On Thu, 30 Oct 2008 16:14:49 -0400, Rana Tanveer <[EMAIL PROTECTED]> wrote:
> > > Hi Steve. > > I tried several methods to send the replies to some test tickets. but i > am > not getting the bounce error.. > > can you please explain it again for me. because i want to diagnose what > is > the problem. like how specifically i should send mail to ticket to get > this > error. > > thanks > Hi, From an RT ticket in the web interface, send a reply. On this reply, include a To, Cc, or Bcc recipient address that is the address of one of your RT queues. The reply should come into RT and generate the bounce message. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
