Thanks, Kevin. How would I get all the custom fields into the Display Format drop down lists ... or How would I get all the Fields into the Export specs? I tried putting the Results.tsv file from v3.6.6 and put that into v4.0.10, but it made no difference. That was in my /opt/rt4/share/html/Search directory. I assume that there is no compile needed to do such a change, but I know nothing about changing the software. My experience is limited to installing and upgrading RT. Thanks Rolf
>>> Kevin Falcone <falc...@bestpractical.com> 2/21/2013 2:39 PM >>> On Thu, Feb 21, 2013 at 01:28:14PM -0600, Rolf Krogstad wrote: > I have just upgraded from RT version 3.6.6 to version 4.0.10. > > One function the users utilize frequently is to Search for Tickets with > specific criteria and > then Export them to a Spreadsheet. > In the old version they would get the ticket including all the custom > fields. > After the upgrade to 4.0.10, we now get only the fields that are showing > on the Search Results > windows. This change in 4.0 fixed a longstanding bug in previous RT versions which would ignore your carefully constructed display format and just spew everything into your spreadsheet. In fact, there was a popular extension that implemented the current 4.0 behavior. As noted by Jeff Blaine, you'll want to have your users update the Display Format of their searches and save them. It's certainly possible to create a second export that brings back the old behavior if you're so inclined.. -kevin ______________________________________________________________________ The email and documents accompanying this transmission contain confidential information belonging to the sender who is legally privileged. The information is intended only for the use of the individual(s) or entity(ies) named herein. If you are not the intended recipient, you are hereby notified that any disclosure, copying distribution or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this in error, please immediately notify us by telephone (1.888.990.PACE) to arrange for return of the original documents.
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