built-in login page? If the
former, it's likely a leaky apache process, squid or auth_cache problem
(not RT); if the latter, then most likely a caching issue or possibly RT
bug.
--
Matthew Keller
Information Security Officer
Computing Technology Services
State University of New York @ Potsdam
...@lists.bestpractical.com] On Behalf Of Matthew Keller
Sent: Tuesday, September 08, 2009 6:31 PM
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Documentation on RT Objects
Baskaraganesan Natarajan wrote:
I have RT 3.8.2 running in Fedora 9 and trying to configure by writing
scrips. I am
Baskaraganesan Natarajan wrote:
I have RT 3.8.2 running in Fedora 9 and trying to configure by writing
scrips. I am looking for documentation on using different runtime
objects like $TicketObj / $TransactionObj etc. Can you please let me
know if it is available somewhere in the web.
cpan
On Wed, 2009-06-24 at 12:00 -0400, charlie derr wrote:
Greetings,
Before we dive into the RT-APIs at a low level to try to figure out how
to load our several hundred rows of excel data semi
automatically into our RT Asset Tracker instance, I just thought it worth
asking if anyone else
The user running apache (normally 'apache' or 'httpd') needs to be able
to write to the mason_data and session_data folders in /opt/rt3/var/
On Mon, 2008-05-12 at 12:09 -0700, Shannon Adams wrote:
I am stuck on the Apache configuration. When I try to start httpd, it fails
(service httpd
, Matthew Keller wrote:
Ah yes... The way I usually do things like that is by grabbing the asset
CF info, ala:
my $AssCFs=$AssObj-CustomFields();
and then setting the appropriate values ala:
while(my $AssCF = $AssCFs-Next()) {
$AssCF-Value = whatever
}
The above
The script below takes a tab-delimited file of format:
AssetTag Make Model Serial Building Room MACAddress
And populated a bunch of CFs. Salt to taste.
On Tue, 2008-04-29 at 14:01 +, Jean-Sebastien Morisset wrote:
Has anyone developed a script or something to import an inventory into
AT
;
}
$el++;
}
}
Any ideas on what I could be doing wrong?
js.
On Tue, Apr 29, 2008 at 11:26:41AM -0400, Matthew Keller wrote:
The script below takes a tab-delimited file of format:
AssetTag Make Model Serial Building Room MACAddress
% correct. :)
On Tue, 2008-04-29 at 20:18 +, Jean-Sebastien Morisset wrote:
On Tue, Apr 29, 2008 at 04:15:03PM -0400, Matthew Keller wrote:
The '$at-_Set' calls you're making scare me. Is there a reason you're
setting them iteratively instead of within the Create call?
I run a Load
Make sure your Apache perl modules are up-to-date, in particular the
perl-libapreq2 RPM
On Tue, 2007-11-27 at 12:29 +1100, Stuart J. Browne wrote:
Hi,
We're using RT 3.6.0 with mod_perl-2.0.2, and up until yesterday, it was
working fine.
Updated apache and perl and a few other modules on
I have never used it in production using worker, but I have done
development deployments that seemed to work fine. YMMV.
M
On Mon, 2007-11-12 at 17:47 -0500, [EMAIL PROTECTED] wrote:
Does RT work properly with apache's worker thread implementation ? I
would assume it is okay since I have only
-
From: Matthew Keller [mailto:[EMAIL PROTECTED]
Sent: Monday, October 15, 2007 10:01 AM
To: Patterson, Craig
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Asset Tracker: add link to asset from Ticket
customfield
In the refers to field of the ticket, put
In the refers to field of the ticket, put 'at://potsdam.edu/asset/66'
where 'potsdam.edu' is the name of the RT domain, and '66' is the number
of the ticket.
On Fri, 2007-10-12 at 10:57 -0400, Patterson, Craig wrote:
Everyone,
I apologize for posting this on the RT list, but I can not find
What, specifically, are you having problems with? Our RT installation is
on an app server with lots of other things.
On Wed, 2007-09-12 at 14:16 +0200, Dummy cerberus wrote:
Hello,
I have compiled RT 3.6.4 tand know have problems setting up it to work
as FastCGI module within an Apache web
to electrically wire a room, but
needs IT to provide phone/data cabling who in turn need Purchasing to
approve a PO ... All using different RT instances visually customized
for their workflow).
--
Matthew Keller
Information Security Officer Network Administrator
Computing Technology Services
State
Check the FAQ: http://wiki.bestpractical.com/view/FAQ
Search for multiple instances
On Mon, 2007-08-13 at 05:12 -0700, Its Azfar wrote:
I want to run the multiple instances of RT RTFM for
multiple domains on same machine.
Can somebody give me directions for it.
server as this adds additional stress to the server.
--
Matthew Keller
Information Security Officer Network Administrator
Computing Technology Services
State University of New York @ Potsdam
Potsdam, NY, USA
http://mattwork.potsdam.edu/
___
http
Please don't translate YOUR company/woes to many big corporation.
That's completely ridiculous.
On Fri, 2007-05-18 at 02:25 -0400, Baytalskiy, Sal wrote:
Using Nagios as an example.
Its written also in Perl, but there's a Java port which basically eliminates
the installation completely.
.
My RT stuff is at the URL below:
http://mattwork.potsdam.edu/rt
--
Matthew Keller
Information Security Officer Network Administrator
Computing Technology Services
State University of New York @ Potsdam
Potsdam, NY, USA
http://mattwork.potsdam.edu
On Tue, 2007-05-15 at 10:04 -0400, Didier Contis wrote:
I have tried to modify the WebPort value to 443
Set($WebPort , 443);
but still no luck.
Did you restart your webserver after making this change?
___
tracking of development items. You'd need to put in
some custom legwork to make this really snap, but it works well once
it's fleshed out.
--
Matthew Keller
Information Security Officer Network Administrator
Computing Technology Services
State University of New York @ Potsdam
Potsdam, NY, USA
I REALLY wish these things were listed in the RT wiki.
Wow. That looks great.
On Mon, 2007-05-14 at 13:19 -0400, Jesse Vincent wrote:
software development
We have custom fields in development queues for things like Revision
Version and Code Status, and tie this in with SVN
On Thu, 2007-05-10 at 23:06 -0600, Samuel P. Howard wrote:
Adding/removing a leading character is only going to be a huge pain in
the ass. Imagine trying to explain to every single customer that their
customer id for every other part of their web portal is 1000, *except*
for the ticket
Restart your browser.
On Mon, 2007-05-07 at 18:15 +0200, Anders Ekstrand wrote:
Hi all,
I recently upgraded from RT 3.6.3 from 3.6.1, and today I created 7 new
queues in the same manner that I have always done it before in previous
versions.
My problem is, however, that all of the new
Multiple ticket owners and asset tracking (3 AT)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials
What scrip trips on reminders?
On Fri, 2007-03-30 at 10:36 +1000, Taan Lindemans wrote:
Does anybody know of an easy way to turn off scrips being triggered by
Reminders? Should be able to trigger them on Ticket Type, but I don't
want to customize all scrips on a queue individually.
For
Yeah, I have a number of webforms that use attachments. They all send
e-mail (with file attached) to the rt e-mail gateway, and it
disassembles the attachments and adds them properly to the ticket.
On Wed, 2007-03-28 at 15:13 +0100, John Paul Hayes wrote:
Hi All,
I'm currently developing a
,
msg = $message,
file = $attach
});
unless($mf) { die Send_email mailfile said $mf: $Mail::Sender::Error
\n; }
}
On Wed, 2007-03-28 at 10:22 -0400, Matthew Keller wrote:
Yeah, I have a number of webforms
blahblahblah
AND CC.id = '__CurrentUser__'
On Wed, 2007-03-21 at 09:56 -0400, Chris Allermann wrote:
Does anybody know how to modify the 10 highest tickets I own search
to also include tickets you are CC'd on?
I know how to make the actual modification to the search but I am
having some
Sorry... Cc.id (second 'c' is lowercased).
On Wed, 2007-03-21 at 13:46 -0400, Chris Allermann wrote:
I keep getting the following error message when I try it:
Unknown field: CC.id
Any suggestions?
On 3/21/07, Matthew Keller [EMAIL PROTECTED] wrote:
blahblahblah
AND CC.id
and the AND should be an OR if you didn't pick up on that.
On Wed, 2007-03-21 at 14:10 -0400, Matthew Keller wrote:
Sorry... Cc.id (second 'c' is lowercased).
On Wed, 2007-03-21 at 13:46 -0400, Chris Allermann wrote:
I keep getting the following error message when I try it:
Unknown
If I did, it would say CustomField.{Cc.id}
On Wed, 2007-03-21 at 14:49 -0400, slamp slamp wrote:
did you happen to create a custom field called Cc.id? if not, how come
mine comes up unknown field.
On 3/21/07, Matthew Keller [EMAIL PROTECTED] wrote:
Yes, that's a global. I have
In the same vein as this, I know how to add groups as CC's after a
ticket is created, but at ticket create time it seems that unless I know
the group ID number, and put the number in the CC field, there is no way
to add a group there. Is there some syntax like Group(TheGroup) I'm
missing? I have
If adoppler is making changes, it won't bother e-mailing adoppler
because obviously adoppler knows about them because adoppler is the one
who made them.
On Mon, 2007-03-12 at 19:30 +, Andreas Doppler wrote:
When creating, commenting or resolving a ticket emails are not created,
claiming
off the top of my head:
my $AssObj = RTx::AssetTracker::Asset-new(RT-SystemUser);
$AssObj-Load($AssId);
my $AssCFs=$AssObj-CustomFields();
while(my $AssCF = $AssCFs-Next()) {
print $AssCF-Name, : ;
my $AssValues=$AssObj-CustomFieldValues($AssCF-id);
while($AssValues and my $assvalue
Is the requestor and the owner the same person? Are you using custom
conditions or actions? If so can you post them please?
On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote:
I recently setup RT and for the most part am loving it. I have been
bitten by a nasty bug.
I have RT set to
ObjectCustomFieldValues table holds the actual values for the ticket, as
you said. So if you want to see what someone SET a value to, for a
ticket, you want to check the CustomField, which will be the 'id' of the
field.. and Content, which is the value someone set. The 'ObjectId' in
that table,
On Mon, 2007-01-01 at 19:12 -0600, David Gohara wrote:
This was a 3.6.1 install upgraded to 3.6.3.
Exactly the same as my environment.
Applying the fix
described in the post doesn't however solve the problem. Even more
strange, and something I just noticed, is that the ticket number next
On Tue, 2007-01-02 at 08:06 -0600, David Gohara wrote:
$SearchArg-{'Query'} =~ s/__CurrentUser__/$session{'CurrentUser'}-
Id/ge;
$SearchArg-{'Format'} =~ s/__WebPath__/$RT::WebPath/g;
$SearchArg-{'Format'} =~ s/href=\\/Ticket/href=\$RT::WebPath\/
Ticket/g;
$SearchArg-{'Format'} =~
A user will only see unowned tix in queues they have permission to. If
the user is seeing more tix than you'd like, then you need to tighten up
your permissions. We have a couple dozen queues, and people would go
batty if they saw all of the unowned tix.
On Tue, 2006-12-26 at 19:43 -0700, Nick
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