es work to pile up!
Message: 10
Date: Tue, 5 Nov 2013 16:09:07 -0500
From: Kevin Falcone
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CC emails not always being sent
Message-ID: <20131105210907.gm1...@jibsheet.com>
Content-Type: text/plain; charset="us-ascii"
On Mon,
On Mon, Nov 04, 2013 at 01:44:58PM +, Cena, Stephen (ext. 300) wrote:
> I thought that might be the case. Is there a better way to ensure that
> CC emails are always sent? Both our Service Dept & the IT Dept will
> add users to the CC's as needed. In both RT systems, I have a "On
> Correspond N
What is the proper/recommended way to ensure all CC users get their emails
without extra emails getting generated?
--
Message: 9
Date: Fri, 1 Nov 2013 12:46:42 -0700
From: Kevin Falcone
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CC emails not always be
On Thu, Oct 31, 2013 at 01:39:52PM +, Cena, Stephen (ext. 300) wrote:
> Rafal - After making that change, I'm now getting extra emails:
> Is this expected when I change NotifyActor to 1, or is this another setting
> that's causing this?
As expected.
http://bestpractical.com/docs/rt/latest/RT_
nfig has that
set to 0.
I'll try changing it to 1 in my RT_SiteConfig, notify the users & see what I
get.
Thanks!!
==
Date: Fri, 25 Oct 2013 19:29:55 +0200
From: Rafal Matera
To: "rt-users@lists.bestpractical.com"
Subject: Re: [rt-users]
"rt-users@lists.bestpractical.com"
Subject: Re: [rt-users] CC emails not always being sent
Message-ID:
Content-Type: text/plain; charset="us-ascii"
Hi Stephen,
There is configuration option NotifyActor.
If it set to 0, RT does not notify person who performs th
ker ,
"rt-users@lists.bestpractical.com"
Date: 2013-10-25 15:21
Subject: Re: [rt-users] CC emails not always being sent
Sent by:rt-users-boun...@lists.bestpractical.com
Yes, I have a "On Correspond Notify Other Recipients", Condition "On
Correspon
day, October 23, 2013 6:11 PM
To: Cena, Stephen (ext. 300); rt-users@lists.bestpractical.com
Subject: RE: [rt-users] CC emails not always being sent
Stephen,
Did your notify scrip include "others". Adding cc's requires that if they are
not listed in the ticket or queue as "cc".
Kenn
s@lists.bestpractical.com
Subject: [rt-users] CC emails not always being sent
We're having a small issue with our RT 4.0.18. Email seems to be flowing
fine to Requestors and the Owners. However on two occasions, a manager
wanted to include two other managers (neither of which have an account o
We're having a small issue with our RT 4.0.18. Email seems to be flowing fine
to Requestors and the Owners. However on two occasions, a manager wanted to
include two other managers (neither of which have an account on this RT
server). So he added their email addresses as CC's. Neither manager go
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