[rt-users] Full-Text Search: RT-4.2.11 MySQL 5.6.25 vs MariaDB 10.0.19+Sphinx

er rt --rotate can be done at any time even while RT is being used? Oh, I do intend to "DontSearchFileATtachments = true", although we might try it undef for a while, and see. Thank you, PH == Paul Hirose

[rt-users] Plack::Handler::Starlet wont install because of change in Plack baybridge.jpg

nyway (assuming all other tests are valid), or back down to Plack-1.0034, or you can temporarily change out the baybridge.jpg file in Plack-1.0036 with the one provided in Plack-1.0034. At least these options worked for me, there may be a better/more official way to handle this. Thank you, PH == Paul Hirose

[rt-users] Delete mail-loop tickets RT3.8, rt-shredder limits

(the ;limit,2 might not be needed.) I'd much prefer to use the appropriate tool than manually manipulate the database. Thank you, PH == Paul Hirose

Re: [rt-users] Creating tickets from mails without usercreation

ets worked on.) > If no, any hints on where/how to implement it? I think manually deleting the ticket out of the system if it's a bad ticket, or moving it to the real queue if it's a good ticket is best. Then delete unprivilged users that have no tickets associated with them. PH

[rt-users] No Ticket Specified?

set it to, and what to look for in the logs when this No ticket specified error happens again. Random searches through the list date back to RT 2.x but nothing specific I can really try and track down and/or debug. Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto

[rt-users] Copy ticket from one RT system to another

I tried rt create -t ticket via the CLI but realized it might be difficult to pass the body of the message to it. If anyone has an even easier method, I'd greatly appreciate a tip there too. Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 103

[rt-users] Show Full Headers per msg vs for entire ticket?

y many transactions. The vast majority of my tickets are very short :) I thought I'd throw this out there, both as a request for a "simple" alteration to existing RT and a possible Feature Request for future RT. PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr

[rt-users] MaxAttachmentSize, DropLongAttachments per Attachment or Transaction?

chments or just two? If RT doesn't drop them all, how does it determine which attachment(s) to keep? Is it just added up in size in the order the attachments were attached to the email? Or does RT try a best-fit method to try and keep as many attachments as it can? PH -- Paul Hirose

[rt-users] RT 3.8.2 -> 3.8.3 Update/Changes

elog, I just wanted to highlight the important (imho to me) ones :) Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin Dav

Re: [rt-users] Minimal Apache2 for RT? (fwd)

rmanceTuning work really well. Especially, the MasonStaticSource true, and MasonEnableAutoflush true directives worked well for us. We were using a recent build of DBIx::SearchBuilder and HTML::Mason, but if your system isn't, I'd highly recommend updating those two modules if possible. Paul

[rt-users] Minimal Apache2 for RT?

m just trying yet again to streamline my RT operation and experience. Thank you, PH Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot,

[rt-users] Creating Index(es) for RT and other optimizations

id) ORDER BY main.Due DESC; SELECT main.* FROM Tickets main WHERE (main.Status != 'deleted') AND ( ( main.Owner = '6' OR main.Owner = '220' ) AND main.Type = 'reminder' AND ( main. Status = 'new' OR main.Status = 'open' ) AND ( ( main.Q

[rt-users] What happens to incoming email if apache/mysql is down?

as I don't see an obvious return value to pass back to sendmail that says delivery failed and to queue it up to try again. Is there a way to lessen the impact of httpd being down, or if httpd is up but mysqld is down? PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /M

[rt-users] mysqltuner: temp tables & table cache hit rate?

ed to RT. Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestprac

[rt-users] List tickets I ever transacted on?

UB person any more. So I couldn't use that. I could Bookmark every ticket I work on (at least those that I don't own.) But I'm not sure that's the best way to go about it either. Ideas welcome, Thank you, PH -- Paul Hirose : pthir.

[rt-users] That principal is already a Requestor for this ticket (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:2573)

ady a Requestor and therefore shouldn't or doesn't need to be in whatever other role the Support staff person tried to set the Requestor's user to? PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup

Re: [rt-users] 382 Shredder deleting tickets and attachments?

___ > Altran > ParqueEmpresarial Las Mercedes, Edificio 1 > C/ Campezo, 1. 28022 Madrid > Tel : + 34 91 744 46 00 > Fax: + 34 91 415 24 57 > www.altran.es > > -Mensaje original- > De: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestp

[rt-users] 382 Shredder deleting tickets and attachments?

If I use the built-in shredder to delete a ticket from the MySQL database, should it delete any attachments that were associated with that ticket? Or must I delete attachments separately? Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic

Re: [rt-users] queue tag moved from left of subject to right of subject?

m jpierce shows "...the other half..." and I'm not sure where that goes. Does that also go into RT_SiteConfig.pm? Or do these changes occur in the local/lib/RT/Interface/Email_Local.pm which is referenced at codepad: http://codepad.org/pSthWrxD? Thank you, PH -- Paul Hirose

[rt-users] Everyone rights Create/Reply Tickets for multi-queue setup

gers@ queue, so the manager on duty can handle the tix. This is RT382, with MySQL5067, Apache 2211 and ModPerl204. Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : V

[rt-users] Recommend Indexes and other hints, tips on running smooth RT?

rt Apache daily around 2am. May as well :) PH Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 : Robot, n.: Univ. Admin Davis, CA 95616-8770 : Fax

[rt-users] Safari RSS with RT 3.8.2

Firefox? If so, has anyone managed a work-around (either on Safari side or on RT side?) Thank you, PH -- Paul Hirose : pthir...@ucdavis.edu : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voice (530) 752-7181 :

[rt-users] Optimize system specifically for RT

In short, tips/hints on creating and maintaining a system optimized solely for RT? In more detail, Gateway E4100 desktop with Pentium4/2.8GHz w/Hyperthreading enabled, 4x256MB DDR-266, 80GB drive. OpenBSD 4.4-Stable, with BSD.MP Generic kernel. RT-3.8.2, MySQL-5.0.67, Apache-2.2.11, Mod_Perl-

[rt-users] RSS feed from within CAS protected (WebExternalAuth=1) RT website

rwise, if there is an easier/better way to do it, a note on that would be greatly appreciated as well. RT-3.8.2 on OpenBSD-4.4 using Apache-2.2.11 with ModPerl-2.0.4, MySQL-5.0.67, OpenSSL 0.98i, and mod_auth_cas-1.0.8. Aside from the RSS bit (and only when my CAS expires/timeouts), it's wor

[rt-users] RTFM make test fails: requires 3.8 to run tests

At least nothing obvious jumped out at me :) I just like to always make sure a typical "make test" works. :) PH -- Paul Hirose : [EMAIL PROTECTED] : Sysadm Motto: rm -fr /MyLife 1034 Academic Surge : Programmer/Analyst : Backup Motto : rm -fr / One Shields Avenue : Voic

Re: [rt-users] Per User/Queue Copy of All Ticket Transactions (fwd)

;t found a way in the interface for a person to set himself up as a Watch/WatchAsADminCc the entire queue. I can set a user up for that via SuperUser (as mentioned above.) But what are the steps for a user to do this for himself? Thank you, PH -- Paul Hirose : [EMAIL PROTECTED] : Sy

[rt-users] Per User/Queue Copy of All Ticket Transactions

But that initial "Hey, there's a new ticket" or "Hey, something happened to a ticket/queue" attention-getting, they prefer via email. The support staff who prefer to have RT's homepage up and have it auto-refresh, are of course fine :) Thank you, PH Paul Hirose

[rt-users] Recursive Group Rights?

G member shouldn't have access to. So I thought by doing the above, I wouldn't have to manually edit every queue to give CSG rights, if I just stuck CSG inside each department's group (which already has the rights needed.) Thank you, PH -- Paul Hirose : [EMAIL PROTECTED]

Re: [rt-users] Upgrade to 3.8.1 Out of Memory Errors

IT Manager > > > Creators of Miessence, MiVitality and MiEnviron > > > > > > Phone: +61 (7) 5582 7020 > > > Fax: +61 (7) 5539 6719 > > > USA Fax 1800 840 0827 > > > Email : david.hobley[at]mionegroup.com > > > Website: www.mionegroup.com > >

[rt-users] Multipe rtname or branded queue with single RT instance?

l be ok. The ticket number is still unique. And upon receiving the email, RT would still match against both Physics... and English... in the Subject heading. Tips, advice, warnings, etc welcome. Thank you, PH -- Paul Hirose : [EMAIL PROTECTED] : Sysadm Motto: rm -fr /MyLife ___