Hi all,
I am trying to use the new "custom role" functionality in RT 4.4, but
I'm not sure I understand how it works.
I created the new "GroupManager" role and I assigned some queue
privileges to it.
The problem is: how am I supposed to assign the role to a user?
Thank you in advance
Cris
---
On 2016年5月5日 at 4:45:55, Guadagnino Cristiano (guadagnino.cristi...@creval.it)
wrote:
> Hi all,
Hi Cris,
> I am trying to use the new "custom role" functionality in RT 4.4, but
> I'm not sure I understand how it works.
>
> I created the new "GroupManager" role and I assigned some queue
> privi
Oh I see!
So, a single-member custom role can only be configured per-ticket. I had
hoped for something more "permanent", like the case with multi-member
custom roles. It could be done with a script however, I think?
Thank you Shawn for your reply, it has been enlightening!
On a related note: ho
: Fri May 06 2016 08:51:52 GMT+0200 (CEST)
A: rt-users@lists.bestpractical.com
Oggetto: Re: [rt-users] Custom role?
> Oh I see!
> So, a single-member custom role can only be configured per-ticket. I had
> hoped for something more "permanent", like the case with multi-member
> cus
Hi Guadagnino,
On 2016年5月6日 at 3:08:53, Guadagnino Cristiano (guadagnino.cristi...@creval.it)
wrote:
> Shawn,
> I'm sorry but I think I still need some help.
>
> I disabled the single-member custom role and created a new
> multiple-member custom role.
>
> I applied it to a queue, and then I e
Hi,
I've had a look at the wiki and the documentation and from what I can tell
it is possible to add custom roles to RT. Unfortunately I'm not sure where
to start when it comes to creating them.
I'm would like to add a custom role similar to Admin CC and CC where the
person creating the call can
On 9/19/15 1:16 PM, Gnemsid wrote:
I've had a look at the wiki and the documentation and from what I can tell
it is possible to add custom roles to RT. Unfortunately I'm not sure where
to start when it comes to creating them.
I'm would like to add a custom role similar to Admin CC and CC where
4.4 should have custom roles. My employer is
sponsoring the work.
-m
On Sat, Sep 19, 2015 at 12:16 PM, Gnemsid wrote:
> Hi,
>
> I've had a look at the wiki and the documentation and from what I can tell
> it is possible to add custom roles to RT. Unfortunately I'm not sure where
> to start when
Hi Everybody,
Problem statement:
In our organization, out of the 20 queues, few queues need the approval
mechanism. Approvals are required for specific tickets in the queue, based
on scenarios decided by the staff member of the queue. So approvers are not
added at the time of ticket creation. Exa
