[rt-users] On reply un-own ticket

2014-01-20 Thread Shane Vedvik
, and I'm unfamiliar with Scrip writing in general. Any assistance of course would be greatly appreciated. Thanks, Shane Vedvik

[rt-users] Custom Fields in Dashboard Widgets

2013-11-14 Thread Shane Vedvik
Hi all, I was wondering if someone could explain to me the procedure to have a custom field show up in the dashboard widgets (10 highest priority tickets I own 10 newest unowned tickets specifically) or point me in the direction of the appropriate documentation? We use a custom field to keep

[rt-users] RT Not Opening Tickets from email retrieved by fetchmail

2013-06-26 Thread Shane Vedvik
I use Fetchmail 6.3.25+NTLM+SSL+NLS to get email from our Exchange 2010 Server, but for some reason I keep getting an error on attempting to connect: 403 Forbidden fetchmail: reading message supp...@exch1.mk.local:1 of 1 (776 octets) (log message incomplete) fetchmail: MDA returned nonzero

[rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section

2013-05-18 Thread Shane Vedvik
Hi, My instance of RT has a custom field called Org that contains a unique organization id for the customer the ticket is for. I would like to be able to add this field to the RT at a glance page in the 10 highest priority tickets I own section as well as the 10 newest unowned tickets

[rt-users] Reverse Proxy IIS 7.5 to access RT server

2013-05-06 Thread Shane Vedvik
Greetings, I was wondering if anyone has any insight in the steps needed to successfully use IIS 7.5 to reverse proxy connections to an RT server. I have read the information at: http://blogs.msdn.com/b/carlosag/archive/2010/04/02/setting-up-a-reverse-proxy-using-iis-url-rewrite-and-arr.aspx

[rt-users] Fetchmail Exchange RT4 Configuration questions

2013-04-17 Thread Shane Vedvik
I was wondering if anyone had any insight into how to configure the RT MDA to accept a self-signed certificate, or if I have to go ahead and get a dv cert for this server. Email sent to support@ is taken off the exchange 2010 server using fetchmail to collect it via pop3, then forwarded to the