Re: [rt-users] Programatically creating tickets with specific idnumbers

You can just alter the table to start auto_increment from a higher number... So that RT starts from 18001-> Very easy to do with phpMyAdmin Med vennlig hilsen / with kind regards Steffen Tronstad BroadPark Games drift/design NextGenTel AS, part of TeliaSonera Group Tlf: +47 466 988 46 M

Re: [rt-users] Customize 10 newest unowned tickets

ow-to implement the button in the 10 newest unowned tickets (i.e. right after the 'Take' button) that immidiatly delete the ticket and just refreshes the index page. Med vennlig hilsen / with kind regards Steffen Tronstad BroadPark Games drift/design NextGenTel AS, part of TeliaSonera

Re: [rt-users] Customize 10 newest unowned tickets

where you can tick off with checkboxes multiple tickets in the front page, and then choose an action (delete, change priority, change ownership etc) Med vennlig hilsen / with kind regards Steffen Tronstad BroadPark Games drift/design NextGenTel AS, part of TeliaSonera Group Tlf: +47 466 9

Re: [rt-users] Customize 10 newest unowned tickets

Thank you, but theres no option for Quick Delete. This would be very helpful to delete spam and duplicate messages quickly. Med vennlig hilsen / with kind regards Steffen Tronstad BroadPark Games drift/design NextGenTel AS, part of TeliaSonera Group Tlf: +47 466 988 46 Mail: s

[rt-users] Customize 10 newest unowned tickets

I want to customize the " 10 newest unowned tickets" to include a quick-delete button, and to show the requestors email-address (or even better, the email without @domain.tld) Is there any template-file I can edit to make these changes ? Med vennlig hilsen / with kind regards Steffe

Re: [rt-users] Closing tickets on submit..

Well, this is why we have this maillingslist :) My best RT friend is http://www.mail-archive.com/rt-users@lists.bestpractical.com/maillist.html Med vennlig hilsen / with kind regards Steffen Tronstad BroadPark Games drift/design NextGenTel AS, part of TeliaSonera Group Tlf: +47 466 988

Re: [rt-users] Combine "issue resolved" and the last reply/message into one single email

Very nice, thank you :) I've now spent 1,5 hours setting up RT to be exactly what I needed, after using 5+ hours configuring 'Eventum' to find out it is way to complicated and "project-based". Med vennlig hilsen / with kind regards Steffen Tronstad BroadPark Games

[rt-users] Combine "issue resolved" and the last reply/message into one single email

Med vennlig hilsen / with kind regards Steffen Tronstad BroadPark Games drift/design NextGenTel AS, part of TeliaSonera Group Tlf: +47 466 988 46 Mail: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> P please don't print this e-mail unless you really need to. _

Re: [rt-users] Won't change rtname

Yes, I figured that out eventually... I'm so used to cron-based (my fetchmail.sh) scripts to read directly from config-files or databases, that I overlooked the fact that mailgate posted everything to the http-service *bluss* Thanks :) Med vennlig hilsen / with kind regards Steffen Tro

[rt-users] Install norwegian language file

nnlig hilsen / with kind regards Steffen Tronstad BroadPark Games drift/design NextGenTel AS, part of TeliaSonera Group Tlf: +47 466 988 46 Mail: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> P please don't print this e-mail unless yo

[rt-users] Won't change rtname

Med vennlig hilsen / with kind regards Steffen Tronstad P please don't print this e-mail unless you really need to. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commerci