Re: [rt-users] Question about pgp headers using GnuPG Inline option

:28 PM, Alex Vandiver wrote: > -BEGIN PGP SIGNED MESSAGE- > Hash: SHA1 > > On Tue, 14 Jul 2015 22:51:55 -0500 Mario Góngora > wrote: > > I am trying to implement GnuPG on my RT (version 4.2.10) with the > > Inline option, but when I send a message people are rece

[rt-users] Question about pgp headers using GnuPG Inline option

HJqmJ/LleTpAKLhPWuY1U28 YVraBzmAZ/Wj2Frq0utPi4cFf5r3x9jXIzie4fYrUjMKCN+CNfLL15Py/z9OY1ux vvYdMiLAzL1Ujvjpyw7sCdc2KnbXaM9jmbBGjmVCMX/wGcGKT6cIxYnkR4NOW62L jaBgelaHIL5kZ+E/kpS6 =wh+e -END PGP SIGNATURE- do you have any idea, why is it wrapping the pgp headers that way? Best regards, Mario

[rt-users] fastcgi: comm with server aborted: read failed after installing RTIR

client a.b.c.d:54743] FastCGI: incomplete headers (0 bytes) received from server "/opt/rt4/sbin/rt-server.fcgi" Have you ever experienced this type of error?, can you help me identify what could be wrong with the installation? Thanks in advance. Mario

Re: [rt-users] 4.0.4 -> 4.0.5 upgrade best practice?

: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 4.0.4 -> 4.0.5 upgrade best practice? On 08/01/2012 12:47 PM, Mario DiNatale wrote: > Is there a best practice upgrade guide anywhere? > I’m updating all my cpan modules right now, and Would like to upgrade > to take advantag

[rt-users] 4.0.4 -> 4.0.5 upgrade best practice?

Is there a best practice upgrade guide anywhere? I'm updating all my cpan modules right now, and Would like to upgrade to take advantage of the new Bug fixes, but the site documentation seems a little thin? -m Mario DiNatale Information Technology Manager 2900 Di

Re: [rt-users] E-mails not updating History?

... Does anyone know how I would go about fixing it so that everyone Involved in a ticket can see the full comment history? -m From: Mario DiNatale Sent: Wednesday, August 01, 2012 12:23 PM To: 'rt-users@lists.bestpractical.com' Subject: E-mails not updating History? Finishing up my virgin

[rt-users] E-mails not updating History?

uot; nokeep ssl sslfingerprint "E4:27:FC:15:3E:97:FD:37:00:D9:D2:D9:AF:01:64:4E" -- Any thoughts or suggestions would be most appreciated gentlemen. Thanks again, -m Mario DiNatale Information Technology Manager 2900 D

Re: [rt-users] Assistance w/ LDAP Logins

LDAP Logins On Mon, Jul 09, 2012 at 02:22:38PM -0400, Glenn E. Sieb wrote: > On 07/09/2012 01:15 PM, Mario DiNatale wrote: > >Wow yeah, thanks glen! That actually helped out tremendously! > >I just converted: > >'rt_ldap_username' => 'cn=rt,ou=Users,dc=

[rt-users] FW: Assistance w/ LDAP Logins

Think I'm close, but could use some help from some experts... I have $LogtoScreen set to 'debug', but it doesn't appear to Be giving me any additional information than it was before... Local login works fine, but the ldap logins keep getting rejected With incorrect password. Here is the relevan

[rt-users] Assistance w/ LDAP Logins

Think I'm close, but could use some help from some experts... I have $LogtoScreen set to 'debug', but it doesn't appear to Be giving me any additional information than it was before... Local login works fine, but the ldap logins keep getting rejected With incorrect password. Here is the relevan

[rt-users] Get realname or username from $requestor

Hello, I am trying to use callbacks to customize Request Tracker. Specifically I would like to use the callback "aboutthisuser". I get $requestor as a parameter. I am a newbie so I do not know how to get realname or username from $requestor. Can you help me? Thanks in advance, Mario

Re: [rt-users] Include web service result in a page without using custom fields

dify RT source code? I am searching a solution where I do not have to modify it. Mario

[rt-users] Include web service result in a page without using custom fields

Hello, I need to put in the ticket page additional user info that I get with a rest web service. How can I do it with Request Tracker? Thanks, Mario

[rt-users] Simple things are not so simple....

this after reading a lot of docs? Can you help me? Thanks in advance, Mario

Re: [rt-users] External auth: set default user options

for reply! So do not talk about ldap now. Let's talk about autocreation: how can I automatically grant rights to autocreated users and the add them to a group? Thanks, Mario

[rt-users] External auth: set default user options

because I suppose this it a very common thing. Can you help me? Thanks in advance for any help, Mario

Re: [rt-users] Invalid username

s of tickets. Explain better please. I think I have tried all possible combinations of permissions in the hope to let an unprivileged user to see CFs. Thanks again! Mario

Re: [rt-users] Invalid username

Kevin Falcone bestpractical.com> writes: > Where do you try to add them, in what text box. > Also, it isn't clear what you mean by adding them to a custom field. Many places, example: tools->configuration->queue->select->"general">user rights-> now on the left you can input an user name. Then

[rt-users] Invalid username

ated to this: when I create a custom field for tickets in the "new ticket" of user "foo" there is no custom field. But if I create the ticket I get an error "failed validation" because I put a regular expression for the ticket field. So it seems that the field is not shown but is present. Can you help me? Mario

[rt-users] Locking up Custom Fields

. Hope to hear from you experts soon!! Thanks a lot! Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden

[rt-users] CustomField for Users in code

...but nothing appears. - - I give to the user all the rights, i mean (See|Modify|Admin)CustomField. - - Another info -i dont know if it's relevant-, in "Preference" i can't see the CFs for Users, it is right? - - I'm testing with super-user 'root' - - I'm

[rt-users] Upgrade Path: 3.6.5 -> 3.8.1

ehensive whitepaper for doing it? Thanks for your help! Mario A. Leal, Jr. Senior Systems Analyst Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.505.3190 (f) [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ** He

Re: [rt-users] Is there a howto on setting up GPG w/ RT-3.8.0?

y? I can't understand that... (I guess when you say 'import his key' is his public key) Thanks. - -- A\C Mario A. del Riego Unidad de Recursos Informáticos Facultad de Ingeniería - UdelaR "La Universidad no puede ser un depósito indiferente de sueños y frustraciones pe

Re: [rt-users] Is there a howto on setting up GPG w/ RT-3.8.0?

. You need create the par keys for that user (you know how, i guess) with the email equal to the RT ('[EMAIL PROTECTED]'). After that, you need import that in the keyring (with root) Vóila! Now, 'myuser' can select (from a select-box) his keys. Cheers. [0] 'admin

[rt-users] Developing RT - Show changes without restart apache

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, i'm new in RT. In my work I need to add some functionality to RT, so it's very uncomfortable restart Apache on each change I want to make. So, exist a simple way to view the changes (almost) immediately? Thanks in advance. - -- A\C Ma

[rt-users] UPDATE: RT DOWN - Error message starting Apache

system updates? I use yum-updatesd as a service. BTW-My machine is a CentOS 5 box using Apache 2, MySQL 5 and perl 5.8.8 Thanks, again!! Mario A. Leal, Jr. Senior Systems Analyst Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.505.3190 (f) [

[rt-users] RT DOWN - Error message starting Apache

ve me advice as to the problem and possible fixes? This is a production server and it is down. Mario A. Leal, Jr. Senior Systems Analyst Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.505.3190 (f) [EMAIL PROTECTED] <mailto:[EMAIL P

[rt-users] RT Question: Reporting, Any current add on packages

at is everyone doing for reporting? You know how bosses are. He wants to be able to report on everything under the sun. Thanks in Advance, Mario A. Leal, Jr. Senior Systems Analyst Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.505.3190 (

[rt-users] RT Help: Remove "Preferences" link in Self Service; Using AD to auth--no need for this.

changing their password when they aren't. How do I remove that menu item or make it as though there is nothing on the page after clicking that link? Mario A. Leal, Jr. Senior Systems Analyst Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.

[rt-users] RT Help: Email to create ticket, CC doesn't stick

When a user creates a ticket by sending an email with an address cc'd, the cc'd addressee is not added to the ticket. Is this by design? Is there a way for RT to read the cc'd data and add data to the appropriate fields? Best regards, Mario A. Leal, Jr. Senior Systems

[rt-users] Database Question

ansactions, objectcustomfieldvalues and links; - Set the Current Value to 1 for each one the sequences of the above tables. Is this procedure ok? Is there anything else I must do (or must not) ? Mario ___ http://lists.bestpractical.com/cgi-bin/mailman/listinf

[rt-users] Restarting the Database

ansactions, objectcustomfieldvalues and links; - Set the Current Value to 1 for each one the sequences of the above tables. Is this procedure ok? Is there anything else I must do (or must not) ? Mario ___ http://lists.bestpractical.com/cgi-bin/mailman/listinf

Re: [rt-users] We found a merged ticket

ee what I can do. Usually I do program PHP ... Best regards Mario -- Mario Aeby PC-Support Departement Klinische Forschung MEM D814 Murtenstrasse 35 CH-3010 Bern Fon +41 31 632 96 81 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinf

Re: [rt-users] We found a merged ticket

> Without the output of Carp::cluck, it's not so useful, unfortunately. > > perldoc Carp; For all the poor souls out there requesting support and getting nothing more than perldoc thrown at them: - -- if ( ( $self->EffectiveId ) and ( $self->EffectiveId != $self->Id ) ) { $RT::Logger-

Re: [rt-users] We found a merged ticket

> How is that an infinite loop? It's recursion, yes. But I don't > believe > it's infinite Sorry for my wording - more accurately, we should call it "a recursion going mad". I hope my vocabulary isn't hindering anyone from divin

[rt-users] We found a merged ticket

- -- <http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/branches/ 3.6-RELEASE/lib/RT/Ticket_Overlay.pm> Is there anything we can do to make RT fast again? (Please don't suggest throwing CPU, RAM etc. at it - IMHO it looks like a classic

[rt-users] RT almost setup. Ran into a few glitches , possible path issue?

ns that it looks like the path is wrong somehow. Can someone be of assistance ? I am loosing my head here. Many Thanks, Mario A. Spinthiras Nicosia , Cyprus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON

[rt-users] Mandatory CustomFields

Where X is the field name. I've tried the CustomFields here, but I don't know what the names of the these fields are... (I even tried "Object-RT%3A%3ATicket--CustomField-17-Value" but it didn't work) Any ideas? Thanks! Mario Gomide _

[rt-users] Change Combobox Type

lcome! Thanks! Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price.

[rt-users] CustomCondition problem

27; && $self->TicketObj->Owner eq '10' ) { return 1; } else { return undef; } (As in http://wiki.bestpractical.com/view/OnCreateResolved) But it is not working... I see the log, and the ScripCondition is true, but no e-mail being

[rt-users] (no subject)

subscribe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.8/1089 - Release Date: 10/23/2007 7:39 PM ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS

Re: [rt-users] Forcing Status Changes

self->OldValue ) . "'", "'" . $self->loc( $self->NewValue ) . "'" ) ); } } So, what should I do? Thanks to all. Mario Gomide Mario Gomide wrote: Hi Kenn, hi Gene! I had some trouble with the logging part, b

Re: [rt-users] Forcing Status Changes

, this was like a blind guess... Any ideas? Anyway, thanks so much for your help so far! Mario Kenneth Crocker escreveu: Mario, Gene is right (he helped me a bunch when I created several scrips that change ticket status for a workflow design)). The entries to your log will help a great d

Re: [rt-users] Forcing Status Changes

s and writing new scrips, but for any change, I don't actually see any results at all. Maybe i'm forgetting something, like "activating" the scrip or something like that. Any ideas or anywhere to look up? Thanks again! Mario Gomide Gene LeDuc escreveu: Hi Mario, What you wan

[rt-users] Forcing Status Changes

and then it will take some action: if it isn't a possible status change, then go back and warn. If it is a possible status change, go ahead and change. Has anyone tried to do this? Is there any other easier way? Is there something done, like forcing the status changes? T

[rt-users] Ticket view shows an empty page

icket exists and the last stuff that happened to this ticket was an incoming mail that changed the state of the ticket to "open". Any hint is really appreciated! Cheers, Mario ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Attachment issue on RT 3.6.3

Roy El-Hames schrieb: > Steven,Mario; > Have a look at : > http://lists.fsck.com/pipermail/rt-users/2006-July/040843.html > it maybe related. > Roy Hi folks Sorry for my late response, didn't find the time to try it during the last days. Now it's working! The link abov

[rt-users] Attachment issue on RT 3.6.3

_packet_size" is set to a big value. The images I tried to attach were <300K, so that shouldn't be a problem I think. Any help on this issue is very appreciated! Cheers, Mario ___ http://lists.bestpractical.com/cgi-bin/mailman/lis

Re: [rt-users] Repeated log-in on web interface needed

bijayant kumar schrieb: > Hi Mario , It seems that you didnt checked the full archives of > mailing list because i have posted the solution some times back. > anyway here is the solution which worked with rt-3.6.1 . > > In databse ALTER TABLE sessions MODIFY a_session longblob; &

[rt-users] Repeated log-in on web interface needed

ls, the page is delivered. But when clicking a link to another page, the next authentification is needed. I already asked Google and searched the mailinglist-archives, but didn't find a solution for this problem. Any hints are really appreciated! Cheers, Mario

[rt-users] Adding more Cc fields

il address (previously filled in the form) per field. What I have done so far is copied the field, but now I know I have to concatenate de four $ARGS{Cc} variables, so at the end I'll get a comma-delimited list in the array. Does anyone know how I could do this? Thank you ve

Re: [rt-users] Creating tickets from external form

do this without affecting the rest of the system? I appreciate your help. Mario Gomide Mario Gomide escreveu: Hi, I use some external application to generate service requests. This application posts its contents to RT via an html form. That means that the contents are passed via URL as follo

[rt-users] TIcket Content with HTML tags

Hello all! Does anyone know a way to convert an html-tagged text to a plain text format when creating a ticket (in the content field)? This html text is inserted via the URL resulting from an external html form page. Thanks! Mario Gomide ___ http

[rt-users] Creating tickets from external form

n all the queues, so I don't have to worry about de queue-dependancy of each CF. Thank you very much! Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial s

Re: [rt-users] Mysql to Postgres Problems

lue at /usr/local/rt3/share/html/Elements/MyRT line 75. The data is there! Why can´t RT read the DB correctly? Thank you very much! Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractic

Re: [rt-users] Mysql to Postgres Problems

permission denied for sequence attributes_id_seq Any ideas? Thanks a lot!! Mario Gomide Gilmar Santos Jr escreveu: Hello Mario, I considered migrating a couple weeks ago. I wrote a tutorial[1] about it and a Perl script to help with the process. I've just added a few instructions at RT wiki. We

[rt-users] Mysql to Postgres Problems

b After that I run the make upgrade process. I hope you can help me out. Thanks Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Disco

Re: [rt-users] How to change the select owner drop-down?

Hey, Erik! That worked just fine!! :D Thanks a lot for the help! I'll take a look at the CleanlyCustomize. Mario Gomide On 1/18/07 2:33 PM, "Mario Gomide" <[EMAIL PROTECTED]> wrote: Hi there!! I am a little new at RT, so I apologize if I skipped something... I

[rt-users] How to change the select owner drop-down?

´s Name (as set in the user´s Real Name, or Nickname field). Is this implemented already? Thanks a lot. Mario Gomide ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support

[rt-users] Generating readable Reports (accent problem/encoding)

s. I don´t know much of Perl, so I would really appreciate if somebody could help me out with this. I don´t really know wether it is a Perl problem, or a MySQL problem, an RT bug etc... Thanks a lot! Mario Gomide ___ http://lists.bestpractical.com/cgi-