my 2 cents. :-)
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
PLEASE NOTE : - If you are sending files for us to look at or assist with
these must ALWAYS be wrapped in either
I concur with Kendric,
I have run RT on Ubuntu since 8.04. I recently upgraded from 3.4.8 to
4.0.17 and found it much easier to install it from sources on 12.04 than
use the repositories.
I would suggest a clean 12.04 and install from source.
Just my 2 cents...
*Paul O'Rorke*
Tracker
, Paul O'Rorke wrote:
Thanks for all the support. I have a shiny new 4.0.17 ticking away
nicely. Very happy.
*Paul O’Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
tickets then on a page refresh I am back
to the RT setup screen because it thinks there is no database configured.
I'm at a loss here and really need to get this new install stable. Any
help is appreciated.
Paul O'Rorke
Tracker Software Products Canada Limited
On 08/09/2013 12:54 AM, Paul
A little more information.
If I run through the setup screens that are presented because RT thinks
there is no initialised database I get my new RT with the theme and logo
etc but it flips between that and again going to the login screen. Of
course this overwrites my RT_SiteConfig.pm but I'm
Just a heads up that running the make upgrade-database on an upgrade
from 3.8.4 to 4.0.17 worked flawlessly once I successfully restored the
DB from mysqldump.
Thanks for the help and more importantly thanks for fixing that script.
:-)
*Paul O’Rorke*
Tracker Software Products
Thanks for all the support. I have a shiny new 4.0.17 ticking away
nicely. Very happy.
*Paul O’Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
Thanks again Kevin,
OK - I'll roll back and run the upgrade again from 3.8.4.
Do you have logs of the upgrade?
How do I enable/check logging for that?
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 8/2/2013 7:48 AM, Kevin
understand this?
Regards
Paul O'Rorke
Tracker Software Products Canada Limited
p...@tracker-software.com mailto:p...@tracker-software.com
tracker-software.com http://tracker-software.com
On 07/30/2013 03:17 PM, Paul O'Rorke wrote:
Thanks for that Kevin,
not the first time - a silly little mistake
sec)
Does that suggest anything?
Regards
Paul O'Rorke
Tracker Software Products Canada Limited
p...@tracker-software.com mailto:p...@tracker-software.com
tracker
then?
Paul O'Rorke
On 07/31/2013 11:59 AM, Kevin Falcone wrote:
On Wed, Jul 31, 2013 at 10:24:29AM -0700, Paul O'Rorke wrote:
Password: !sha512!8MzDJesb8kr4UHIA!784B/mzwvLcUEEa
`Password` varbinary(40) DEFAULT NULL,
These are 3.8 versions of that table, not 4.0 versions
these passwords out. Is
there another related script I missed perhaps?
Sincerely
Paul O'Rorke
Tracker Software Products Canada Limited
p...@tracker-software.com mailto:p...@tracker-software.com
tracker-software.com http://tracker-software.com
Tel: +1 (250) 324 1621
Fax: +1 (250) 324 1623
files for
the various updates or does *make upgrade-database* effectively do the same?
Thanks
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 7/26/2013 5:53 AM, Kevin Falcone wrote:
On Thu, Jul 25, 2013 at 01:47:07PM -0700, Paul
in there are
working...
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 7/29/2013 2:30 PM, Paul O'Rorke wrote:
Thanks Kevin,
I'm going through that right now. I must admit I'm a little confused
by the whole LifeCycle thing. I'm going through
http
in
my database than what 4.0.18 expects. Anyway - installing 4.0.14 on my
new server now and will get back I'm sure if I run into any troubles...
regards
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro...@tracker-software.com
On 7/25/2013 9:32 AM, Kevin
it be and 'upgrade' even though
it's new?
I apologise if this is a dumb question or if it's covered somewhere in
the docs - the whole task of upgrading from 3.8.4 has been overwhelming
and I've been avoiding it.
--
*Paul O'Rorke*
Tracker Software Products
p...@tracker-software.com mailto:paul.oro
I've exactly this scenario and have for months been trying to find the
time to do pretty much exactly this.
I'm on 6.8.4 and was going to move to 4.0.4. Now it's 4.0.5 and I'm
still running 3.8.4 because everything has to be done in 'one fell
swoop'. I did manage to get the data migrated
aaah - well then that's what I must do. Thanks for the help. I'll let you
know how that goes.
regards
On Tue, Aug 9, 2011 at 5:14 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Aug 09, 2011 at 02:56:52PM -0700, Paul O'Rorke wrote:
no - actually I'm not. I guess I have
://www.paulororke.net/files/rt-setup-database.txt
I see 2 critical errors, need I address the warnings first? I'm not sure
where to go with tis now...
thanks
Paul
On Mon, Aug 8, 2011 at 3:26 PM, Kevin Falcone falc...@bestpractical.com
wrote:
On Mon, Aug 08, 2011 at 03:05:53PM -0700, Paul O'Rorke wrote
Falcone falc...@bestpractical.comwrote:
On Tue, Aug 09, 2011 at 12:27:03PM -0700, Paul O'Rorke wrote:
[Tue Aug 9 02:42:25 2011] [warning]: DBD::mysql::st execute failed:
Unknown column
'main.DelegatedBy' in 'where clause' at
This implies that you have a partially upgraded database, since
to fix this but I cannot for the
life of me find this again.
Am I on the right track and what can I tell you to help figure out what I
missed?
Please and thanks.
Paul O'Rorke
2011 Training: http://bestpractical.com/services/training.html
Hi,
I've been following along with user's experience in moving to RT4. In order
to see if I wanted to upgrade my RT3.8.4 I've been using at my work place
for the last 2 years I installed a fresh virtual machine with a vanilla RT4
install. I like it and would like to use it for production.
I
that's embarrasing... sorry...
On Wed, Jul 6, 2011 at 3:25 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Wed, Jul 06, 2011 at 03:20:28PM -0700, Paul O'Rorke wrote:
Hi,
I've been following along with user's experience in moving to RT4. In
order to see if I wanted
Hi,
I've been following along with user's experience in moving to RT4. In order
to see if I wanted to upgrade my RT3.8.4 I've been using at my work place
for the last 2 years I installed a fresh virtual machine with a vanilla RT4
install. I like it and would like to use it for production.
I
: Why is top-posting such a bad thing?
--
Paul O'Rorke
p...@paulororke.net mailto:p...@paulororke.net
home.: (250) 483 1456
cell.: (250) 732 7022
/MIME-tools-5.501/lib/MIME/Parser.pm
but that is a whole can of worms and I don't know Perl...
Does anyone have any suggestions where to start?
http://search.cpan.org/%7Edskoll/MIME-tools-5.501/lib/MIME/Parser.pm
Paul O'Rorke
p...@paulororke.net mailto:p...@paulororke.net
home.: (250) 483 1456
Let me know if you need any tools to achieve this. I use RT for
customer support in our company that produces PDF
creation/manipulation/markup/editing tools and might be able to help out.
regards
On 15/09/2010 4:18 AM, Robert Gabriel wrote:
Hello all,
I've started something but it's slow
another vote for it on Android... :-)
On 24/06/2010 3:15 PM, Paul wrote:
Same here.
Paul
On 06/24/2010 03:03 PM, Ariel Saia wrote:
I would love to see an Android version :)
Ariel
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
a requirement for a
Requester?
--
Paul O'Rorke
p...@paulororke.net mailto:p...@paulororke.net
paulororke.net http://paulororke.net
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
I should qualify this: I can create users without an email if I
manually go and add a user. What I want to be able to do is add a user
name in the Requester field when creating tickets and have that user
created as it would were it an email address.
Possible?
Paul O'Rorke
be.
Have I missed something obvious here?
RT 3.8.4
Ubuntu Server 8.04 LTS
MySQL database
--
Paul O'Rorke
p...@paulororke.net mailto:p...@paulororke.net
paulororke.net http://paulororke.net
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy
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