Re: [rt-users] 10 Newest Unowned tickets i'm allowed to see

2009-02-05 Thread Ruslan Zakirov
DB and setup dependent. ACL checks in RT are painful for all DBs, however these days we at least know how to cook old queries and there are a lot of knowledge on the web. This new feature changes balance. New queries may need new indexes, new execution paths may need new optimizations and bug fixes

Re: [rt-users] 10 Newest Unowned tickets i'm allowed to see

2009-02-05 Thread Jesse Vincent
> I suspect that with certain backends or SearchBuilder versions, the > DB plans could be umm... non-optimal for this feature. :) I am trying > it here as well. Indeed. It's still largely experimental. I'd always been fairly certain that it was "impossible", but Ruslan worked a whole bunch of mag

Re: [rt-users] 10 Newest Unowned tickets i'm allowed to see

2009-02-05 Thread Kenneth Marshall
On Thu, Feb 05, 2009 at 10:59:13AM -0500, Rob Munsch wrote: > On Thu, Feb 5, 2009 at 8:15 AM, Emmanuel Lacour > wrote: > > > Depending on your RT version, you can try the following option: > > > > Set($UseSQLForACLChecks, 1); > > > > but read comment on it in RT_Config.pm before enabling it. >

Re: [rt-users] 10 Newest Unowned tickets i'm allowed to see

2009-02-05 Thread Rob Munsch
On Thu, Feb 5, 2009 at 8:15 AM, Emmanuel Lacour wrote: > Depending on your RT version, you can try the following option: > > Set($UseSQLForACLChecks, 1); > > but read comment on it in RT_Config.pm before enabling it. Go not to the docs for counsel, for they will say both no and yes. "In some ca

Re: [rt-users] 10 Newest Unowned tickets i'm allowed to see

2009-02-05 Thread Emmanuel Lacour
On Wed, Feb 04, 2009 at 08:58:33PM -0500, Rob Munsch wrote: > Hello list, > > After some initial confusion, i realized that a user's "10 latest" > block gets the 10 latest tickets, and THEN filters it for what queues > that user is allowed to see - sometimes resulting in 4 tickets, or 1 > ticket,

[rt-users] 10 Newest Unowned tickets i'm allowed to see

2009-02-04 Thread Rob Munsch
Hello list, After some initial confusion, i realized that a user's "10 latest" block gets the 10 latest tickets, and THEN filters it for what queues that user is allowed to see - sometimes resulting in 4 tickets, or 1 ticket, or no tickets at all! I'm not sure how, or if i can, change this behavi