On Fri, Oct 31, 2008 at 9:19 PM, Kenneth Crocker [EMAIL PROTECTED] wrote:
Rana,
What did you see in the database using sql?
Kenn
LBNL
Hi Kenn
i did not check with sql uptill now because i want to test it what you say..
let me tell you what i did.
1. I created two tickets in
Rana,
What did you see in the database using sql?
Kenn
LBNL
and thanks a lot for your valuable time.
--
-
Rana Tanveer
+923224194457
http://www.sysadminsline.com
-
http://wiki.bestpractical.com/view/RTAddressRegexp
On Fri, Oct 31, 2008 at 1:11 AM, Rana Tanveer [EMAIL PROTECTED] wrote:
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The
Hi Kenn
for my test I created several tickets in different queues and than merged
them together, but on these merged ticket i am not getting the bounce error.
there might be other things wrong i could not sort out.
any further clue will be appreciated.
--
On Thu, 30 Oct 2008 16:14:49 -0400, Rana Tanveer [EMAIL PROTECTED]
wrote:
Hi Steve.
I tried several methods to send the replies to some test tickets. but i
am
not getting the bounce error..
can you please explain it again for me. because i want to diagnose what
is
the problem.
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.
Steve
--
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT
Hi,
From an RT ticket in the web interface, send a reply. On this reply,
include a To, Cc, or Bcc recipient address that is the address of one of
your RT queues. The reply should come into RT and generate the bounce
message.
Steve
Thanks Steve
you are right. that was really the casue.
On Tue, 21 Oct 2008 08:35:53 -0400, Rana Tanveer [EMAIL PROTECTED]
wrote:
On 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. http://3.6.5. on a Fedora 9 Machine, everything
is
fine
but on my few merged ticket i get the following error mail generated
Thanks Kenneth Crocker for you quick response
might be but some other fellow did this merge.
i actually want to know what should i do to avoid this situation. what to
check and where to check. situation is annoyed getting too much bounces like
that.
thanks for response
regards,
Rana Tanveer
Rana,
If you know SQL and have either SQL Plus or SQL Navigator (or some
other tool), you might want to take a look at the TICKETS table. This
table will show you any links, tickets it merged from, etc. That might
tell you something. Have you run a query to see what queues there
Hi RT Experts
I am using RT 3.6.5. on a Fedora 9 Machine, everything is fine
but on my few merged ticket i get the following error mail generated and
sent to root user. on every reply this error mail generated.
RT thinks this message may be a bounce
could someone guide me where should i look
Rana,
When you merged the initial ticket, did you merge it into a ticket in
the same queue?
Kenn
LBNL
On 10/20/2008 8:11 AM, Rana Tanveer wrote:
Hi RT Experts
I am using RT 3.6.5. http://3.6.5. on a Fedora 9 Machine, everything
is fine
but on my few merged ticket i get the
Fedora Core 4 and RT 3.4.2
I am getting more of these recently...
What is the best way to troubleshoot why? The emails still seem to get
to and from RT but the root user on the server gets this message with
the original message attached
RT thinks this message may be a bounce
...
Where should
I'm far from an expert, but you should look at these two settings in
your RT_SiteConfig.pm file:
Set($LoopsToRTOwner ,
Set($RTAddressRegexp ,
Isaac Vetter
[EMAIL PROTECTED] wrote:
Fedora Core 4 and RT 3.4.2
I am getting more of these recently...
What is the best way to troubleshoot
14 matches
Mail list logo
