We have a tool floating around on the website or the wiki that allows
a systems administrator to censor a single transaction
Looks like that is here, but is old. Would it work in 3.8?
http://download.bestpractical.com/pub//rt/contrib/3.0/Other/Censorware/
Allen
I don't really see a business reason for comments/replies not to be
editable, as long as a record of edits were kept. You can argue that
the
content of a reply or comment is data, not an audit trail entry.
If RT has sent it out by email, it can't be taken back. Ticket
replies or
On 2 Sep 2008, at 6:36 pm, Alan Cheng wrote:
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just
wondering...
Are there any specific reasons why we shouldn't have this feature?
One of our RT users is
On Tue, Sep 2, 2008 at 1:36 PM, Alan Cheng [EMAIL PROTECTED] wrote:
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just wondering...
Are there any specific reasons why we shouldn't have this feature?
One of
This RT user of ours used a different open source ticketing system
before. That system allows modifications to the Summary (almost
equivalent to the email Subject:), Note and Description. With this
feature the user found it easy to update a ticket for future search
without sifting through all
On Wed, 03 Sep 2008 11:19:15 -0400, stretchoutandwait
[EMAIL PROTECTED] wrote:
On Tue, Sep 2, 2008 at 1:36 PM, Alan Cheng [EMAIL PROTECTED] wrote:
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just
On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
This RT user of ours used a different open source ticketing system
before. That system allows modifications to the Summary (almost
equivalent to the email Subject:), Note and Description. With this
feature the user found it easy to
Thanks so much! I just found out where to modify the subject and it
worked perfectly!!! :)
In case someone is looking for the same answer in the future, ticket
Subject: can be modified after clicking on The Basics for that
ticket. The change is logged.
Alan
Emmanuel Lacour wrote:
On Wed, Sep
Sorry, but I've gotta ask: without disturbing this list's fitness for family
viewing, what found its way into your RT instance that shouldn't have?
I'm not the OP, but one of our customers sent their credit card details
to [EMAIL PROTECTED] (who use RT) rather than [EMAIL PROTECTED] (who
Erik thank you very much for the suggestion. Definitely another option
to use!
Alan
Peterson, Erik wrote:
Thanks so much! I just found out where to modify the subject and it worked
perfectly!!! :)
In case someone is looking for the same answer in the future, ticket
Subject: can be
eOn Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
This RT user of ours used a different open source ticketing system
before. That system allows modifications to the Summary (almost
equivalent to the email Subject:), Note and Description. With this
feature the user found it easy to
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just wondering...
Are there any specific reasons why we shouldn't have this feature?
One of our RT users is asking this question and I would like to see if
RT
, 2008 1:36 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Editing Comments or Replies
Dear all,
Is there a way to edit a comment or reply once it's in a ticket? I
understand we can always add another comment but I am just wondering...
Are there any specific reasons why we shouldn't
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