On Thu, Jan 10, 2013 at 04:20:52PM +, Rodrigo de Campos wrote:
>In the company where I am working, we are using the the version 3.6.1 of
> Request Tracker (for
>specific reasons we are not going to upgrade it right now). Also, we are
> using the plugin RTx
>Statistics and that's w
Hi rt-users list,
In the company where I am working, we are using the the version 3.6.1 of
Request Tracker (for specific reasons we are not going to upgrade it right
now). Also, we are using the plugin RTx Statistics and that's where my
problem relies.
As I understand, this plugin is no longer ma
4.0.5 seems to have some reporting and charts with the base install. Is there
an extension that I should consider like the rtx::statistics?
Hi there,
I'm having trouble viewing graphs in RT 3.8.1.
I have installed RTx-Statistics package on CentOS 5.2 with RT 3.8.1 and I'm
having problem viewing Tickets per day, multiples queues and time to resolve
graph
Following is my configuration:
Loaded perl modulesPerl v5.8.8 under linu
hi all
I use rt3.8.1, and i want to generate reports of time to resolve, i try to
install RTx::Statistics but when i test this option it always generate '0',
is there anyone who is found the same problem or know how to solve it.
Thank you.
Hanane
___
ht
We've just installed RTx::Statistics, and I'm having trouble with the
graphs. If one refreshes the page, the graph "works", but the first
time the link is clicked, it's empty (which is to say, a graph is
rendered without any data points).
I'm sure this is a simple caching thing I've overloo
i use RTx-Statistics, and recently upgraded to RT 3.6.3. i ran into a
couple problems, and searched the list archives. that helped me fix
things up well enough to mostly work, but it's still not perfect. i
managed to find a couple threads where others had issues similar to mine
(a couple of the
Hi! I'd like a copy of your improved package too.
I tried to introduce the fix you mentioned in your post dated July 18,
2006. My copy of index.html doesn't have the end of table around line
146. It's around line 83, and there is a between and .
We're experiencing the statistics bug I reporte
Using CentOS 4.4
Using RT 3.6.3
Using RTxStatistics 0.1.8
System error when using:
a) Ticket per Day
b) Multiple Queues
c) Time To Resolve
=
error: Undefined subroutine &POSIX::strftime called
at /opt/rt3/local/lib/RTx/Statistics.pm line 94.
context: ...
90: =cut
91: sub For
Since upgrading from RT 3.5 to 3.6.3 I've been having problems with some
of the Statistics reports.
The major problem is that two of the reports don't appear when invoked.
The chart box is blank. The reports are "Tickets by status per day",
"Time to Resolve tickets by Queue".
A minor prob
Another vote here for this functionality in 3.6
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ole Craig
Sent: Wednesday, July 19, 2006 12:57 PM
To: Kelly F. Hickel
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics
I'd lo
I'd love to see it working with 3.6. The 3.6 basic functionality is
enough to get me by, but mostly because I'm pulling data into oocalc and
creating pretty pictures there, which is more time away from actually
helping customers and building my team...
Ole
On Mon, 2006-07-17 at 19:15 -050
PROTECTED] On Behalf Of Kelly F. Hickel
Sent: Tuesday, July 11, 2006 5:25 AM
To: theillien; Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics
The information that I had was that Statistics probably wouldn't be
needed with RT 3.6 because of the built i
n opinion? Yeah, RIGHT! ;->
> >
> > -Kelly
> >
> >
> >> -Original Message-
> >> From: [EMAIL PROTECTED] [mailto:rt-users-
> >> [EMAIL PROTECTED] On Behalf Of Kelly F. Hickel
> >> Sent: Tuesday, July 11, 2006 5:25 AM
> >&g
cal.com
> Subject: RE: [rt-users] RTx::Statistics
>
> The information that I had was that Statistics probably wouldn't be
> needed with RT 3.6 because of the built in reports, so I haven't done
> much with it so far. Of course, I don't have 3.6 running yet eit
onday, July 10, 2006 7:47 PM
To: Mike Coakley
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTx::Statistics
I haven't got this working on my installation of v3.6.0 either. I think
it needs major work in order for it to be compatible. Right now I'm
just relying on th
I haven't got this working on my installation of v3.6.0 either. I think
it needs major work in order for it to be compatible. Right now I'm
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I'll see about integrating but
until then, I'm av
Is this working with RT 3.6.0. I just did a clean install and it isn't
working for me. Just hangs on some of the graph pages where I have to
restart my Apache. On other pages I don't get any graph just the "Result
Graph" alt text.
Thanks,
--
Mike Coakley
Managed Business
http://www.managedbusine
for the response!
-Don
From: Kelly F. Hickel
[mailto:[EMAIL PROTECTED]
Sent: Wednesday, June 28, 2006
1:14 PM
To: Don McCallum;
rt-users@lists.bestpractical.com
Subject: RE: [rt-users]
Rtx-Statistics & RT3.4.1 - doesnt update html page
From:
[EMAIL PROTE
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Don McCallum
Sent: Wednesday, June 28, 2006
11:31 AM
To:
rt-users@lists.bestpractical.com
Subject: [rt-users] Rtx-Statistics
& RT3.4.1 - doesnt update html page
Hello All,
I am trying to install
Hello All,
I am trying to install RTx-Statistics on my RT3.4.1 box.
The machine was recently upgraded from Rt3.0.(something) to RT3.4.1
with the proper database schema updates.
Everything is running great. The way we performed the
upgrade was to remove Apache and the previous vers
:[EMAIL PROTECTED] On Behalf Of Speicher, Joshua (TekSecure Labs)
Sent: Monday, June 12, 2006 9:42
AM
To:
rt-users@lists.bestpractical.com
Subject: [rt-users] RTx Statistics
Segmentation Faul
I’m getting a child pid exit signal Segmentation
fault (11) in our Apache error_log whenever we try
Speicher, Joshua (TekSecure Labs)
Sent: Monday, June 12, 2006 9:42
AM
To:
rt-users@lists.bestpractical.com
Subject: [rt-users] RTx Statistics
Segmentation Faul
I’m getting a child pid exit signal Segmentation
fault (11) in our Apache error_log whenever we try to view a graph with
RTx::Statistics
I’m getting a child pid exit signal Segmentation
fault (11) in our Apache error_log whenever we try to view a graph with
RTx::Statistics.
Did troubleshooting to rule out GD::Graph and GD overall.
The samples for GD::Graph work and I’m only getting the
Segmentation fault when I try to
I know that this has
been asked before but I couldn't find a solution after searching the archives -
I have the latest version of the excellent RTx::Statistics package but quite
often the graphs don't appear on the page unless I reload it, then it seems to
be ok for a while. Any idea why thi
Hi,
You might want to look at the builtin graphing feature of 3.6.x (on the
search results page, below the list of results) as an alternative.
Regards,
Harald
Am 25.05.2006 13:26 Uhr schrieb "Kelly F. Hickel" unter
<[EMAIL PROTECTED]>:
> I haven't had time to test it against the new release
gitalglobe.com
-
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kelly F.
Hickel
Sent: Thursday, May 25, 2006 5:27 AM
To: Mathew Snyder; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx::Statistics
I haven't
EMAIL PROTECTED] On Behalf Of Mathew Snyder
> Sent: Thursday, May 25, 2006 3:51 AM
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] RTx::Statistics
>
> Does RTx::Statistics work with 3.6.0rc2? I haven't been able to get
> it
> to work very well.
>
> -
Does RTx::Statistics work with 3.6.0rc2? I haven't been able to get it
to work very well.
--
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://
> -Original Message-
> From: Paul Crossman [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, May 23, 2006 2:44 PM
> To: Kelly F. Hickel; rt-users@lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues (found a
> thread,but no resolution)
>
>
ge-
> From: Kelly F. Hickel [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, May 23, 2006 3:34 PM
> To: Paul Crossman; rt-users@lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues (found a
thread,but
> no resolution)
>
> Paul,
> It looks lik
Architect
MQSoftware, Inc
952.345.8677
[EMAIL PROTECTED]
> -Original Message-
> From: Paul Crossman [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, May 23, 2006 2:03 PM
> To: Kelly F. Hickel; rt-users@lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues
j: .__obj_create_marker
Paul C.
> -Original Message-
> From: Kelly F. Hickel [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, May 23, 2006 1:30 PM
> To: Paul Crossman; rt-users@lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues (found a
thread,but
> no resol
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:rt-users-
> [EMAIL PROTECTED] On Behalf Of Paul Crossman
> Sent: Tuesday, May 23, 2006 11:43 AM
> To: rt-users@lists.bestpractical.com
> Subject: RE: [rt-users] RTx::Statistics install issues (found a
> thr
houghts on that?
As far as the error goes, I don't get them on my existing server.
Paul C.
> -Original Message-
> From: Kelly F. Hickel [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, May 23, 2006 8:08 AM
> To: Paul Crossman; rt-users@lists.bestpractical.com
> Subject:
is.
--
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
[EMAIL PROTECTED]
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:rt-users-
> [EMAIL PROTECTED] On Behalf Of Paul Crossman
> Sent: Monday, May 22, 2006 1:25 PM
> To: rt-users@lists.bes
I'm having issues with an RTx::Statistics 1.0.8 installation and this
thread in the list
(http://archives.free.net.ph/message/20060105.052158.ffebdbaa.en.html)
is the exact problem I'm having, however the thread just ends with no
resolution. If you are one of the posters having this problem (Bill
Great! Thank you.
From: Kelly F. Hickel
[mailto:[EMAIL PROTECTED] Sent: Monday, April 17, 2006 2:45
PMTo: Jason Hane; rt-users@lists.bestpractical.comSubject:
RE: [rt-users] RTx-Statistics Permissions Question
Check Statistics.pm, if
the line below is set to 1 instead of the default of
Architect
MQSoftware, Inc
952.345.8677
[EMAIL PROTECTED]
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Hane
Sent: Monday, April 17, 2006 10:37
AM
To:
rt-users@lists.bestpractical.com
Subject: [rt-users] RTx-Statistics
Permissions Question
I have other groups in
I have
other groups in the company that want to use the RTx-Statistics package. I
have it all set up and my group has access to it, but other groups don't.
What permissions do they need to be able to use it?
Thanks,
Jason
Hane
Systems
Administrator
GSI Commerce Solutions,
Inc.
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