[rt-users] custom field question

I am trying to figure out how to have a default value for a custom field. I have defined a custom field called billable it is a "select one value" field. I added the options for n and y in that order. How do I get the "n" to be the default option. It always has no value when the ticket is first cre

[rt-users] adding button to ticket page

What is the proper way to customize rt to add a button into a ticket so I can perform an outside function? What I want to do is to have a label printer print a address label from a ticket. This would be done when the staff person is adding the ticket. this should not be done for all tickets, and

[rt-users] default queue

How do I make the 50 highest priority unowned ticket display only display tickets for a specific queue? I have users who can see stuff in the general support and billing queue, but I only want them to see unowned tickets by default in the billing queue. Thanks. -- Kelly Prescott

Re: [rt-users] search display question

REST does do what I want, but I want RT to handle all the display. I figured out how to just give a url to Results.html and it seems to work fine. Thanks for your information as it helped me to find what I needed. -- Kelly PRescott On Mon, 20 Apr 2009, Tom Lahti wrote: > Date: Mon, 20

[rt-users] search display question

16000 as the hard-coded account number. Where should I look to figure out how to accomplish this. **Note: I am calling the page from another system which is not rt. Thanks for any pointers. -- Kelly PRescott ___ http://lists.bestpractical.com/cgi-bin

[rt-users] passing values on ticket create

this... Thanks. -- Kelly PRescott ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials