<>I wouldn't assume that. But thank you for taking the time to help.Best-RickSent from iCloudOn Aug 02, 2013, at 02:03 PM, Kevin Falcone wrote:On Fri, Aug 02, 2013 at 05:53:51PM +, window camera wrote:I still get the error :Aug 2 13:48:18 rttrack RT: could not find component for path 'SummaryB
On Fri, Aug 02, 2013 at 05:53:51PM +, window camera wrote:
> I still get the error :
>
> Aug 2 13:48:18 rttrack RT: could not find component for path
> 'SummaryByUser'#012#012Stack:#012 [/rtdata/share/html/Elements/MyRT:95]#012
> [/rtdata/share/html/index.html:78]#012
> [/rtdata/sbin/..
Kevin, Your help is much appreciated.I've done exactly what you've stated. I've also successfully installed over 10 other extensions. For some reason, this extension just doesn't want to work on my RT 4.13 version. I still get the error :Aug
2 13:48:18 rttrack RT: could not find component for path
On Fri, Aug 02, 2013 at 05:03:32PM +, window camera wrote:
> < RT_Config.pm or they'll be lost when you upgrade.>>
>
> Yes, I know it's wrong to do it there. Had no choice though.
> There was absolutely no information or documenation on how to
> setup "HomepageCompoents" in RT_SiteConfig.pm. I
< RT_Config.pm or they'll be lost when you upgrade.>>Yes, I know it's wrong to do it there. Had no choice though. There was absolutely no information or documenation on how to setup "HomepageCompoents" in RT_SiteConfig.pm. I searched far and wide for it.Do you happen to know how? I'll tell you how
On Fri, Aug 02, 2013 at 03:33:48PM +, window camera wrote:
> < also enable it as a plugin?>>
>
> Yes, I did. Homepagecomponents setting is in RT_Config.pm:
This is wrong. Always make your changes in RT_SiteConfig.pm, never in
RT_Config.pm or they'll be lost when you upgrade.
Read lines 9 th
< also enable it as a plugin?>>Yes, I did. Homepagecomponents setting is in RT_Config.pm:
Set(
$HomepageComponents,
[
qw(QuickCreate Quicksearch
MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards
SavedSearches SummaryByUser) # loc_qw
]
);
=back
And the plug
On Fri, Aug 02, 2013 at 01:45:03PM +, window camera wrote:
> So now that I added it via Edit, I'm getting "internal error" and it doesn't
> show up.
You said you registered the component in HomepageComponents, did you
also enable it as a plugin?
> The rt.log is empty. However, the /var/log/m
Thank you Kevin. So now that I added it via Edit, I'm getting "internal error" and it doesn't show up.The rt.log is empty. However, the /var/log/messages has this error message:
Aug 2 09:01:32 rttrack RT: could not find component for path
'SummaryByUser'#012#012Stack:#012
[/rtdata/share/html/Ele
On Thu, Aug 01, 2013 at 06:28:41PM +, window camera wrote:
> Does anyone know how to use this or where to find the Summery By User option
> in the GUI??
Click 'Edit' in the upper right hand corner of your RT at a Glance
page, choose it from the list to add it to the page.
Or edit a dashboard
> Has anyone installed the RT Extension on RT 4.13?
Do you mean the Summary By User extension on RT 4.0.13?
> registered the component in RT_Config.pm.
Do you mean RT_SiteConfig.pm?
> However, even after all of this,
> there doesn't seem to be anything in the RT GUI with the option for "Summary
Hello AllHas anyone installed the RT Extension on RT 4.13? It install just fine, registered the component in RT_Config.pm. However, even after all of this, there doesn't seem to be anything in the RT GUI with the option for "Summary By User".Does anyone know how to use this or where to find the Sum
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