Hi Alex,
That is exactly what I need, thank you. Managed to get it working perfectly
as well without great difficulty.
Thanks again
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On 17 July 2014 22:04, AJ wrote:
> Hi all,
>
> I have just made 29 templates and made a custom field containing all the
> names o
Hi all,
I have just made 29 templates and made a custom field containing all the
names of the templates. The user chooses the template, replies to a ticket
and includes all the variables in the transaction content.
However, they do not want it to work in this way.
They want it to have this beha
