-0988 x131
From: Eliezer E Chávez [mailto:eliezer.cha...@gmail.com]
Sent: Wednesday, December 17, 2008 6:38 PM
To: Robert Munsch
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] No reply to requestors on resolve, even if chosen
could be sendmail
I'm using Authen::ExternalAuth and it seems to be working. If a user
logs in to RT using Active Directory credentials, they get in and get
autocreated.
However, if before RT login, they submit a ticket, they cannot log in:
rt complains that the email address is already in use (AD lookup
Subject: Re: [rt-users] Autocreated users and ldap auth
I’m using Authen::ExternalAuth and it seems to be working. If a user logs in
to RT using Active Directory credentials, they get in and get autocreated.
However, if before RT login, they submit a ticket, they cannot log in:
:41 PM, Robert Munsch wrote:
I can’t seem to get a reply sent out to requestors when a ticket is
Resolved. The dropdown defaults to Comment, yes, but even when I choose
Reply To any combo, Requestor doesn’t get it. Others do: Admincc,
frex, gets notified when I choose ‘requestors
I can't seem to get a reply sent out to requestors when a ticket is
Resolved. The dropdown defaults to Comment, yes, but even when I choose
Reply To any combo, Requestor doesn't get it. Others do: Admincc,
frex, gets notified when I choose 'requestors and Adminccs, but
Requestor doesn't.
I
I think you want to add a watcher to the queue as an Admin cc:
Queues - Select queue - Watchers on top bar just to the right of
Basics.
That's what I'm doing, anyway...
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988
Hello list,
For my brand-new RT implementation, one of my users created a ticket
with
Subject:
AGH!
Which is stretching the heck out of the layout whenever that ticket's on
the page. Where would I define
Hello list,
I'm using this
my @exceptionList = ('ro...@system1.org',
'andr...@system2.net');
my $newStatus = $self-TicketObj-Status;
my $ticketRequestor = lc($self-TicketObj-RequestorAddresses);
if ($newStatus eq 'resolved') {
return if grep {
From: Drew Barnes [mailto:[EMAIL PROTECTED]
Sent: Friday, December 05, 2008 9:39 AM
To: Robert Munsch
Cc: Keith A McDermott; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Plugin not being used?
Do you have all of the other external auth config options set?
I had thought so
Something horrible just happened. I had a functional,
accepting-tickets-from-emails RT going, and went to add a virtual host
for another department's intranet site.
I wasn't doing anything with RT. I was busy mucking up the apache
config, when I noticed during a restart
Warning:
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Friday, December 05, 2008 5:54 PM
To: Robert Munsch; [EMAIL PROTECTED]; rt-
[EMAIL PROTECTED]
Subject: Re: [rt-users] RT blown away somehow configging apache2?
Was opt/rt a link perhaps to usr/local/www/rt ?
I wish :).
Sent
Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Friday, December 05, 2008 5:54 PM
To: Robert Munsch; [EMAIL PROTECTED]; rt-
[EMAIL PROTECTED]
Subject: Re: [rt-users] RT blown away somehow configging apache2?
Find / -name rt3 -type dir -print
Sent via BlackBerry from T
?
Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x131
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: Friday, December 05, 2008 6:08 PM
To: Robert Munsch; rt-users@lists.bestpractical.com
Subject: Re: [rt
Hey all (and Mike),
Despite a
Set(@Plugins, qw(RT::Authen::ExternalAuth));
As the first (non-comment) line in SiteConfig, it seems like ExtAuth is
not being used. Log files show internal handlers trying to process my
login: there's no mention of even a passing thought towards trying
A McDermott [mailto:[EMAIL PROTECTED]
Sent: Thursday, December 04, 2008 3:34 PM
To: Robert Munsch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Plugin not being used?
Did you restart apache after changing RT_SiteConfig.pm?
Keith McDermott
Desktop Support Specialist - PCN
Hello,
Reading http://wiki.bestpractical.com/view/ClickableLinks , it seems to
reference paths/files for 3.4 that don't exist in 3.8.x. Anyone have an
update to this method? I'm generating tickets from a system that sends
an email alert that contains multiple links to affected systems, and
Robert Munsch.vcf Reading
http://wiki.bestpractical.com/view/ClickableLinks , it seems to reference
paths/files for 3.4 that don't exist in 3.8.x. Anyone have an update to this
method? I'm generating tickets from a system that sends an email alert that
contains multiple links to affected
Zakirov
Sent: Thursday, December 04, 2008 6:38 PM
To: Robert Munsch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Clickable links for 3.8.1?
Look at Active_MakeClicky in RT's config. Please, update the wiki
page.
On Fri, Dec 5, 2008 at 2:16 AM, Robert Munsch
[EMAIL PROTECTED
Not sure what your setup is, but if you're interested, I have mail
working well (so far) with Exchange 2003 and Postfix. No fetchmail; all
live-fire.
It's ExternalAuth itself I can't seem to get working right. Got
derailed into another project last week, but if my postfix / exchange
setups
[Fri Nov 21 16:29:25 2008] [error]: Working around bug in RT and
reloading RT::User
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu
th/autohandler/Auth:12)
[Fri Nov 21 16:29:25 2008] [debug]: $pass defined (foobar), Running
IsPassword
192.168.1.34 (/opt/rt3/share/html/autohandler:265)
The first messages seen after reloading ::User are about the password
check. This means the user lookup happened and the object was found,
doesn't it? 'password incorrect' means that a bind using that info
failed, yah?
ldapsearch -LLL -x -D CN=Robert Munsch
Hello list,
I've been having Issues(tm) with my LDAP auth. I've only just checked
and my predecessor has the DC running at Win2k Native functionality...
not Win2k3.
Would this affect ExternalAuth's ability to do proper LDAP lookups
against AD?
There're no NT or Win2k machines anywhere on
Ok, narrowing this down.
Have a user rtbind with the creative password tickets. Running
ldapsearch from the command line with this user's credentials gets me
results as expected.
Logging in to the web interface using this same user and password gets
me
[Thu Nov 20 18:13:23 2008]
Trying to simulate this via ldapsearch but can't figure it out. All the
docs I see say that 'userpassword is only accepted for auth, and
unicodepwd is not readable by ldap.' I was hoping to run an ldapsearch
to retrieve a given user's password to see where this is breaking, but
I'm not sure how.
Maybe this is a dumb idea, but... you might want to DL the 3.8.1 source,
unzip/untar it, and in the build dir do a
# make testdeps
Even if you're not building from source, this should give you a nice
report on what perl modules you're missing or are below the required
version.
-
From: [EMAIL PROTECTED] [mailto:rt-users-
[EMAIL PROTECTED] On Behalf Of Robert Munsch
Sent: Tuesday, November 18, 2008 8:28 AM
To: RT Users
Subject: [rt-users] Undefined
subroutineRT::Authen::ExternalAuth::UserExists
Hello,
I'm sorry I don't know more about this, but I never
:[EMAIL PROTECTED] On Behalf Of Mike
Peachey
Sent: Thursday, November 13, 2008 4:39 AM
To: Robert Munsch
Cc: RT Users
Subject: Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01
nowavailable.
Robert Munsch wrote:
Still experiencing this. Not sure what's going on. Any attempt at
login for any
confused.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Robert
Munsch
Sent: Saturday, November 08, 2008 1:17 PM
To: RT Users
Subject: Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01
nowavailable.
Can you please post the surrounding log.
The handler
Can you please post the surrounding log.
The handler is quite chatty and contains information that might
be useful.
Attached, thanks.
Also, you haven't said if this error occurs when logging in as the
root user, when autocreating a user or when authenticating an
existing user or in all
AM
To: Robert Munsch
Cc: RT Users
Subject: Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01
nowavailable.
Robert Munsch wrote:
Quick question: if I try the new .07_1, and get this on login
(whether as root or as a user in AD):
Undefined subroutine RT::Authen::ExternalAuth::UserExists
Quick question: if I try the new .07_1, and get this on login (whether as root
or as a user in AD):
Undefined subroutine RT::Authen::ExternalAuth::UserExists called at
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
line 39, line 323.
Have I borked
Bad link: it seems to be at
http://search.cpan.org/~zordrak/RT-Authen-ExternalAuth-0.06_03/
and is marked Developer Release, if that matters.
-Original Message-
or find it here:
http://search.cpan.org/~zordrak/RT-Authen-ExternalAuth-0.06/
___
32 matches
Mail list logo
