not queue by queue. Is this possible, ideally
through a UI option on the Resolve screen?
Thanks,
Sarah Pomerantz
[EMAIL PROTECTED]
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by going to the ticket and checking
the reminder box, then hitting Save. However I have a handful of
reminders that are showing in RT at a glance, but when I navigate to
the ticket no reminder is shown.
Thanks,
Sarah Pomerantz
[EMAIL PROTECTED
- just switched the ticket back to the old queue,
completed the reminder as usual, then moved the ticket back to the new
queue. I'll try to remember to complete reminders before changing
queues to avoid this problem in the future.
Thanks,
other information I can provide. I
have already checked the RT Essentials O'Reilly book for info on
creating custom queries, as well as the rt-users mailing list
archive. If I have overlooked a solution from one of these resources,
please let me know. Thank you very much.
Sarah Pomerant
ing info sent to the logfile."
I have a log file which I can post to the rt-users list, if that
would be helpful. I am using RT 3.6.3. Please advise how to
troubleshoot this, I'm quite new to the RT system so may have
overlooked something simple in the configuration. Thank you.
___
Sa
issue. To
do so,
you may reply to this message.
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}
--------
-
{$Transaction->Content()}
Sa
as
well as the RT Wiki and the rt-user mailing list archive.
Thank you,
Sarah Pomerantz
[EMAIL PROTECTED]
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have overlooked a resource in trying to troubleshoot this issue.
I have already looked through the O'Reilly RT Essentials book, as
well as the RT Wiki and the rt-user mailing list archive.
Thank you,
Sarah Pomerantz
[EMAIL PROTECTED]
___
h
