Hi Kenn for my test I created several tickets in different queues and than merged them together, but on these merged ticket i am not getting the bounce error.
there might be other things wrong i could not sort out. any further clue will be appreciated. -- --------------------------------------------- Rana Tanveer +923224194457 http://www.sysadminsline.com --------------------------------------------- On Wed, Oct 22, 2008 at 12:05 AM, Rana Tanveer <[EMAIL PROTECTED]>wrote: > > Hi Kenn > > Thanks for your valuable support > i will dig into it and let you know the situation. > > > -- > --------------------------------------------- > Rana Tanveer > +923224194457 > http://www.sysadminsline.com > --------------------------------------------- > > On Tue, Oct 21, 2008 at 11:20 PM, Kenneth Crocker <[EMAIL PROTECTED]>wrote: > >> Rana, >> >> >> If you know SQL and have either SQL Plus or SQL Navigator (or some >> other tool), you might want to take a look at the "TICKETS" table. This >> table will show you any links, tickets it merged from, etc. That might tell >> you something. Have you run a query to see what queues there are/were in? If >> a ticket from another Queue was merged into a ticket in a different Queue >> AND if that is the cause, you might be able to correct the problem by >> unmerging the ticket, moving it to the correct queue and THEN merging it. >> To stop the problem, you could write a scrip that evaluates the >> "FROM" queue on a merge and if no the same as the "TO" queue, do not >> complete the transaction, or if that's not possible, UNDO the transaction. >> Just a thought. >> >> Kenn >> LBNL >> >> On 10/21/2008 5:35 AM, Rana Tanveer wrote: >> >>> Thanks Kenneth Crocker for you quick response >>> >>> might be but some other fellow did this merge. >>> >>> i actually want to know what should i do to avoid this situation. what to >>> check and where to check. situation is annoyed getting too much bounces like >>> that. >>> thanks for response >>> >>> regards, >>> >>> Rana Tanveer >>> >>> >>> >>> >>> >>> On Tue, Oct 21, 2008 at 1:47 AM, Kenneth Crocker <[EMAIL PROTECTED]<mailto: >>> [EMAIL PROTECTED]>> wrote: >>> >>> Rana, >>> >>> >>> When you merged the initial ticket, did you merge it into a >>> ticket in the same queue? >>> >>> >>> Kenn >>> LBNL >>> >>> >>> On 10/20/2008 8:11 AM, Rana Tanveer wrote: >>> >>> Hi RT Experts >>> >>> I am using RT 3.6.5. <http://3.6.5.> <http://3.6.5.> on a Fedora >>> 9 Machine, everything is fine >>> >>> >>> but on my few merged ticket i get the following error mail >>> generated and sent to root user. on every reply this error mail >>> generated. >>> >>> "RT thinks this message may be a bounce" >>> >>> could someone guide me where should i look for this error? and >>> how to overcome this? >>> >>> This problem is only with merged tickets only >>> >>> >>> -- --------------------------------------------- >>> Rana Tanveer >>> +923224194457 >>> http://www.sysadminsline.com >>> --------------------------------------------- >>> >>> >>> >>> ------------------------------------------------------------------------ >>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> <mailto:[EMAIL PROTECTED]> >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly >>> Media. Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> >>> >>> >>> -- >>> --------------------------------------------- >>> Rana Tanveer >>> +923224194457 >>> http://www.sysadminsline.com >>> --------------------------------------------- >>> >> >> > > > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com