups defined.
The group I'm in, has all rights granted on the global level.
But still I'm not able to take some of the tickets currently owned by "Nobody".
Whenever I try to change the owner of some tickets (using the "Basics" section
in the ticket view),
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