We have a few of these forms. Some are very simple forms that actually
just send email to RT.
Another one is sort of a hack and uses the RT Perl API which probably is
not the best way to do things at this point but it works.
Even just using email forms is pretty simple though. We hooked the for
John
This sounds interesting to me. Did you do this as a separate web
application that communicates (sends the ticket) to RT via the RT REST API?
Regards
Ian
John Arends wrote:
> Gary Greene wrote:
>> I've been trying to get Minerva using RT for a bit now, however I've run
>> into a few feature
Gary Greene wrote:
> I've been trying to get Minerva using RT for a bit now, however I've run
> into a few feature requests that my users (read bosses) view as blockers.
> Does anyone know of a plug in that would add an address book feature to the
> BCC and CC fields when posting a ticket? Also, I
On 6/30/09 12:24 PM, "Kevin Falcone" wrote:
> On Jun 30, 2009, at 2:02 PM, Gary Greene wrote:
>> I've been trying to get Minerva using RT for a bit now, however I've
>> run
>> into a few feature requests that my users (read bosses) view as
>> blockers.
>> Does anyone know of a plug in that would a
> Its been in svn for years. Its finally made it onto cpan also
> http://search.cpan.org/dist/RT-Extension-QuickCalls/
Ok, Cool. Ay yes. The SVN. Home to many magical things
sometimes, but not always mentioned elsewhere :-P
--
Cambridge Energy Alliance: Save money. Save the planet.
_
On Jun 30, 2009, at 3:29 PM, Jerrad Pierce wrote:
>> You may be able to do this with RT-Extension-QuickCalls which adds
>> a homepage widget. Otherwise you'd have to hack up Ticket Create
>> or add JS
> What does that live? Nothing on CPAN or the wiki (anymore).
Its been in svn for years. Its
> You may be able to do this with RT-Extension-QuickCalls which adds
> a homepage widget. Otherwise you'd have to hack up Ticket Create
> or add JS
What does that live? Nothing on CPAN or the wiki (anymore).
___
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On Jun 30, 2009, at 2:02 PM, Gary Greene wrote:
> I've been trying to get Minerva using RT for a bit now, however I've
> run
> into a few feature requests that my users (read bosses) view as
> blockers.
> Does anyone know of a plug in that would add an address book feature
> to the
> BCC an
I've been trying to get Minerva using RT for a bit now, however I've run
into a few feature requests that my users (read bosses) view as blockers.
Does anyone know of a plug in that would add an address book feature to the
BCC and CC fields when posting a ticket? Also, I need to know if there is a
