Jahed
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder
Bashir,
What Mike was telling you is that if the BOTTOM box is checked
for a
user, they can have privileges. This means that if you grant the
OwnTicket right globally
: 19 February 2009 07:57 PM
To: Bashir Jahed
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder
Bashir,
What Mike was telling you is that if the BOTTOM box is checked
for a
user, they can have privileges. This means that if you
:50 PM
To: Bashir Jahed
Cc: Kenneth Crocker; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder
My understanding is that if you do this, that user will not be able to
email issues into your RT instance. Is that what you want? If users
Hi Alll,
I have a problem that has shown up over the last week. It looks as if
every single person who has ever submitted a ticket request has had a
user autocreated. These users now how up in query builder when we try
and do a search on the owner. Selecting the owner shows every single
email
Bashir,
You need to fix your permissions. Somewhere you are letting every
address own a ticket. That is what determines what shows up in the
pull-down. Happy hunting.
Ken
On Thu, Feb 19, 2009 at 04:16:07PM +0200, Bashir Jahed wrote:
Hi Alll,
I have a problem that has shown up over the
To: Bashir Jahed
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder
Bashir,
You need to fix your permissions. Somewhere you are letting every
address own a ticket. That is what determines what shows up in the
pull-down. Happy hunting.
Ken
Bashir Jahed wrote:
Man how did this happen, all user have ticked Allow user to access RT
I am assuming this is the permission problem. Problem is how do i
disable thisThousands of email addresses
I think you're misunderstanding how the system works.
In order to raise a ticket, the
[mailto:mike.peac...@jennic.com]
Sent: 19 February 2009 04:31 PM
To: Bashir Jahed
Cc: Kenneth Marshall; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder
Bashir Jahed wrote:
Man how did this happen, all user have ticked Allow user to access
RT
I am
Bashir Jahed wrote:
I have done the following:
Checked for a specific user in the search box as owner to confirm it
shows up. Then went into the specific user and unchecked /users/Access
Control/Let this user access RT checkbox and confirmed that the user no
longer shows up in the search
Bashir,
What Mike was telling you is that if the BOTTOM box is checked for a
user, they can have privileges. This means that if you grant the
OwnTicket right globally to Privileged users, then all these
requestors that send in tickets via email will have the right to OWN a
ticket,
@lists.bestpractical.com
Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder
Bashir,
What Mike was telling you is that if the BOTTOM box is checked
for a
user, they can have privileges. This means that if you grant the
OwnTicket right globally to Privileged users
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