RE: [rt-users] RE: SLA timers?

That worked like a charm! Thanks a lot! Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05 [EMAIL PROTECTED

[rt-users] High CPU load

y the CPU load jumps up again to 99 and stay's there. Any clue what could be causing this? Regards, Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/> Tel(Nationaal):

RE: [rt-users] SLA timers?

Hi, Perhaps a somewhat odd question, but were is your public repository located? Cheers, Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80

[rt-users] RE: SLA timers?

groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05 [EMAI

RE: [rt-users] SLA timers?

Wed 11/21/2007 2:39 PM To: Drew Barnes Cc: Wouter van den Bergh; rt-users@lists.bestpractical.com Subject: Re: [rt-users] SLA timers? Wouter; I am guessing you need this (how long left) visible from search pages ... I think using the Due and DueRelative should do the trick for you?? Roy Dr

RE: [rt-users] SLA timers?

time already bound to it. For now it would be good too if the tickets itself register times at all, such as timestamps for ticket creation, ticket opening, ticket resolving etc. But also this I cannot find. Cheers, Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd

RE: [rt-users] SLA timers?

vary from 8 hours to 48 hours, so on ticket creation I somehow need to be able to select the correct SLA for the ticket so it loads the correct timer. Cheers, Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://

[rt-users] SLA timers?

some documentation on this I can read about? Cheers, Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,

RE: [rt-users] RT statistics?

Hi, I cannot exactly find how to create new 'Mason components'. Do you happen to have some documentation about it somewhere? Regards, Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl Tel(Nation

[rt-users] RT statistics?

nyone know if there is an updated package available for RT 3.6.1, or something similar alike it? Regards, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +3