Re: [rt-users] Newbie Question

2010-04-14 Thread Michael Graziano
Hi Brian, On Mar 24, 2010, at 5:46 PM, Brian Lawson wrote: Here’s my situation: Our company has a group of customer service reps and my boss would rather have them share a login username and password as a group and then have a mandatory custom field for their real name and their email

[rt-users] How to display a Custom Field Value's Description in select boxes/Ticket summary?

2010-03-16 Thread Michael Graziano
Hi all, I'm running RT 3.8.7 and I think may be missing something obvious, but I can't find a way to display the Description of a Custom Field Value in the select box. It's a bit of a nuisance since one of my custom fields has a purely numeric value tied to other systems all my users