Roy,
 
Thats correct, it needs to be visable from the search pages, but also it should 
be able be listed in end-month stats.
 
The issue, from what i can see, with the Due and DueRelative is that users seem 
to need to enter this manually, and as you might know aswell, people simply 
don't do it when they are required to fill in times and such.
 
I've been searching countless hours on the wiki page, but i cannot find 
anything which even remotely looks like that i am searching for, and that 
surprises me, as i could imagen we're not the only company working with SLA 
timers.
 
Maybe i am not looking good, so could some one point me to a script which even 
remotely looks a bit like what i want? Maybe from there i can do up some 
inspiration and find out were to begin.
 
Cheers,
 
Wouter

________________________________

From: Roy El-Hames [mailto:[EMAIL PROTECTED]
Sent: Wed 11/21/2007 2:39 PM
To: Drew Barnes
Cc: Wouter van den Bergh; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] SLA timers?



Wouter;

I am guessing you need this (how long left) visible from search pages ...
I think using the Due and DueRelative should do the trick for you??

Roy

Drew Barnes wrote:
> You could set up a queue for each SLA that autosets the due date with
> the create scrip.  The wiki has examples of a lot of scrips that should
> help you cobble one together.
>
>
> Wouter van den Bergh wrote:
>  
>> Hi,
>>
>> 
>>
>> I am wondering is its possible to create an SLA with for example 8
>> hours, and that when some one creates a ticket, they select the SLA,
>> and a timer go's running with that ticket that shows how much time is
>> left on working on the ticket. Is this possible in RT, and if yes,  is
>> there some documentation on this I can read about?
>>
>> 
>>
>> Cheers,
>>
>> 
>>
>> Met vriendelijke groet,
>>
>>
>>
>> Wouter van den Bergh, Customer Support Engineer 2nd Line
>>
>> Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>  
>> <http://www.easynet.nl/>
>>
>> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
>> Fax: +31 (0)20 798 98 05
>>
>>
>>
>> [EMAIL PROTECTED]
>>
>> 
>>
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