Stephen,
HA! I finally figured it out. I moved the code that forced the owner to
Nobody from PREP to Clean-up. That did it. Since only the Owner
could modify the ticket, I was undoing that with the prep code. Talk
about shooting yourself in the foot. Thanks for the help.
Kenn
LBNL
Stephen,
It merely says Permission denied. I was looking at the groups he is
in and found that he is in two groups. The first one (Alphabetically) is
not allowed to create tickets in the target queue, but the second is. He
already is the ticket owner and has ModifyTicket rights. I was
Stephen,
I tried the following tests:
1) added rights to the first group for target queue. No Joy.
2) tried to have owner move ticket to a queue that allowed any
privileged user to CreateTicket. Also no joy.
I'm dumbfounded. He IS a privileged user or I wouldn't
On Wed, 17 Dec 2008 15:22:24 -0500, Kenneth Crocker kfcroc...@lbl.gov
wrote:
Stephen,
I tried the following tests:
1) added rights to the first group for target queue. No Joy.
2) tried to have owner move ticket to a queue that allowed any
privileged user to
Stephen,
Here's another interesting test result; I had this same user create a
ticket in MY queue, which allows any privileged user the SeeQueue and
CreateTicket rights. Then I had this person create a ticket in his own
queue, make himself owner and then try to move it to my queue, No
To all,
I thought I understood most of the permission relationships in RT, but
I find I'm a bit stumped with a problem I'm having. I know that to move
a ticket from one queue to another queue that person/group initiating
the move must have SeeQueue and CreateTicket rights for the
On Tue, 16 Dec 2008 16:06:53 -0500, Kenneth Crocker kfcroc...@lbl.gov
wrote:
To all,
I thought I understood most of the permission relationships in RT, but
I find I'm a bit stumped with a problem I'm having. I know that to move
a ticket from one queue to another queue that
