Hi,
This comes close, but I need a few more additions. We use different SLA's, so I will need to be able to select an SLA with a timer configured with it. Our best SLA's are 24x7, so they don't deal with business hours. Our other SLA's are withtin business hours, but vary from 8 hours to 48 hours, so on ticket creation I somehow need to be able to select the correct SLA for the ticket so it loads the correct timer. Cheers, Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05 [EMAIL PROTECTED] ________________________________ From: mhi [mailto:[EMAIL PROTECTED] Sent: woensdag 21 november 2007 14:45 To: Wouter van den Bergh Subject: RE: [rt-users] SLA timers? I have set up this feature using DueDateinBusinessHours's scrip have a look at this link http://wiki.bestpractical.com/view/DueDateinBusinessHours Hope this help Marouane HIMDI Ingénieur Docteur QoS & Test en charges KEREVAL 80 Avenue des Buttes de Coësmes Immeuble Gallium 35700 Rennes - France Tel : +33 (0)2 23 20 36 64, +33 (0)2 23 20 39 12 http://www.kereval.com <http://www.kereval.com/> ________________________________ De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Wouter van den Bergh Envoyé : mercredi 21 novembre 2007 12:11 À : rt-users@lists.bestpractical.com Objet : [rt-users] SLA timers? Hi, I am wondering is its possible to create an SLA with for example 8 hours, and that when some one creates a ticket, they select the SLA, and a timer go's running with that ticket that shows how much time is left on working on the ticket. Is this possible in RT, and if yes, is there some documentation on this I can read about? Cheers, Met vriendelijke groet, Wouter van den Bergh, Customer Support Engineer 2nd Line Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/> Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05 [EMAIL PROTECTED]
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