On Wed, Feb 01, 2012 at 03:39:45PM -0500, Jeff Blaine wrote:
> >The Lifecycle (I'm not sure where Workflow came from) field on a Queue
> >changes which statuses are available in that queue. Changing a random
> >queue from default to approval doesn't turn it into an Approval queue.
> >That Lifecycl
The Lifecycle (I'm not sure where Workflow came from) field on a Queue
changes which statuses are available in that queue. Changing a random
queue from default to approval doesn't turn it into an Approval queue.
That Lifecycle is only intended to be used on the ___Approvals queue
and there's a bu
On Wed, Feb 01, 2012 at 11:43:29AM -0500, Jeff Blaine wrote:
> Where might I find information on the per-queue
> setting for "Workflow" which has a choice called
> "Approval"
>
> What is the idea? Where is it explained?
>
> How does one make use of it?
>
> I converted a test queue to use the "A
Where might I find information on the per-queue
setting for "Workflow" which has a choice called
"Approval"
What is the idea? Where is it explained?
How does one make use of it?
I converted a test queue to use the "Approval" workflow,
submitted a ticket, resolved the ticket, and saw nothing
ou
