I have set up an approval queue that works great with one small issue. When
I approve a ticket and add notes my notes show up two times in the original
ticket. So if I type This is ok to do I will get:
URL: http://rt.bestpractical.com:80/Ticket/Display.html?id=86
this is ok to do
URL:
I have set up an approval queue that works great with one small issue. When
I approve a ticket and add notes my notes show up two times in the original
ticket. So if I type This is ok to do I will get:
URL: http://rt.bestpractical.com:80/Ticket/Display.html?id=86
this is ok to do
URL:
Zakirov [EMAIL PROTECTED] wrote:
Do see an outgoing email transaction with autoreply in the history of
the ticket?
On 1/31/07, Michael Hogan [EMAIL PROTECTED] wrote:
Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the
ticket
is logged ok and that all works fine. It does
. I
restarted my webserver as well. Thanks for the help.
Mike
On 1/31/07, Michael Hogan [EMAIL PROTECTED] wrote:
No, it is not showing an outgoing mail there either. I have tracked down
the issue a little further. My apache logs showed errors with the
Date::Format module which I installed from
Below is the code I have in a scrip for RT approvals when the approval is
resolved by the approver. For some reason the reply appears 2 times though
and I don't see how that can be in this code. So if I write a note saying
that this person is allowed... It comes up as this person is allowed
this
