[rt-users] Full-Text Search: RT-4.2.11 MySQL 5.6.25 vs MariaDB 10.0.19+Sphinx

can be done at any time even while RT is being used? Oh, I do intend to DontSearchFileATtachments = true, although we might try it undef for a while, and see. Thank you, PH == Paul Hirose

[rt-users] Plack::Handler::Starlet wont install because of change in Plack baybridge.jpg

all other tests are valid), or back down to Plack-1.0034, or you can temporarily change out the baybridge.jpg file in Plack-1.0036 with the one provided in Plack-1.0034. At least these options worked for me, there may be a better/more official way to handle this. Thank you, PH == Paul Hirose

[rt-users] Delete mail-loop tickets RT3.8, rt-shredder limits

to use the appropriate tool than manually manipulate the database. Thank you, PH == Paul Hirose

Re: [rt-users] Creating tickets from mails without usercreation

is best. Then delete unprivilged users that have no tickets associated with them. PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin

[rt-users] No Ticket Specified?

this No ticket specified error happens again. Random searches through the list date back to RT 2.x but nothing specific I can really try and track down and/or debug. Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer

[rt-users] Copy ticket from one RT system to another

to it. If anyone has an even easier method, I'd greatly appreciate a tip there too. Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181

[rt-users] Show Full Headers per msg vs for entire ticket?

are very short :) I thought I'd throw this out there, both as a request for a simple alteration to existing RT and a possible Feature Request for future RT. PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto

Re: [rt-users] Minimal Apache2 for RT? (fwd)

, and MasonEnableAutoflush true directives worked well for us. We were using a recent build of DBIx::SearchBuilder and HTML::Mason, but if your system isn't, I'd highly recommend updating those two modules if possible. Paul Hirose wrote: In short, is there a list of the absolute minimum modules required

[rt-users] RT 3.8.2 - 3.8.3 Update/Changes

, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin Davis, CA 95616-8770 : Fax (530) 752-4465 : rec.pets.cat.anecdotes

[rt-users] Minimal Apache2 for RT?

I need alias. I'm not sure about cgi, I don't think it uses the cgi stuff. I don't know exactly what form of auth it uses, but I don't think it's any of the auth-dbm or auth-digest, etc. As always, I'm just trying yet again to streamline my RT operation and experience. Thank you, PH Paul

[rt-users] Creating Index(es) for RT and other optimizations

' AND ( main. Status = 'new' OR main.Status = 'open' ) AND ( ( main.Queue = '3' OR main.Queue = '4' OR main.Queue = '5' OR main.Queue = '6' OR main.Queue = '7' ) ) ) AND (main.EffectiveId = main.id) ORDER BY main.Due DESC; -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr

[rt-users] What happens to incoming email if apache/mysql is down?

don't see an obvious return value to pass back to sendmail that says delivery failed and to queue it up to try again. Is there a way to lessen the impact of httpd being down, or if httpd is up but mysqld is down? PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034

[rt-users] mysqltuner: temp tables table cache hit rate?

, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover

[rt-users] List tickets I ever transacted on?

couldn't use that. I could Bookmark every ticket I work on (at least those that I don't own.) But I'm not sure that's the best way to go about it either. Ideas welcome, Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife

[rt-users] That principal is already a Requestor for this ticket (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2573)

a Requestor and therefore shouldn't or doesn't need to be in whatever other role the Support staff person tried to set the Requestor's user to? PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One

Re: [rt-users] 382 Shredder deleting tickets and attachments?

, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 www.altran.es -Mensaje original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] En nombre de Paul Hirose Enviado el: jueves, 26 de febrero de 2009 21:41

[rt-users] 382 Shredder deleting tickets and attachments?

If I use the built-in shredder to delete a ticket from the MySQL database, should it delete any attachments that were associated with that ticket? Or must I delete attachments separately? Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic

[rt-users] Everyone rights Create/Reply Tickets for multi-queue setup

the manager on duty can handle the tix. This is RT382, with MySQL5067, Apache 2211 and ModPerl204. Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181

Re: [rt-users] queue tag moved from left of subject to right of subject?

where that goes. Does that also go into RT_SiteConfig.pm? Or do these changes occur in the local/lib/RT/Interface/Email_Local.pm which is referenced at codepad: http://codepad.org/pSthWrxD? Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034

[rt-users] Recommend Indexes and other hints, tips on running smooth RT?

:) PH Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin Davis, CA 95616-8770 : Fax (530) 752-4465 : rec.pets.cat.anecdotes

[rt-users] Optimize system specifically for RT

In short, tips/hints on creating and maintaining a system optimized solely for RT? In more detail, Gateway E4100 desktop with Pentium4/2.8GHz w/Hyperthreading enabled, 4x256MB DDR-266, 80GB drive. OpenBSD 4.4-Stable, with BSD.MP Generic kernel. RT-3.8.2, MySQL-5.0.67, Apache-2.2.11,

[rt-users] Safari RSS with RT 3.8.2

on Safari side or on RT side?) Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin Davis, CA 95616-8770 : Fax (530

[rt-users] RSS feed from within CAS protected (WebExternalAuth=1) RT website

be greatly appreciated as well. RT-3.8.2 on OpenBSD-4.4 using Apache-2.2.11 with ModPerl-2.0.4, MySQL-5.0.67, OpenSSL 0.98i, and mod_auth_cas-1.0.8. Aside from the RSS bit (and only when my CAS expires/timeouts), it's working fine :) Thank you, PH - Paul Hirose : pthir...@ucdavis.edu : Sysadm

[rt-users] RTFM make test fails: requires 3.8 to run tests

a typical make test works. :) PH -- Paul Hirose : [EMAIL PROTECTED] : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin Davis, CA 95616-8770 : Fax (530) 752-4465

Re: [rt-users] Per User/Queue Copy of All Ticket Transactions (fwd)

in the interface for a person to set himself up as a Watch/WatchAsADminCc the entire queue. I can set a user up for that via SuperUser (as mentioned above.) But what are the steps for a user to do this for himself? Thank you, PH -- Paul Hirose : [EMAIL PROTECTED] : Sysadm Motto: rm -fr

[rt-users] Per User/Queue Copy of All Ticket Transactions

ticket or Hey, something happened to a ticket/queue attention-getting, they prefer via email. The support staff who prefer to have RT's homepage up and have it auto-refresh, are of course fine :) Thank you, PH Paul Hirose : [EMAIL PROTECTED] : Sysadm Motto: rm -fr /MyLife 1034 Academic

[rt-users] Recursive Group Rights?

to. So I thought by doing the above, I wouldn't have to manually edit every queue to give CSG rights, if I just stuck CSG inside each department's group (which already has the rights needed.) Thank you, PH -- Paul Hirose : [EMAIL PROTECTED] : Sysadm Motto: rm -fr /MyLife 1034 Academic

Re: [rt-users] Upgrade to 3.8.1 Out of Memory Errors

://rtbook.bestpractical.com Paul Hirose : [EMAIL PROTECTED] : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin Davis, CA 95616-8770 : Fax (530) 752-4465 : rec.pets.cat.anecdotes

[rt-users] Multipe rtname or branded queue with single RT instance?

Physics... and English... in the Subject heading. Tips, advice, warnings, etc welcome. Thank you, PH -- Paul Hirose : [EMAIL PROTECTED] : Sysadm Motto: rm -fr /MyLife ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http