Re: [rt-users] Install Error in GnuPG::Interface

2014-09-10 Thread Rolf Krogstad
Thanks for your help, Alex. Per your suggestion I have submitted a bug notice. Rolf Krogstad Information Technology Pace Analytical Services Inc. Minneapolis, MN USA On 9/9/2014 at 7:27 PM, in message cafdkmptv0epqv797khxddvotfuf_u6smmm+httlf0c0rod9...@mail.gmail.com, Alex Peters

[rt-users] Install Error in GnuPG::Interface

2014-09-02 Thread Rolf Krogstad
Rolf Krogstad Information Technology Pace Analytical Services Inc. w: (612)607-6336 f: (612)331-3358 e: r...@pacelabs.com __ The email and documents accompanying this transmission contain confidential information belonging

[rt-users] Spreadsheets/Export missing Custom Fields

2013-02-21 Thread Rolf Krogstad
to 4.0.10, we now get only the fields that are showing on the Search Results windows. Any ideas? Thanks Rolf Krogstad Pace Analytical Services Inc. rgk [at] pacelabs [dot] com

Re: [rt-users] Spreadsheets/Export missing Custom Fields

2013-02-21 Thread Rolf Krogstad
-0600, Rolf Krogstad wrote: I have just upgraded from RT version 3.6.6 to version 4.0.10. One function the users utilize frequently is to Search for Tickets with specific criteria and then Export them to a Spreadsheet. In the old version they would get the ticket including all

Re: [rt-users] URL Error after upgrading to rt4

2013-02-19 Thread Rolf Krogstad
Kevin Falcone falcone at bestpractical.com writes: On Thu, Feb 14, 2013 at 10:29:30PM +, Rolf Krogstad wrote: Hello, I have created a new server (RedHat 5.9 64-bit) and am running the latest version of MySQL and RT 4.0.10. The old server was RT 3.6.6 There were some bugs

Re: [rt-users] URL Error after upgrading to rt4

2013-02-19 Thread Rolf Krogstad
Tim Wiley tim at marchex.com writes: Is this user dependent on the same machine? Or is each user on a different workstation? It sounds more like something that is machine dependent, not user dependent. This happens if I log in as both users from the same machine. Rolf -- RT

Re: [rt-users] URL Error after upgrading to rt4

2013-02-19 Thread Rolf Krogstad
Chris O'Kelly Chris.okelly at minecorp.com.au writes: Hi Rolf, It looks like you are missing the closing quotes on the line you inserted: I insert as line #2 use lib /opt/rt4/lib/RT; should be use lib /opt/rt4/lib/RT; The error message eludes to this by:

Re: [rt-users] URL Error after upgrading to rt4

2013-02-19 Thread Rolf Krogstad
Thomas Sibley trs at bestpractical.com writes: On 02/19/2013 02:09 PM, Chris O'Kelly wrote: Hi Rolf, It looks like you are missing the closing quotes on the line you inserted: I insert as line #2 use lib /opt/rt4/lib/RT; should be use lib

[rt-users] URL Error after upgrading to rt4

2013-02-14 Thread Rolf Krogstad
Hello, I have created a new server (RedHat 5.9 64-bit) and am running the latest version of MySQL and RT 4.0.10. The old server was RT 3.6.6 I exported the data from the old server as follows: mysqldump -uroot -p --opt --skip-lock-tables --max_allowed_packet=10 - -single-transaction

Re: [rt-users] Odd behavior, RT automatically reverts changes to Custom Fields

2013-02-12 Thread Rolf Krogstad
Ruslan Zakirov ruz at bestpractical.com writes: Hi, It's known issue with scrips that set custom fields based on other fields. You workaround it either by not allowing people to change custom fields you auto set with scrips or by running your scrip in batch stage. Some details. RT