Hi,
Please help me in exporting ticket communication history to data file
(.csv or .txt file).
Thanks,
Prasad
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Prasad
Deshpande
Sent: Friday, January 11, 2008 09:04
To: rt-users@lists.bestpractical.com
of the ticket).
If somebody knows how to capture the ticket history then please let me
know.
Thanks in Advance
Regards,
Regards,
Prasad Deshpande
IT Department
Phone: +91 20 27407157
Ext: 7157
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This message,including any attachments contains confidential and privileged
information
Hi,
I have added few custom fields in the queue. (RT 3.2.3).
But these custom fields I want to rearrange so that it becomes more user
friendly. Is there any way by which I can do this?
Thanks in advance.
Prasad Deshpande
Sr. Officer IT
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or solution for above
mentioned problem, please let me know the same.
Thanks,
Prasad Deshpande
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the tickets in a
queue with access to select the custom fields.
I have tried by deselecting Let this user be
granted rights option, but with this custom fields are not available to
the users while creating the tickets.
Any suggestion on this is highly appreciable.
Thanks,
Prasad Deshpande
know the same.
Thanks in advance.
Regards,
Prasad Deshpande
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-Custom Fields-your custom Field-Group Rights)
But the said option is not visible in my RT.
Does any one have any solution for this?
Thanks in advance.
Prasad Deshpande
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once
the tickets are generated through email interface.
Thanks in advance.
Regards,
Prasad Deshpande
Sr. Office IT
Bajaj Finance
Pune - India
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getting below mentioned error log in Apache Server (../logs/error_log)
:Condition::moveticket failed.
Global symbol $self
requires explicit package name at /opt/rt3/lib/RT/Condition/moveticket.pm line
8.
If anybody knows how to solve this, please help me.
Thanks in Advance,
Prasad
groups for operators and admins with
difference rights but could get the required functionality.
Is any anyone doing this? know how to configure it?
Thanks in advance.
Regards,
Prasad Deshpande
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