Hello,
I am moving from 363 to 380 and in the process need to add in a custom
Status that was previously created in out 363 environment. I was not the
person who implemented the 363 version, so I am not aware of the details
for the changes. I have seen that there are a few arrays that need to be
CC: polea...@gmail.com
Asunto: [rt-users] RT380: Adding custom Status
Hello,
I am moving from 363 to 380 and in the process need to add in a custom
Status that was previously created in out 363 environment. I was not the
person who implemented the 363 version, so I am not aware of the details
thanks.
From: Alberto Villanueva [mailto:alberto.villanu...@altran.es]
Sent: Thursday, December 18, 2008 10:51 AM
To: O'Leary, Paul; rt-users@lists.bestpractical.com
Cc: polea...@gmail.com
Subject: RE: [rt-users] RT380: Adding custom Status
This will help you
, 2008 11:14 AM
To: O'Leary, Paul
Subject: RE: [rt-users] RT380: Adding custom Status
I have resolved the same problem to writing the RT_SiteConfig.pm file,
and restarting apache.
Set(@ActiveStatus, qw(new open stalled your custom statuses with spaces
as the others));
Set(@InactiveStatus, qw
Villanueva
CC: rt-users@lists.bestpractical.com
Asunto: RE: [rt-users] RT380: Adding custom Status
I have done the same, putting the following into my RT_SiteConfig.pm file
# Add the custom status for Complete to config
Set(@ActiveStatus, qw(new assesing assessed open stalled complete));
Set
% align=center
*De:* O'Leary, Paul [mailto:paul_ole...@breconridge.com]
*Enviado el:* jueves, 18 de diciembre de 2008 17:19
*Para:* Alberto Villanueva
*CC:* rt-users@lists.bestpractical.com
*Asunto:* RE: [rt-users] RT380: Adding custom Status
I have done the same, putting the following
: Alberto Villanueva
CC: rt-users@lists.bestpractical.com
Asunto: Re: [rt-users] RT380: Adding custom Status
It is very bad practice to modify RT_Config rather than RT_SiteConfig
since upgrades will overwrite RT_Config. ALL changes that are
site-specific should go in RT_SiteConfig.
To answer
