Re: [rt-users] "On Reply" set ticket status to "resolved"

This will change the status of the ticket, but it will set it resolved for every correspondence which you probably don't want. You can add the custom condition to check some pattern... I'm typing this on mobile can't type code. RT api is relatively easy to understand, sometimes you need to get

Re: [rt-users] "On Reply" set ticket status to "resolved"

Hello Nilesh and thank you for your reply. Your advice would have been helpful if I hadnt looked for documentation before. Which I did. I am wildly searching for information using random search parameters instead of following a tutorial of some sort. Is there any? Luckily I found what I

Re: [rt-users] "On Reply" set ticket status to "resolved"

You can write a simple scrip with a pre commit action to change the TicketObj status. See the api docs. -- Nilesh On 04-Oct-2016 5:22 PM, "David Schmidt" wrote: > Hello list, > > I would like to set a tickets status to "resolved" on reply. The wiki > mentions a "On

[rt-users] "On Reply" set ticket status to "resolved"

Hello list, I would like to set a tickets status to "resolved" on reply. The wiki mentions a "On Reply" action that I cannot find in my rt instance. https://rt-wiki.bestpractical.com/wiki/ManualScrips cheers david - RT 4.4 and RTIR training sessions, and a new workshop day!