At Thursday 9/6/2007 04:34 PM, John Arends wrote:
Steve,
I don't know much about scrips (have not had a need to use them until now).
Would MyTemplate just need a list of email addresses, or is there
more to it than that? I'm not sure how to set up a template.
Thanks
-John
The templates l
At Thursday 9/6/2007 04:02 PM, you wrote:
How would you best suggest that I notify a group of people via email
when a ticket is created in a particular queue? For most queues we
have made certain people AdminCCs for the entire queue, but then
they receive updates to everything. I just want a li
How would you best suggest that I notify a group of people via email
when a ticket is created in a particular queue? For most queues we have
made certain people AdminCCs for the entire queue, but then they receive
updates to everything. I just want a list of people to get emails on
ticket creat
