Re: [rt-users] installing rt on debian

#x27;d suggest, just my 2 cents. :-) *Paul O'Rorke* Tracker Software Products p...@tracker-software.com <mailto:paul.oro...@tracker-software.com> PLEASE NOTE : - If you are sending files for us to look at or assist with these mus

Re: [rt-users] RT-4.2.0 on Ubuntu 9.10

I concur with Kendric, I have run RT on Ubuntu since 8.04. I recently upgraded from 3.4.8 to 4.0.17 and found it much easier to install it from sources on 12.04 than use the repositories. I would suggest a clean 12.04 and install from source. Just my 2 cents... *Paul O'Rorke* Tr

Re: [rt-users] Migration Prep

A little more information. If I run through the setup screens that are presented because RT thinks there is no initialised database I get my new RT with the theme and logo etc but it flips between that and again going to the login screen. Of course this overwrites my RT_SiteConfig.pm but I'm

Re: [rt-users] Migration Prep

7;--basedir' option is always ignored It almost looks like RT is trying to connect before MySQL is loaded. Also - I find that the connection intermittently works then fails. One minute I'm looking at my new RT tickets then on a page refresh I am back to the RT setup screen because i

Re: [rt-users] Migration Prep

ul.oro...@tracker-software.com> On 8/8/2013 9:52 PM, Paul O'Rorke wrote: Thanks for all the support. I have a shiny new 4.0.17 ticking away nicely. Very happy. *Paul O’Rorke* Tracker Software Products p...@tracker-software.com <mailto:paul.oro...@tracker-software.com>

Re: [rt-users] Migration Prep

Thanks for all the support. I have a shiny new 4.0.17 ticking away nicely. Very happy. *Paul O’Rorke* Tracker Software Products p...@tracker-software.com

Re: [rt-users] Migration Prep

Just a heads up that running the make upgrade-database on an upgrade from 3.8.4 to 4.0.17 worked flawlessly once I successfully restored the DB from mysqldump. Thanks for the help and more importantly thanks for fixing that script. :-) *Paul O’Rorke* Tracker Software Products p...@tracker-sof

Re: [rt-users] Migration Prep

Thanks again Kevin, OK - I'll roll back and run the upgrade again from 3.8.4. Do you have logs of the upgrade? How do I enable/check logging for that? *Paul O'Rorke* Tracker Software Products p...@tracker-software.com <mailto:paul.oro...@tracker-software.com> On 8/2/201

Re: [rt-users] Migration Prep

then? Paul O'Rorke On 07/31/2013 11:59 AM, Kevin Falcone wrote: On Wed, Jul 31, 2013 at 10:24:29AM -0700, Paul O'Rorke wrote: Password: !sha512!8MzDJesb8kr4UHIA!784B/mzwvLcUEEa `Password` varbinary(40) DEFAULT NULL, These are 3.8 versions of that table, n

Re: [rt-users] Migration Prep

-------+ 1 row in set (0.01 sec) Does that suggest anything? Regards Paul O'R

Re: [rt-users] Migration Prep

ve not to help understand this? Regards Paul O'Rorke Tracker Software Products Canada Limited p...@tracker-software.com <mailto:p...@tracker-software.com> tracker-software.com <http://tracker-software.com> On 07/30/2013 03:17 PM, Paul O'Rorke wrote: Thanks for that Kevin,

Re: [rt-users] Migration Prep

e on the home stretch - if only I can sort these passwords out. Is there another related script I missed perhaps? Sincerely Paul O'Rorke Tracker Software Products Canada Limited p...@tracker-software.com <mailto:p...@tracker-software.com> tracker-software.com <http://tracke

Re: [rt-users] Migration Prep

working... *Paul O'Rorke* Tracker Software Products p...@tracker-software.com <mailto:paul.oro...@tracker-software.com> On 7/29/2013 2:30 PM, Paul O'Rorke wrote: Thanks Kevin, I'm going through that right now. I must admit I'm a little confused by the whole LifeCycle

Re: [rt-users] Migration Prep

ndividual upgrades in each of the README files for the various updates or does *make upgrade-database* effectively do the same? Thanks *Paul O'Rorke* Tracker Software Products p...@tracker-software.com <mailto:paul.oro...@tracker-software.com> On 7/26/2013 5:53 AM, Kevin Falcone wro

Re: [rt-users] Migration Prep

ent fields in my database than what 4.0.18 expects. Anyway - installing 4.0.14 on my new server now and will get back I'm sure if I run into any troubles... regards *Paul O'Rorke* Tracker Software Products p...@tracker-software.com <mailto:paul.oro...@tracker-software.com> O

[rt-users] Migration Prep

to migrate my data or should it be and 'upgrade' even though it's new? I apologise if this is a dumb question or if it's covered somewhere in the docs - the whole task of upgrading from 3.8.4 has been overwhelming and I've been avoiding it. -- *Paul O'Rorke* Tra

Re: [rt-users] Installing RT 4.0.5 on Ubuntu 10.04

I've exactly this scenario and have for months been trying to find the time to do pretty much exactly this. I'm on 6.8.4 and was going to move to 4.0.4. Now it's 4.0.5 and I'm still running 3.8.4 because everything has to be done in 'one fell swoop'. I did manage to get the data migrated int

Re: [rt-users] Upgrade to 4.01 MySQL questoin

aaah - well then that's what I must do. Thanks for the help. I'll let you know how that goes. regards On Tue, Aug 9, 2011 at 5:14 PM, Kevin Falcone wrote: > On Tue, Aug 09, 2011 at 02:56:52PM -0700, Paul O'Rorke wrote: > >no - actually I'm not. I g

Re: [rt-users] Upgrade to 4.01 MySQL questoin

o On Tue, Aug 9, 2011 at 2:16 PM, Kevin Falcone wrote: > On Tue, Aug 09, 2011 at 12:27:03PM -0700, Paul O'Rorke wrote: > >[Tue Aug 9 02:42:25 2011] [warning]: DBD::mysql::st execute failed: > Unknown column > >'main.DelegatedBy' in 'where clause' at &

Re: [rt-users] Upgrade to 4.01 MySQL questoin

t DROP 'DelegatedBy'; check that column/key exists at /opt/rt4/sbin/../lib/RT/Handle.pm line 517. (/opt/rt4/sbin/../lib/RT.pm:340) DBD::mysql::st execute failed: Can't DROP 'DelegatedBy'; check that column/key exists at /opt/rt4/sbin/../lib/RT/Handle.pm line 517. The complete outpu

[rt-users] Upgrade to 4.01 MySQL questoin

s and that there is a script I need to run to fix this but I cannot for the life of me find this again. Am I on the right track and what can I tell you to help figure out what I missed? Please and thanks. Paul O'Rorke 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] Upgrade or migrate 3.8.4 to 4.0?

that's embarrasing... sorry... On Wed, Jul 6, 2011 at 3:25 PM, Kevin Falcone wrote: > On Wed, Jul 06, 2011 at 03:20:28PM -0700, Paul O'Rorke wrote: > >Hi, > > > >I've been following along with user's experience in moving to RT4. In > order to

[rt-users] Upgrade or migrate 3.8.4 to 4.0?

Hi, I've been following along with user's experience in moving to RT4. In order to see if I wanted to upgrade my RT3.8.4 I've been using at my work place for the last 2 years I installed a fresh virtual machine with a vanilla RT4 install. I like it and would like to use it for production. I wou

[rt-users] Upgrade or migrate to RT4?

Hi, I've been following along with user's experience in moving to RT4. In order to see if I wanted to upgrade my RT3.8.4 I've been using at my work place for the last 2 years I installed a fresh virtual machine with a vanilla RT4 install. I like it and would like to use it for production. I wou

Re: [rt-users] Users Handbook

>> 4: Support - 23 - >> >> Appendix A: Glossary of Terms. - 24 - >> >> Appendix B: Rights and Privileges - 25 - >> >> I also have a System Admin Guide but I'm sure you aren't interested in >> that. Let me know. >> >> Kenn >> LBNL >> >> On Mon, Apr 18, 2011 at 2:22 PM, Yan Seiner mailto:y...@seiner.com>> wrote: >> >> Is there a Users Handbook available? I will be deploying RT as a pilot >> project and would like to have some materials for the users to refer to. >> >> --Yan >> >> >> -- >> If you have eight hours to chop down a tree >> spend six sharpening your axe. >> --Abraham Lincoln >> >> >> >> >> >> > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu <http://pgp.mit.edu> A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? -- Paul O'Rorke p...@paulororke.net <mailto:p...@paulororke.net> home.: (250) 483 1456 cell.: (250) 732 7022

Re: [rt-users] Stripping copied parts of email before saving as comment or reply

arch.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm> but that is a whole can of worms and I don't know Perl... Does anyone have any suggestions where to start? <http://search.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm> Paul O'Rorke p...@paulororke.net <mail

Re: [rt-users] User Manual PDF

Let me know if you need any tools to achieve this. I use RT for customer support in our company that produces PDF creation/manipulation/markup/editing tools and might be able to help out. regards On 15/09/2010 4:18 AM, Robert Gabriel wrote: Hello all, I've started something but it's slow g

Re: [rt-users] RT Mobile for iPhone

another vote for it on Android... :-) On 24/06/2010 3:15 PM, Paul wrote: Same here. Paul On 06/24/2010 03:03 PM, Ariel Saia wrote: I would love to see an Android version :) Ariel -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.

Re: [rt-users] create Requester without an email

I should qualify this: I can create users without an email if I manually go and add a user. What I want to be able to do is add a user name in the Requester field when creating tickets and have that user created as it would were it an email address. Possible? Paul O'

[rt-users] create Requester without an email

s an email a requirement for a Requester? -- Paul O'Rorke p...@paulororke.net <mailto:p...@paulororke.net> paulororke.net <http://paulororke.net> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] display date format for all users as set in preferences

life of me see what it might be. Have I missed something obvious here? RT 3.8.4 Ubuntu Server 8.04 LTS MySQL database -- Paul O'Rorke p...@paulororke.net <mailto:p...@paulororke.net> paulororke.net <http://paulororke.net> Discover RT's hidden secre