rns empty even though the value is
set in form submission.
All the stuff I found on Google are about custom fields in tickets,
seems nobody uses transaction custom fields?
I'm using RT 4.4.0.
--
Nilesh
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
t;transaction batch");
RT::Logger->info("Field Value: " . $self->TransactionObj-
>FirstCustomFieldValue('Product'));
}
--
Nilesh
On 01-Jul-2016 10:52 pm, "Jim Brandt"
wrote:
On 6/30/16 11:41 PM, Nilesh wrote:
> Hi,
>
> I'm trying to
The use case is simple,
I want to move tickets to different queues based on a custom field and
this should happen when the agent is replying. So transaction is the
best place to introduce such a field.
--
Nilesh
On Tue, 2016-07-05 at 20:00 +0530, aniket tripathy wrote:
> Hi Nilesh,
>
Batch and
> save the scrip.
>
>
> On 7/1/16 10:29 PM, Nilesh wrote:
>
>> Can you provide some example?
>> On the wiki I saw some scrip which was testing the return value of
>> TransactionBatch method, but now after doing that I don't see the log.
>>
&g
Hello,
I have installed RT and to quite an extent been able to understand and tune
it to my needs. But I have a problem: many times multiple people are
involved in a ticket and they come as CC in the mail.
I have installed one extension which extracts CC/AdminCC from the mail and
adds them to the
ets created for the same subject by A and B.
On Tue, Jul 12, 2016 at 6:47 PM, Kenneth Marshall wrote:
> On Tue, Jul 12, 2016 at 08:58:07AM +0530, Nilesh wrote:
> > Hello,
> >
> > I have installed RT and to quite an extent been able to understand and
> tune
> > it
On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall wrote:
> On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
> > I don't think that's going to help me.
> > Let me give you a scenario:
> >
> > Person A sends a mail to my queue with B and C in CC. RT
On Tue, Jul 12, 2016 at 7:02 PM, Nilesh wrote:
> On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall wrote:
>
>> On Tue, Jul 12, 2016 at 06:54:09PM +0530, Nilesh wrote:
>> > I don't think that's going to help me.
>> > Let me give you a scenario:
>> &
On Tue, 2016-07-12 at 08:40 -0500, Kenneth Marshall wrote:
> On Tue, Jul 12, 2016 at 07:06:41PM +0530, Nilesh wrote:
> >
> > On Tue, Jul 12, 2016 at 7:02 PM, Nilesh wrote:
> >
> > >
> > > On Tue, Jul 12, 2016 at 6:58 PM, Kenneth Marshall wrote:
> >
On Wed, Jul 13, 2016 at 12:03 AM, Kenneth Marshall wrote:
> On Tue, Jul 12, 2016 at 11:06:44PM +0530, Nilesh wrote:
> > ...
> > > > > Does the default RT strip that off? Because I'm not seeing in one
> recent
> > > > > duplicate created in the manne
This is great news.
Please enable URL rewriting so that people can access rt-
wiki.bestpractical.com/FOO and view the wiki page. Searching isn't not that user
friendly especially if you know the topic name.
--
Nilesh
On Thu, 2016-07-14 at 10:14 -0400, Jim Brandt wrote:
> Hello
ExternalAuth/lib/RT/Authen/ExternalAuth.pm:696)
> [28280] [Thu Jul 14 19:14:15 2016] [debug]: Password Validation Check
> Result: 0 (/opt/rt4/local/plugins/RT-Authen-
> ExternalAuth/lib/RT/Authen/ExternalAuth.pm:521)
> [28280] [Thu Jul 14 19:14:15 2016] [debug]: Autohandler called E
{
Start => '13:30',
End => '14:00'
},
{
Start => '17:00',
End => '17:15'
}
]
}
})
);
-
Now, there is a ticket which was created on 8th July with no SLA. Now I set it's
SLA on 16th July. The system assigns it a due date of 27th July. Which is
definitely not 5 working days starting 8th neither it is 5 working days starting
16th. Am I doing something wrong???
--
Nilesh
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
On Sat, 2016-07-16 at 09:17 +0530, Nilesh wrote:
> Hello all,
>
> I have some confusion regarding SLA configuration. My SLA config is like this:
>
> --
> --
> Set(%ServiceAgreements, (
>
On Sat, 2016-07-16 at 06:59 +0200, René Seindal wrote:
> You have the misspelling
> SerivceBusinessHours
> in there.
Fixed that & restarted the processes. Still same behaviour observed. Ticket with
SLA of 3 days gets assigned a due date of 5th August! :-S
-
RT 4.4 and RTIR Training Sessio
On Sat, 2016-07-16 at 10:35 +0530, Nilesh wrote:
> On Sat, 2016-07-16 at 06:59 +0200, René Seindal wrote:
> >
> > You have the misspelling
> > SerivceBusinessHours
> > in there.
> Fixed that & restarted the processes. Still same behaviour observed. Ticket
>
On Sat, Jul 16, 2016 at 11:12 PM, Nilesh wrote:
> On Sat, 2016-07-16 at 10:35 +0530, Nilesh wrote:
> > On Sat, 2016-07-16 at 06:59 +0200, René Seindal wrote:
> > >
> > > You have the misspelling
> > > SerivceBusinessHours
> > > in there.
> &g
using the revised perlbrew directory,
> and a 'make install' (Backed up the original directory. Copied over
> the old RT_SiteConfig.pm over to the new install directory. Checked
> permissions: root:www-data.
> 9. Problem is that I am still get the same errors
I was asking about the Perl errors. What do you see on the console or in RT's
logs (enable debug logging in RT_SiteConfig) when you run rt-server.fcgi
directly?
--
Nilesh
On Thu, 2016-09-08 at 13:57 -0400, Pavneet Arora wrote:
> Observed behaviour is that the browser request times out.
&
to a separate file.
Turn on the stack trace logging too so you can see where it's breaking.
--
Nilesh
On 08-Sep-2016 11:58 PM, "Pavneet Arora" wrote:
> Simple question. I have tried modifying RT_SiteConfig with the
> following options individually, but don't see anyt
It seems the configuration you've done is being ignored? This shouldn't
happen.
Are you sure Apache has access to the directory of rt installation
completely since you seem to run it from /home?
--
Nilesh
On 09-Sep-2016 1:15 AM, "Pavneet Arora" wrote:
> Actually logging
ut this, and I’m not an expert on
> postgresql, but guess that this could have something to do with RT:s
> “($UseSQLForACLChecks, 1);” or modperl via Apache or simply some index in
> postgres?
>
> Appreciate any feedback :-)
>
> Regards, Joel
>
> -
> RT 4.4 and R
FROM Users main CROSS JOIN AC...
>
> I have looked for more queries that takes time and its always this query
> that generates the slow behavior, but seemingly the query itself seems fine
> "users" exists in db, but then again obviously postgres has issues with
> something here
Hello,
I came across this page:
https://rt-wiki.bestpractical.com/wiki/CustomizingWithOverlays
Can I put my Overlay files in local/lib? Do I have to maintain the same
directory structure?
Let's say I have to customize RT::Action::SendEmail, so my Overlay should
be in local/lib/RT/Action/SendEmail
On 03-Oct-2016 9:17 AM, "Alex Vandiver" wrote:
>
> On Mon, 3 Oct 2016 08:58:25 +0530
> Nilesh wrote:
> > Can I put my Overlay files in local/lib?
>
> Yup; that's what's generally suggested.
>
> > Do I have to maintain the same directory structur
You can write a simple scrip with a pre commit action to change the
TicketObj status. See the api docs.
--
Nilesh
On 04-Oct-2016 5:22 PM, "David Schmidt" wrote:
> Hello list,
>
> I would like to set a tickets status to "resolved" on reply. The wiki
> mentions a
you need to get into the
code to see what's going on.
--
Nilesh
On 05-Oct-2016 6:28 PM, "David Schmidt" wrote:
> Hello Nilesh and thank you for your reply.
>
> Your advice would have been helpful if I hadnt looked for documentation
> before. Which I did.
> I am
RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
> * Los Angeles - Q1 2017
Message attachment means the content of the transaction is attached in the
mail you get.
--
Nilesh
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
27;t parsed by
RT, so a custom code is needed for that.
I got it from someone on this list and have implemented as a local
customization.
--
Nilesh
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - Q1 2017
I don't think Re matters. As long as subject tag is intact it should get
parsed correctly.
--
Nilesh
On 31-Oct-2016 7:35 PM, "Alex Hall" wrote:
> I looked more closely at the difference. Outlook is stripping off the "Re:
> " part of the message subject in the re
. https://gist.github.com/nileshgr/637cdacd1aa7710343aed
e20cabb66a6
Just save that file in local/lib/RT/Interface/Email_Local.pm and restart RT.
--
Nilesh
On Mon, 2016-10-31 at 19:36 +0530, Nilesh wrote:
> I don't think Re matters. As long as subject tag is intact it should get
Looks like I typed something wrong and that link leads to a 404.
The correct link is:
https://gist.github.com/nileshgr/637cdacd1aa7710343aede20cabb66a6
On Mon, Oct 31, 2016 at 7:46 PM, Nilesh wrote:
> You should inspect the headers in both cases. If they contain in-reply-to,
> you
ality.
--
Nilesh
On 31-Oct-2016 9:45 PM, "Matt Zagrabelny" wrote:
> Hi Alex,
>
> On Mon, Oct 31, 2016 at 11:09 AM, Alex Hall wrote:
> > Hey list,
> > How would I override /opt/rt4/lib/RT/Interface/Email.pm?
>
> Overlays.
>
> https://docs.bestpractical
Please share the code? I think you may be missing a chomp after fetching
your subject header in your variable. This took a good amount of my time
debugging why my thing wasn't working.
--
Nilesh
On 01-Nov-2016 10:20 PM, "Alex Hall" wrote:
> Hey list,
> I've been messi
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