When I click Tickets in the RT interface, a mason_handler.fcgi is
spawned that spins for 30 seconds before it returns my page. This also
happens when I change the query at all (i.e. the page reloads).
I'm using a database that's been updated all the way from 3.2.2. It
works fine in all other resp
On Fri, 12 Sep 2008 15:14:16 -0400, Golemon, Buck <[EMAIL PROTECTED]>
wrote:
> When I click Tickets in the RT interface, a mason_handler.fcgi is
> spawned that spins for 30 seconds before it returns my page. This also
> happens when I change the query at all (i.e. the page reloads).
> I'm using
quot; interface stalls RT for 30 seconds.
On Fri, 12 Sep 2008 15:14:16 -0400, Golemon, Buck <[EMAIL PROTECTED]>
wrote:
> When I click Tickets in the RT interface, a mason_handler.fcgi is
> spawned that spins for 30 seconds before it returns my page. This also
> happens when I change t
; Thanks!
> --Buck
>
>
> -Original Message-
> From: Stephen Turner [mailto:[EMAIL PROTECTED]
> Sent: Friday, September 12, 2008 12:42 PM
> To: Golemon, Buck; [EMAIL PROTECTED]
> Subject: Re: [rt-users] "Tickets" interface stalls RT for 30 seconds.
>
>
On Fri, 12 Sep 2008 15:50:32 -0400, Golemon, Buck <[EMAIL PROTECTED]>
wrote:
> Good call! It looks like all the users in the database are there. In
> 3.2.2 this was only privileged users (~500 people). That worked fine.
> Maybe this happened because a couple queues have given the Everybody
> gro
rom: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Friday, September 12, 2008 1:28 PM
To: Golemon, Buck
Cc: Stephen Turner; [EMAIL PROTECTED]
Subject: Re: [rt-users] "Tickets" interface stalls RT for 30 seconds.
On Sep 12, 2008, at 3:50 PM, Golemon, Buck wrote:
> Good call! It looks li
On Fri, 12 Sep 2008 16:35:02 -0400, Golemon, Buck <[EMAIL PROTECTED]>
wrote:
>
> Steve: how did you convert to a text box. Is it a straightforward patch?
>
It's a simple change to html/Search/Elements/PickBasics (we're using RT
3.4.2):
< <& /Elements/SelectOwner, Name => "ValueOfActor", Valu
of the results done the current way.
select distinct name from Users, Tickets where Users.id in
(Tickets.owner, Tickets.Creator, Tickets.LastUpdatedBy);
--Buck
-Original Message-
From: Stephen Turner [mailto:[EMAIL PROTECTED]
Sent: Friday, September 12, 2008 1:47 PM
To: Golemon, Buck; Jess
