Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-30 Thread Thomas Sibley
On 05/30/2013 10:52 AM, Kevin wrote: > trs, > > Your reply trigged a thought that I didn’t clear the mason cache after the > upgrades. I just cleared the cache and now it is functioning correctly. > > Thank you for taking a deeper look into this issue, please accept my apology > for the the extr

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-30 Thread Kevin
trs, Your reply trigged a thought that I didn’t clear the mason cache after the upgrades. I just cleared the cache and now it is functioning correctly. Thank you for taking a deeper look into this issue, please accept my apology for the the extra hoops I put you through, I can chalk this one up

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-29 Thread Thomas Sibley
On 05/29/2013 10:43 AM, Kevin wrote: > I am using the default English no language changes have been done. > > Attached are the files requested as well as the rt.log. > > MyRT.html > SearchesForObject >

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-29 Thread Kevin
I am using the default English no language changes have been done. Attached are the files requested as well as the rt.log. MyRT.html SearchesForObject rt.

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-29 Thread Thomas Sibley
On 05/29/2013 08:00 AM, Kevin wrote: > When tailing the log and trying to access the rt at a glance from the root > user and menu section Tools > Configuration > Global > RT at a Glance I get > the following error in the log, no other messages come from the log > > [Wed May 29 14:57:54 2013] [er

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-29 Thread Kevin
Can any one provide any insight as to why this is not working? I have since upgraded to 4.0.13 and the issue still exist. I have also notice that when logged in as user the rt at a glance is not working correctly with searches that were set up for Un owned ticket Also this issue exist for me in bo

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-16 Thread Kevin Comer
In my first post I placed the errors, but here they are again. The entire log file is too large to load here This error is from the Global menu RT at a Glance [Thu May 16 17:32:48 2013] [error]: Can't call method "Content" on an undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 6

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-16 Thread Kevin
Both of the errors I am seeing are only occurring under the ROOT login Tools > Configuration > Users ( Select a user and from their page hit RT at a Glance ) Tools > Configuration > Global > RT at a Glance menu. I receive the error "An internal RT error has occurred. Your administrator can find

Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-16 Thread Jok Thuau
On 5/16/13 10:22 AM, "Kevin" wrote: >Both of the errors I am seeing are only occurring under the ROOT login > >Tools > Configuration > Users ( Select a user and from their page hit RT >at >a Glance ) > >Tools > Configuration > Global > RT at a Glance menu. > >I receive the error "An internal RT

[rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12

2013-05-13 Thread Kevin
After upgrade from 4.0.11 to 4.0.12 I get these errors in the rt.log when access RT at a Glance from the Modify users page and from the Tools > Configuration > Global > RT at a Glance menus. This is only occurring under root as all users do not have access to the tools or user menus Error on scr