[rt-users] Operation Order in Ticket update (resolve)

Hi, I have unowned ticket. On update page https://rt.site.com/Ticket/Update.html I write comment, status change to resolved and select resolver from list --- at this moment is order - correspond,resolve and finally take ticket - this generates emailing to other ccs (in unowned ticket)

Re: [rt-users] Add Cc and Mail ticket with RT ident

2012, Radek Svoboda wrote: Hi, We use email for creating new tickets. When I send message to RT with CC to user, the Cc-ed user is CC of the ticket, but the mail get from me (and his reply to me too). But I need, the reply comms to RT. Is the way, how to send mail to Cc-ed use

[rt-users] Add Cc and Mail ticket with RT ident

Hi, We use email for creating new tickets. When I send message to RT with CC to user, the Cc-ed user is CC of the ticket, but the mail get from me (and his reply to me too). But I need, the reply comms to RT. Is the way, how to send mail to Cc-ed user via RT directly ? I made scrip OnCreat

[rt-users] Mail to squelched user

Hi, I have by scrip squelched users (Admin CCs). I need send mail via RT to one of them, explicitly writen to One-time Cc: box. Is it simply possible or have I to unsquelch user, send message and again squelch ? Thanks for Reply Radek

[rt-users] $NotifyActor for selected queue

Hi All, is possible to set $NotifyActor ONLY for selected queue ? Thanks for reply Radek

[rt-users] ExternalAuth vs HistoryFilter(or BriefHistory)

Hi All, After installing HistoryFilter(or BriefHistory) to rt3.8.8 the plugin RT-Authen-ExternalAuth-0.08 stops work. I could login with local account, but login with ldap account is not possible. It looks, the plugin ExternalAuth is not initialized after start RT_SiteConfig.pm Set(@Plugins,